International issues of the design and usage of websites for e-commerce: Hotel and airline examples

Journal of Engineering and Technology Management - JET-M

Volumn 25, Issue 1-2, 2008, Pages 93-111

  Lituchy, Terri R ^a   Barra, Roberta Ann ^b  

^a John Molson School of Business   (Canada)

^b UNIVERSITY OF HAWAII AT HILO   (United States)

Author keywords

Airline industry; E commerce; International business; Websites

Indexed keywords

AEROSPACE INDUSTRY; HOTELS; INFORMATION RETRIEVAL; INTERNATIONAL TRADE; MARKETING; TRANSLATION (LANGUAGES); USER INTERFACES; WEBSITES;

CURRENCY CONVERTERS; INTERNATIONAL BUSINESS; LANGUAGE TRANSLATORS;

ELECTRONIC COMMERCE;

EID: 41949122327     PISSN: 09234748     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.jengtecman.2008.01.004     Document Type: Article

References (65)

1. Acohido B. Online holiday retail sales jump. USA Today (2002) (Tue Jan 7)
2. Asian Info Daily China News. Chinese will become one main internet language. Asiainfo Daily China News 1 10 (December) (2001)
3. Barber W., and Bandre A.N. Culturability: the merging of culture and usability. Proceedings of the Fourth Conference on Human Factors and the Web (2001)
4. Boddewyn J.J., Soehl R., and Picard J. Standardization in international marketing: is Ted Levitt in fact right?. Business Horizons 29 6 (1986) 69-76
5. Business Week. Andy Grove: "We Can't Even Glimpse The Potential", vol. 3846 (2003), Business Week, New York (August 25), 86 pp.
6. ComScore, 2006. 694 Million People Currently Use the Internet Worldwide According To ComScore Networks. http://www.comscore.com/press/release.asp?press=849 accessed May 21, 2006.
7. Cyr D., Bonanni C., Bowes J., and Ilsever J. Beyond trust: website design preferences across cultures. Journal of Global Information Management 13 4 (2005) 25-54
8. Cyr D., and Trevor-Smith H. Localization of web design: an empirical comparison of German, Japanese and U.S. Web site characteristics. Journal of the American Society for Information Science and Technology 55 13 (2004) 1-10
9. Daniel W. Applied Nonparametric Statistics. second ed. (1990), PWS-Kent Publishing Company, Boston
10. De la Torre J., and Moxon R. Introduction to the symposium e-commerce and global business: the impact of the information and communication technology revolution on the conduct of international business. Journal of International Business Studies 32 4 (2001) 617-639
11. De Mooji M. Global Marketing and Advertising (1998), Sage Publications Inc., Thousand Oaks, CA
12. DePalma D., and Beninatto R. Design practices for global gateways. Common Sense Advisory 28 September (2003)
13. Dole K. Navigating the globe. Marketing Direct 39 July/August (2003)
14. Douglas S., and Yoram W. The myth of globalization. Columbia Journal of World Business, Winter (1987) 19-29
15. Europemedia. Researchers set to break web's language barriers. Europemedia February (8) (2002)
16. Evers V., and Day D. The role of culture in interface acceptance. In: Howard, Hammond, and Lindegaard (Eds). Human Computer Interaction (1997), Chapman and Hall, London
17. Ferle C., Edwards S., and Mizuno Y. Internet diffusion in Japan: cultural consideration. Journal of Advertising Research (2002) 65-79
18. Glasser B.G., and Strauss A.L. Discovery of substantive theory: a basic strategy underlying qualitative research. The American Behavioural 8 6 (1965) 5
19. Global Reach, 2004. Global Internet Statistics. www.glreach.com/globstats (accessed 9/21/04).
20. Hofstede G. Culture and Organizations: Software of the Mind (1991), McGraw-Hill, London
21. Jain S. Standardization of international marketing strategy: some research hypotheses. Journal of Marketing 53 1 (1989) 70-79
22. Jain, H., Zhao, H., 2001. A Conceptual Model for Comparative Analysis of Standardization of Vertical Industry Languages, MISQ Special Issue Workshop.
23. Jarvenpaa S., Tractinsky N., Saarinen L., and Vitale M. Consumer trust in an Internet store: a cross-cultural validation. Journal of Computer Mediated Communication 5. 2 (1999)
24. Johnson M., and Moran R.T. Robert T. Moran's Guide to Doing Business in Europe (1992), Butterworth Heinemann, London
25. Kang K., and Corbitt B. Effectiveness of graphical components in Web site e-commerce application: a cultural perspective. The Electronic Journal Systems in Developing Countries (2001)
26. Kralisch A., and Berendt B. Cultural Determinants of Search Behavior on Websites. Proceedings of the IWIPS 2004 Conference on Culture, Trust, and Design Innovation. Vancouver, Canada, July 8-10 (2004)
27. Krebsbach K. Attracting multicultural clients; as ethnic groups grow in size and affluence, banks find a pot of gold at end of this rainbow. Bank Investment Marketing 10 4 (2002) 28
28. Levitt T. The globalization of markets. Harvard Business Review 44 (1983) 108-116
29. Levitt T. Betterness. Harvard Business Review 66 6 (1988) 9
30. Lowry, R., 2005. Concepts and Applications of Inferential Statistics, http://faculty.vassar.edu/lowry/webtext.html.
31. Lynch P., and Beck J. Profiles of internet buyers in 20 countries: evidence for region-specific strategies. Journal of International Business Studies 32 4 (2001) 725-748
32. MacLeod M. Language barriers. Supply Management 5 14 (2000) 27-38
33. Marcus A., and Gould E. Cultural Dimensions and Global Web User Interface Design (2002), Brookes, Cole, CA
34. McGrath D. When 'E' stands for Europe. Computerworld 33 36 (1999) 52-53
35. Messer E. Ford steps on global web marketing gas. Network World 17 9 (2000) 10-17
36. Miles M., and Huberman A. Qualitative Data Analysis: A Sourcebook of New Methods (1984), Sage, Newbury Park, CA
37. Moss G., and Vinten G. Choices and preferences: testing the effect of nationality. Journal of Consumer Behaviour 1 2 (2001) 198-208
38. Oatis J. Web writing: how to avoid pitfalls. Investor Relations Business (1999) 15-20
39. Origination News. Allied mortgage capital links to Spanish speakers via site. Origination News 11 9 (2002) 25
40. Orton C. Se Habla Internet! Latin America, led by Argentina and Brazil, is paving the way for an international B2B explosion. World Trade 13 12 (2000) 70-74
41. Quelch J., and Hoff E. Customizing global marketing. Harvard Business Review 64 (1986) 59-68
42. Reich R. The Future of Success: Working and Living in the New Economy (2000), Alfred Knopf, Publishers, New York
43. Riesenbeck H., and Freeling A. How global are global brands?. The McKinsley Quarterly 4 (1991) 3-18
44. Robles F. The evolution of global portal strategy. Thunderbird International Business Review 44 1 (2002) 25-46
45. Schwartz M. Corralling content. Computerworld 34 48 (2000) 80-81
46. Seilheimer S. Productive Development of World Wide Web Sites Intended for International Use. International Journal of Information Management 24 5 (2004) 363-373
47. Singh N., Zhao H., and Hu X. Cultural adaptation on the web: a study of American Companies' domestic and Chinese websites. Journal of Global Information Management 11 3 (2003) 63-80
48. Singh N., Furrer O., and Ostinelli M. To localize or to standardize on the web: empirical evidence from Italy, India, Netherlands, Spain, and Switzerland. Multinational Business Review 12 1 (2004) 69-87
49. Singh N., and Matsuo H. Measuring cultural adaptation on the Web; a content analytic study of US and Japanese Web sites. Journal of Business Research 57 8 (2004) 864-872
50. Soh C., Kien S., and Tay-yap J. Culture fits and misfits: is ERP a universal solution?. Communications of the ACM 43 4 (2000) 47-50
51. Sorenson R.Z., and Wiechmann U.E. How multinationals view marketing standardization. Harvard Business Review 53 3 (1975) 38
52. Straub D., Keil M., and Brenner W. Testing the technology acceptance model across cultures: a three country study. Information and Management 33 (1997) 1-11
53. Strauss A., and Corbin J. Basics of Qualitative Research: Grounded Theory Techniques and Procedures for Developing Grounded Theory. second ed. (1998), Sage, Thousand Oaks, CA
54. Sun H. Building a culturally-competent corporate web site: an explanatory study of cultural markers in multilingual web design. Proceedings of SIGDOC 01 (2001) 95-102
55. Szymanski D., Bharadwaj S., and Varadarajan P. Standardization versus adaptation of international marketing strategy: an empirical investigation. Journal of Marketing 57 4 (1993) 1-17
56. Takeuchi H., and Porter M. Three roles of international marketing in global strategy. In: Porter (Ed). Competition in Global Industries (1986), Harvard University Press, Boston 111-146
57. Tian R., and Emery C. Cross-cultural issues in Internet marketing. The Journal of American Academy of Business (2002) 217-224
58. Tiessen J. Multinational multilingualism on the Internet: the use of Japanese on corporate web sites. Canadian Journal of Administrative Sciences 21 2 (2004) 180-189
59. Tweney D. Enterprise: the net: think globally, act locally. AsiaWeek (2001) 1
60. Yin R. Case Study Research: Design and Methods (1984), Sage, Beverly Hills, CA
61. Yli-Jokipii H. The local and the global: an exploration into the Finnish and English websites of a Finnish company. IEEE Transactions of Professional Communication 44 2 (2001) 104
62. Zimmerman D. Some properties of preliminary tests of equality of variances in the two-sample location problem. Journal of General Psychology 123 (1996) 217-231
63. Zimmerman D. Invalidation of parametric and nonparametric statistical tests by concurrent violation of two assumptions. Journal of Experimental Education 67 (1998) 55-68
64. Zimmerman D. Type I error probabilities of the Wilcoxon-Mann-Whitney test and Student t test altered by heterogeneous variances and equal sample sizes. Perceptual and Motor Skills 88 (1999) 556-558
65. Zimmerman D. Inflation of type I error rates by unequal variances associated with parametric, nonparametric, and rank-transformation tests. Psicologica 25 (2004) 103-133