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Volumn 14, Issue 2, 2008, Pages 99-102

Airline alliance service quality performance-An analysis of US and EU member airlines

Author keywords

[No Author keywords available]

Indexed keywords

AIRLINE INDUSTRY; BUSINESS SERVICE; COMPETITION (ECONOMICS); MODELING; PERFORMANCE ASSESSMENT;

EID: 41749114706     PISSN: 09696997     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.jairtraman.2008.02.003     Document Type: Article
Times cited : (35)

References (15)
  • 1
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    • Association of European Airlines, 2006. AEA consumer reports (Online). Available: 〈http://www.aea.be/aeawebsite/webrsc/index_SerQlty.htm〉 (June 23, 2007).
    • Association of European Airlines, 2006. AEA consumer reports (Online). Available: 〈http://www.aea.be/aeawebsite/webrsc/index_SerQlty.htm〉 (June 23, 2007).
  • 3
    • 41749098135 scopus 로고    scopus 로고
    • A business model going places? Premium airlines lay down a challenge for the big network carriers
    • Done K. A business model going places? Premium airlines lay down a challenge for the big network carriers. Financial Times (2005) 13
    • (2005) Financial Times , pp. 13
    • Done, K.1
  • 7
    • 41749115553 scopus 로고    scopus 로고
    • Oneworld, 2007. Oneworld at a Glance Statistics Oneworld (Online). Available: 〈http://www.oneworld.com/infodetail/about/FactFiles.pdf〉 (February 19th, 2007).
    • Oneworld, 2007. Oneworld at a Glance Statistics Oneworld (Online). Available: 〈http://www.oneworld.com/infodetail/about/FactFiles.pdf〉 (February 19th, 2007).
  • 8
    • 41749095484 scopus 로고    scopus 로고
    • Skyteam, 2007. Skyteam Fact Sheet Skyteam (Online). Available: 〈http://www.skyteam.com./cz/aboutSkyteam/pressCenter/pr031804.jsp〉. (February 19th, 2007).
    • Skyteam, 2007. Skyteam Fact Sheet Skyteam (Online). Available: 〈http://www.skyteam.com./cz/aboutSkyteam/pressCenter/pr031804.jsp〉. (February 19th, 2007).
  • 9
    • 41749115337 scopus 로고    scopus 로고
    • Star Alliance, 2007. Facts and Figures Star Alliance (Online). Available: 〈http://www.staralliance.com./en/press/facts_figures/index.html〉 (February 19th, 2007).
    • Star Alliance, 2007. Facts and Figures Star Alliance (Online). Available: 〈http://www.staralliance.com./en/press/facts_figures/index.html〉 (February 19th, 2007).
  • 10
    • 41749125524 scopus 로고    scopus 로고
    • US Department of Transportation. (n.d.) Air travel consumer report (Online). Available: 〈http://airconsumer.ost.dot.gov/reports〉 (November 1, 2007).
    • US Department of Transportation. (n.d.) Air travel consumer report (Online). Available: 〈http://airconsumer.ost.dot.gov/reports〉 (November 1, 2007).
  • 11
    • 0442275831 scopus 로고    scopus 로고
    • Strategies as discursive constructions; the case of airline alliances
    • Vaara E., Kleyman B., and Seristo H. Strategies as discursive constructions; the case of airline alliances. Journal of Management Studies 41 (2004) 1-35
    • (2004) Journal of Management Studies , vol.41 , pp. 1-35
    • Vaara, E.1    Kleyman, B.2    Seristo, H.3
  • 12
    • 41749093046 scopus 로고    scopus 로고
    • Waguespack, B., Rhoades, D.L., Tiernan, S., 2005a. Airline service quality performance in the US and EU. In: Proceedings of the Ninth Air Transport Research Society World Conference, Rio de janeiro, Brazil.
    • Waguespack, B., Rhoades, D.L., Tiernan, S., 2005a. Airline service quality performance in the US and EU. In: Proceedings of the Ninth Air Transport Research Society World Conference, Rio de janeiro, Brazil.
  • 13
    • 41749088105 scopus 로고    scopus 로고
    • Waguespack, B., Rhoades, D.L., Tiernan, S., 2005b. An exploratory note on the disconnect between student perceptions and actual performance of US airlines on key service quality measures. In: Marketing: from Fantasy to the Future, Proceedings of the 2005 Atlantic Marketing Association, Salem.
    • Waguespack, B., Rhoades, D.L., Tiernan, S., 2005b. An exploratory note on the disconnect between student perceptions and actual performance of US airlines on key service quality measures. In: Marketing: from Fantasy to the Future, Proceedings of the 2005 Atlantic Marketing Association, Salem.
  • 14
    • 13244288692 scopus 로고    scopus 로고
    • Travellers perception of airline alliance benefits and performance
    • Weber K. Travellers perception of airline alliance benefits and performance. Journal of Travel Research 43 (2005) 257-265
    • (2005) Journal of Travel Research , vol.43 , pp. 257-265
    • Weber, K.1
  • 15
    • 3142709484 scopus 로고    scopus 로고
    • Consumer attributions and behavioural responses to service failures in strategic airline alliance settings
    • Weber K., and Sparks B. Consumer attributions and behavioural responses to service failures in strategic airline alliance settings. Journal of Air Transport Management 10 (2004) 362-367
    • (2004) Journal of Air Transport Management , vol.10 , pp. 362-367
    • Weber, K.1    Sparks, B.2


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.