Improving access to primary care: Eight case studies of introducing Advanced Access in England

Journal of Health Services Research and Policy

Volumn 13, Issue 1, 2008, Pages 33-39

  Pope, Catherine ^a   Banks, Jon ^b   Salisbury, Chris ^b   Lattimer, Val ^a  

^a UNIVERSITY OF SOUTHAMPTON   (United Kingdom)

^b UNIVERSITY OF BRISTOL   (United Kingdom)

Author keywords

[No Author keywords available]

Indexed keywords

ADAPTATION; ARTICLE; CASE STUDY; GENERAL PRACTICE; HEALTH CARE ACCESS; HEALTH CARE SYSTEM; HOSPITAL MANAGEMENT; MEDICAL STAFF; MODEL; PRIMARY MEDICAL CARE; PRIORITY JOURNAL; QUALITATIVE ANALYSIS; UNITED KINGDOM;

ENGLAND; FAMILY PRACTICE; HEALTH SERVICES ACCESSIBILITY; HUMANS; ORGANIZATIONAL CASE STUDIES; PRIMARY HEALTH CARE; STATE MEDICINE;

EID: 41649094555     PISSN: 13558196     EISSN: None     Source Type: Journal    
DOI: 10.1258/jhsrp.2007.007039     Document Type: Article

References (27)

1. Department of Health. The NHS Plan. A plan for investment. A plan for reform. London: Department of Health, 2000
2. Murray M, Tantau C. Redefining open access to primary care. Manag Care Q 1999;7:45-55
3. Murray M, Tantau C. Same day appointments: exploding the access paradigm. Fam Pract Manag 2000;7:45-50
4. Murray M, Berwick DM. Advanced Access. Reducing Waiting and Delays in Primary Care. JAMA 2003;289:1035-40
5. Oldham J. Advanced Access in Primary care. Glossop: National Primary Care Development Team, 2001
6. Department of Health. Raising Standards: Improving Performance in the NHS. See http://www.dh.gov.uk/assetRoot/04/08/94/11/04089411.pdf (last checked 7 November 2006)
7. Anon. Advanced access changed practice life for the better. Pulse 2004, 9 February
8. Anderson JB, Sotolongo CA. Implementing advanced access in a family medicine practice: a new paradigm in primary care. N C Med J 2005;66:223-5
9. NHS Modernisation Agency. Demand Management Group. The big referral wizard: a guide to systems management in healthcare. v1.2. London: NHS Modernisation Agency, 2002
10. Pickin M, O'Cathain A, Sampson F, Dixon S. Evaluation of advanced access in the National Primary Care Collaborative. Br J Gen Pract 2004;54:334-40
11. Windridge K, Tarrant C, Freeman G, Baker R, Boulton M, Low J. Problems with a 'target' approach to access in primary care: a qualitative study. Br J Gen Pract 2004;54:364-6
12. Ahluwalia S, Offredy M. A qualitative study of the impact of the implementation of advanced access in primary healthcare on the working lives of general practice staff. BMC Fam Pract 2005;6:39
13. Craighead IB. Practices in UK are working harder, not more efficiently. BMJ 2001;323:804
14. Lamb J. Why 'advanced access' is a retrograde step. Br J Gen Practice 2002;52:1035
15. White S, Jones M. Impact of advanced access (letter). Br J Gen Pract 2004;54:622
16. Goodall S, Montgomery A, Banks J, Salisbury C, Sampson F, Pickin M. Implementation of Advanced Access in general practice: postal survey of practices. Br J Gen Pract 2006;56:918-23
17. Salisbury C, Banks J, Goodall S, et al. An evaluation of Advanced Access in general practice. A report to the NHS Service Delivery and Organisation Research and Development Programme. Project reference SDO/70/2003; 2007. See www.sdo.lshtm.ac.uk
18. McNulty T, Ferlie E. Re-engineering Health Care: The Complexities of Organizational Transformation. Oxford: Oxford University Press, 2002
19. Lipsky M. Street Level Bureaucracy: Dilemmas of the Individual Public Services. New York, NY: Russell Sage, 1980
20. Prottas J. People Processing: the Street Level Bureaucrat in Public Service Bureaucracies. Lexington, MA: DC Heath, 1979
21. Pressman J, Wildavsky A. Implementation. How Great Expectations in Washington are Dashed in Oakland. Berkeley, CA: University of California Press, 1973
22. Marsh D, Rhodes RAW. Implementing Thatcherite Policies: Audit of an Era. Buckingham: Open University Press, 1992
23. Iles V, Sutherland K. Managing change in the NHS. Organisational Change. A review for health care managers, professionals and researchers. London: NCCSDO, 2001
24. Exworthy M, Powell M. Big Windows and Little Windows: Implementation in the "Congested State". Publ Admin 2004;82:263-81
25. Greenhalgh T, Robert G, Bate P, Kyriakidou O, Macfarlane F, Peacock R. How to spread good ideas: a systematic review of the literature on diffusion, dissemination and sustainability of innovations in health service delivery and organisation. London: NCCSDO, 2003
26. Warren E. Advanced Access. Br J Gen Pract 2003;53:63
27. Laing AW, Shiroyama C. Managing capacity and demand in a resource constrained environment: lessons for the NHS. J Manag Med 1995;9:51-67