SCOPUS 정보 검색 플랫폼

Scandinavian Journal of Work, Environment and Health, Supplement

Volumn 33, Issue 3, 2007, Pages 81-84

Holistic approaches to the prevention of musculoskeletal disorders among call-center workers

(1) Caple, David C a

a David Caple and Associates Pty Ltd (Australia)

Author keywords

Call center; Early intervention; Injury prevention; Review

Indexed keywords

CALL CENTER; CONFERENCE PROCEEDING; HEALTH RISK; HOLISTIC APPROACH; INJURY; PHYSIOLOGICAL RESPONSE; WORKING CONDITIONS;

ADULT; BODY POSTURE; CALL CENTER WORKER; COGNITION; CONFERENCE PAPER; CONTROLLED STUDY; FEMALE; HUMAN; MUSCLE EXERCISE; MUSCLE STRETCHING; MUSCULOSKELETAL DISEASE; OCCUPATION; OCCUPATIONAL DISEASE; PRIORITY JOURNAL; REST; SOCIAL PSYCHOLOGY; SOCIAL STRESS; SYMPTOM; WORK ENVIRONMENT; WORKLOAD;

EID: 41549167691 PISSN: 03566528 EISSN: None Source Type: Journal
DOI: None Document Type: Conference Paper

Times cited : (3)

References (8)

1
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- Australian Safety & Compensation Council. Annual report. Canberra, Australia: Australian Safety & Compensation Council; 2005/06
- Australian Safety & Compensation Council. Annual report. Canberra, Australia: Australian Safety & Compensation Council; 2005/06.

2
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- The effect of forearm support on musculoskeletal discomfort during call centre work
- Cook C, Burgess-Limerick R. The effect of forearm support on musculoskeletal discomfort during call centre work. Appl Ergon. 2004;35:337-42.
- (2004) Appl Ergon , vol.35 , pp. 337-342
- Cook, C.¹ Burgess-Limerick, R.²

3
- 20444479466
- Voice symptoms of call centre customer service advisors experienced during a work day and effects of a short vocal training course
- Letho L, Alku P, Backstrom T, Vilkman, E. Voice symptoms of call centre customer service advisors experienced during a work day and effects of a short vocal training course. Logoped Phoniatr Vocol. 2005;30:14-27.
- (2005) Logoped Phoniatr Vocol , vol.30 , pp. 14-27
- Letho, L.¹ Alku, P.² Backstrom, T.³ Vilkman, E.⁴

4
- 41549085923
- Canberra Australia, Comcare;, Available from
- Comcare. Call centres: a guide to safe work. Canberra (Australia): Comcare; 2006. Available from: http://www.comcare.gov.au/_data/assets/ pdf_file/0019/11197/OHS_62-Call-Centres_v2.pdf
- (2006) Call centres: A guide to safe work

5
- 0038057744
- Technology use and psychosocial factors in the self-reporting of musculoskeletal disorder symptoms in call centre workers
- Halford V, Cohen HH. Technology use and psychosocial factors in the self-reporting of musculoskeletal disorder symptoms in call centre workers. J Safety Res. 2003;34:167-73.
- (2003) J Safety Res , vol.34 , pp. 167-173
- Halford, V.¹ Cohen, H.H.²

6
- 0036186207
- Computer-telephone interactive tasks: Predictors of musculoskeletal disorders according to work analysis and workers' perception
- Ferreira M, Saldiva P. Computer-telephone interactive tasks: predictors of musculoskeletal disorders according to work analysis and workers' perception. Appl Ergon. 2002;33:147-53
- (2002) Appl Ergon , vol.33 , pp. 147-153
- Ferreira, M.¹ Saldiva, P.²

7
- 84986165656
- Holman D. Phoning in sick?: an overview of employee stress in call centres. Leadersh Organ Dev J. 2003;24(3):123-30.
- Holman D. Phoning in sick?: an overview of employee stress in call centres. Leadersh Organ Dev J. 2003;24(3):123-30.

8
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- Empowerment, stress and satisfaction: An exploratory study of a call centre
- Holdsworth L, Cartwright S. Empowerment, stress and satisfaction: an exploratory study of a call centre. Leadersh Organ Dev J. 2003;24(3):131-40.
- (2003) Leadersh Organ Dev J , vol.24 , Issue.3 , pp. 131-140
- Holdsworth, L.¹ Cartwright, S.²

* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.