An expanded model of logistics service quality: Incorporating logistics information technology

International Journal of Production Economics

Volumn 113, Issue 1, 2008, Pages 205-222

  Bienstock, Carol C ^a   Royne, Marla B ^b   Sherrell, Dan ^b   Stafford, Thomas F ^b  

^a RADFORD UNIVERSITY   (United States)

^b UNIVERSITY OF MEMPHIS   (United States)

Author keywords

Information technology; Logistics management; Service quality

Indexed keywords

COMPUTER AIDED SOFTWARE ENGINEERING; INFORMATION TECHNOLOGY; MATHEMATICAL MODELS; QUALITY OF SERVICE;

LOGISTICS MANAGEMENT; LOGISTICS SERVICE QUALITY (LSQ); TECHNOLOGY ACCEPTANCE MODELS (TAM);

OPERATIONS RESEARCH;

EID: 41549128806     PISSN: 09255273     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.ijpe.2007.03.023     Document Type: Article

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