Call center outsourcing contract analysis and choice

Management Science

Volumn 54, Issue 2, 2008, Pages 354-368

  Akşin, O Zeynep ^a   De Véricourt, Francis ^b   Karaesmen, Fikri ^a  

^a KOÇ UNIVERSITY   (Turkey)

^b DUKE UNIVERSITY   (United States)

Author keywords

Call center; Capacity investment; Contract choice; Outsourcing; Pricing; Subcontracting

Indexed keywords

CALL CENTERS; CAPACITY INVESTMENT; SUBCONTRACTING;

CONTRACTS; COST ACCOUNTING; INFORMATION SERVICES; INVESTMENTS;

OUTSOURCING;

EID: 41549120522     PISSN: 00251909     EISSN: 15265501     Source Type: Journal    
DOI: 10.1287/mnsc.1070.0823     Document Type: Article

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