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Volumn 15, Issue 4-5, 2001, Pages 376-386
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Managing waiting patients' perceptions: the role of process control.
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Author keywords
[No Author keywords available]
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Indexed keywords
ADULT;
ARTICLE;
DOCTOR PATIENT RELATION;
EMERGENCY HEALTH SERVICE;
EPIDEMIOLOGY;
FEMALE;
HEALTH CARE DELIVERY;
HEALTH CARE QUALITY;
HOSPITAL;
HOSPITAL ADMISSION;
HUMAN;
MALE;
MIDDLE AGED;
ORGANIZATION AND MANAGEMENT;
PATIENT SATISFACTION;
PUBLIC HOSPITAL;
SOCIAL JUSTICE;
STANDARD;
STATISTICS;
TIME MANAGEMENT;
TOTAL QUALITY MANAGEMENT;
UNITED KINGDOM;
UTILIZATION REVIEW;
ADULT;
EMERGENCY SERVICE, HOSPITAL;
FEMALE;
GREAT BRITAIN;
HEALTH CARE SURVEYS;
HEALTH SERVICES ACCESSIBILITY;
HOSPITAL-PATIENT RELATIONS;
HOSPITALS, PUBLIC;
HOSPITALS, RURAL;
HUMANS;
MALE;
MIDDLE AGED;
PATIENT SATISFACTION;
PROCESS ASSESSMENT (HEALTH CARE);
SOCIAL JUSTICE;
TIME MANAGEMENT;
TOTAL QUALITY MANAGEMENT;
WAITING LISTS;
MLCS;
MLOWN;
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EID: 0035238279
PISSN: 02689235
EISSN: None
Source Type: Journal
DOI: 10.1108/eum0000000006184 Document Type: Article |
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Times cited : (33)
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References (0)
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