System dynamics modeling for strategy implementation of service innovation

Proceedings - ICSSSM'07: 2007 International Conference on Service Systems and Service Management

Volumn , Issue , 2007, Pages

  Ying, Su ^a   Ling, Hu ^a   Zhanming, Jin ^b  

^a Tsinghua University   (China)

^b TSINGHUA UNIVERSITY   (China)

Author keywords

Financial services industry; Service innovation; Strategy implementation; System dynamic

Indexed keywords

FINANCE; FLIGHT SIMULATORS; MATHEMATICAL MODELS; PROBLEM SOLVING; STRATEGIC PLANNING;

FINANCIAL SERVICES INDUSTRY; STRATEGY IMPLEMENTATION;

INNOVATION;

EID: 40549127790     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: 10.1109/ICSSSM.2007.4280094     Document Type: Conference Paper

References (7)

1. L. Victorino, R. Verma, G. Plaschka, and C. Dev, "Service innovation and customer choices in the hospitality industry," Managing Service Quality, vol. 15, pp. 555-576, 2005.
2. I. Alam, "Service innovation strategy and process: a cross-national comparative analysis," International Marketing Review, vol. 23, pp. 234-254, 2006.
3. P. Reinmoeller, "Dynamic contexts for innovation strategy: Utilizing customer knowledge," Design Management Journal, vol. 2, p. 37, 2002.
4. A. Booz and Hamilton, New Product Management for the 1980s. New York, NY: Booz, Allen and Hamilton Inc., 1982.
5. G. J. Avlonitis, P. G. Papastathopoulou, and S. P. Gounaris, "An empirically-based typology of product innovativeness for new financial services: Success and failure scenarios," The Journal of Product Innovation Management, vol. 18, pp. 324-342, Sep 2001.
6. J. Gadrey, F. Gallouj, and O. Weinstein, "New modes of innovation: how services benefit industry," International Journal of Services Industry Management, vol. 6, pp. 4-16, 1995.
7. L. L. Berry, V. Shankar, J. T. Parish, S. Cadwallader, and T. Dotzel, "Creating New Markets Through Service Innovation," MIT Sloan Management Review, vol. 47, p. 56, Winter 2006.