Effects of a management technician on structured working in Dutch community pharmacies

Pharmacy World and Science

Volumn 26, Issue 4, 2004, Pages 221-226

  Pronk, Miranda C M ^a   Blom, Lyda Th G ^a   Jonkers, Ruud ^b   Bakker, Albert ^a  

^a UTRECHT UNIVERSITY   (Netherlands)

^b ResCon   (Netherlands)

Author keywords

Community pharmacy; Community pharmacy services; Patient education; Pharmacy organisation; Pharmacy technicians; The Netherlands

Indexed keywords

ADULT; ARTICLE; COMMUNITY; CONTROL GROUP; CONTROLLED STUDY; EDUCATION PROGRAM; FEMALE; HEALTH CARE PLANNING; HEALTH CARE POLICY; HUMAN; MALE; MANAGEMENT; PATIENT EDUCATION; PERCEPTION; PHARMACY; QUESTIONNAIRE; SAMPLE;

ACCREDITATION; ADULT; COMMUNITY PHARMACY SERVICES; EDUCATION; FEMALE; HUMANS; INSERVICE TRAINING; NETHERLANDS; PATIENT EDUCATION; PERSONNEL STAFFING AND SCHEDULING; PHARMACISTS' AIDES; PHARMACY ADMINISTRATION; PROGRAM EVALUATION; TEACHING MATERIALS; TIME FACTORS; WORKLOAD;

EID: 4043177808     PISSN: 09281231     EISSN: None     Source Type: Journal    
DOI: 10.1023/B:PHAR.0000035886.74239.f9     Document Type: Article

References (15)

1. Van Mil FJW, Tromp DF, McElnay JC et al. Development of pharmaceutical care in The Netherlands: pharmacy's contemporary focus on the patient. J Am Pharm Assoc 1999; 39: 395-401.
2. Pronk M, Blom L, Jonkers R, Bakker A. Community pharmacy and patient-oriented activities: the Dutch case. Patient Edu Couns 2002; 46: 39-45.
3. Mobach M. Thought and Action. Change to the Customer in Community Pharmacy Practice. Groningen: Rijksuniversiteit Groningen 1999.
4. Osman L, Bond CM, Mackenzie J, Williams S. Asthma advice giving by community pharmacists. Int J Pharm Pract 1999; 7: 12-7.
5. Narhi U, Airaksinen M, Enlund H. Do asthma patients receive sufficient information to monitor their disease - a nationwide survey in Finland. Pharm World Sci 2001; 23: 242-5.
6. Van Mil JFW. Pharmaceutical Care, the Future of Pharmacy. Theory, Research and Practice. Groningen, The Netherlands: Rijksuniversiteit Groningen 2000. ISBN 90-9013367-4.
7. Pronk MCM, Blom AThG, Jonkers R, Van Burg A. The diffusion process of patient education in Dutch community pharmacy: an exploration. Patient Edu Couns 2001; 42: 115-121.
8. Farris K, Schopflocher DP. Between intention and behavior: an application of community pharmacists' assessment of pharmaceutical care. Soc Sci Med 1999; 49: 55-66.
9. Holland RW, Nimmo CM. Transitions in pharmacy practice, part 3: effecting change - the three-ring circus. Am J Health Syst Pharm 1999; 56: 2235-41.
10. Holland RW, Nimmo CM. Transitions, part 1: beyond pharmaceutical care. Am J Health Syst Pharm 1999; 56: 1758-64.
11. Garside P. Organisational context for quality: lessons from the fields of organisational development and change management. Qual Health Care 1998; 7: S8-S15.
12. Pronk MCM. Implementation of patient education in Dutch community pharmacies; development and evaluation of a new strategy. Utrecht, The Netherlands: University of Utrecht 2002.
13. Rogers EM. Diffusion of Innovations. 4th edition New York: The Free Press 1995.
14. Stichting Farmaceutische Kengetallen. Farmacie in cijfers. Hoge werkdruk in apotheken [Pharmacy in figures. High workload in pharmacies.] Pharm Weekbl 2002; 137: 637.
15. KNMP. Hoofdbestuur geeft visie op functiewaardering in de apotheek [The management board give their vision on job appreciation in the pharmacy.] Pharm Weekbl 2002; 137: 781.