Outsourcing relationships: The contract as IT governance tool

Proceedings of the Annual Hawaii International Conference on System Sciences

Volumn , Issue , 2007, Pages

  Gellings, Cornelia ^a  

^a GOETHE UNIVERSITY   (Germany)

Author keywords

[No Author keywords available]

Indexed keywords

ELECTRONIC COMMERCE; INFORMATION TECHNOLOGY; QUERY PROCESSING;

KEY ACCOUNT MANAGEMENT; SERVICE LEVEL AGREEMENTS;

COMPUTER AIDED SOFTWARE ENGINEERING;

EID: 39749171949     PISSN: 15301605     EISSN: None     Source Type: Conference Proceeding    
DOI: 10.1109/HICSS.2007.421     Document Type: Conference Paper

References (39)

1. Alborz, S., Seddon, P.B., and Scheepers, R. "A Model for Studying IT Outsourcing Relationships," 7th Pacific Asia Conference on Information Systems PACIS, Adelaide, Australia, 2003, pp. 1297-1313.
2. Alborz, S., Seddon, P.B., and Scheepers, R. "Impact of Configuration on IT Outsourcing Relationships," 10th Americas Conference on Information Systems AMCIS 2004, New York, USA, 2004, pp. 3551-3560.
3. Aubert, B.A., Dussault, S., Patry, M., and Rivard, S. "Managing the Risk of IT Outsourcing," 32nd Hawaii International Conference on System Sciences HICSS, Hawaii, 1999.
4. Aubert, B.A., Houde, J.-F., Patry, M., and Rivard, S. "Characteristics of IT Outsourcing Contracts," 36th Hawaii International Conference on System Sciences HICSS, Hawaii, 2003.
5. Aubert, B.A., Patry, M., and Rivard, S. "A Tale of Two Outsourcing Contracts - An Agency-Theoretical Perspective," Wirtschaftsinformatik (45:2) 2003, pp. 181-190.
6. Aubert, B.A., Patry, M., Rivard, S., and Smith, H. "IT Outsourcing Risk Management at British Petroleum," in: CIRANO Working Paper 2000s-31, Montreal, 2000.
7. Bahli, B., and Rivard, S. "An Assessment of Information Technology Outsourcing Risk," International Conference on Information Systems ICIS, New Orleans, USA, 2001, pp. 575-580.
8. Bundesbank "Circular 11/2001 - Outsourcing of operational areas to another enterprise pursuant to section 25a (2) of the Banking Act," in: http://www.bakred.de/texte/rundsch/rs11_01e.htm, Frankfurt am Main, 2001.
9. Clark, T.D., Zmud, R.W., and McCray, G.E. "The Out-sourcing of Information Services: Transforming the Nature of Business in the Information Industry," Journal of Information Technology (10) 1995, pp. 221-237.
10. Davis, K.J. "IT Outsourcing Relationships: An Exploratory Study of Interorganizational Control Mechanism," in: Graduate School of Business Administration, Harvard University, Cambridge, MA, 1996, p. 310.
11. Dibbern, J., Goles, T., Hirschheim, R., and Jayatilaka, B. "Information Systems Outsourcing: A Survey and Analysis of the Literature," The DATA BASE for Advances in Information Systems (35:4) 2004, pp. 6-102.
12. Domberger, S., Fernandez, P., and Fiebig, D.G. "Modeling the price, performance and contract characteristics of IT outsourcing," Journal of Information Technology (15) 2000, pp. 107-118.
13. Eisenhardt, K.M. "Building Theories from Case Study Research," Academy of Management Review (14:4) 1989, pp. 532-550.
14. Fitzgerald, G., and Willcocks, L.P. "Contracts and Partnerships in the Outsourcing of IT," International Conference on Information Systems ICIS, Vancouver, Canada, 1994, pp. 91-98.
15. Gartner "Outsourcing Market View, What the Future Holds, Gartner Dataquest."
16. Goo, J., Kishore, R., and Rao, H.R. "Management of Information Technology Outsourcing Relationships: The Role of Service Level Agreements," International Conference on Information Systems ICIS, Washington, D.C., USA, 2004, pp. 325-338.
17. Grover, V., Cheon, M.J., and Teng, J.T.C. "The Effect of Service Quality and Partnership on the Outsourcing of Information Systems Functions," Journal of Management Information Systems (12:4) 1996, pp. 89-116.
18. Harris, A., Giunipero, L.C., and Huit, G.T.M. "Impact of Organizational and Contract Flexibility on Outsourcing Contracts," Industrial Marketing Management (27:5) 1998, pp. 373-384.
19. Henderson, J.C. "Plugging into Strategic Partnerships: The Critical IS Connection," Sloan Management Review (31:3)1990, pp. 7-18.
20. Hitt, L.M., and Brynjolfsson, E. "Productivity, Business Profitability and Consumer Surplus: Tree Different Measures of Information Technology Value," MIS Quarterly (20:2) 1996, pp. 121-142.
21. Kern, T. "The Gestalt of an Information Technology Outsourcing Relationship: An Exploratory Analysis," International Conference on Information Systems ICIS, Atlanta, USA, 1997, pp. 37-58.
22. Kern, T., and Willcocks, L. "Contracts, Control and 'Presentation' in IT Outsourcing: Research in Thirteen UK Organisations," Journal of Global Information Management (Oct-Dec) 2000, pp. 15-29.
23. Kern, T., and Willcocks, L.P. "Exploring Information Technology Outsourcing Relationships: Theory and Practice," Journal of Strategic Information Systems (9) 2000, pp. 321-350.
24. Klepper, R. "The Management of Partnering Development in I/S Outsourcing," Journal of Information Technology (10) 1995, pp. 249-258.
25. Lacity, M.C., and Hirschheim, R. "The Information Systems Outsourcing Bandwagon," Sloan Management Review (Fall) 1993, pp. 73-86.
26. Lacity, M.C., and Hirschheim, R.A. Information Systems Outsourcing: Myths, Metaphors and Realities, Wiley, New York, 1993.
27. Lacity, M.C., and Willcocks, L.P. "An Empirical Investigation of Information Technology Sourcing Practices: Lessons from Experience," MIS Quarterly (September) 1998, pp. 363-408.
28. Lancellotti, R., Schein, O., Spang, S., and Stadler, V. "ICT and Operations Outsourcing in Banking," Wirtschaftsinformatik (45:2) 2003, pp. 131-141.
29. Lee, A.S. "A Scientific Methodology for MIS Case Studies," MIS Quarterly (13:1) 1989, pp. 33 - 50
30. Lee, J.-N., Huynh, M.Q., Chi-Wai, K.R., and Pi, S.-M. "The Evolution of Outsourcing Research: What is the next Issue?," 33rd Hawaii International Conference on System Sciences HICSS, Hawaii, 2000.
31. Lee, J.-N., and Kim, Y.-G. "Effects of Partnership Quality on IS Outsourcing Success: Conceptual Framework and Empirical Validation," Journal of Management Information Systems (15:4), Spring 1999, pp. 29-61.
32. Lee, M.K.O. "IT Outsourcing Contracts: Practical Issues for Management," Industrial Management & Data Systems (96:1) 1996, pp. 15-20.
33. McFarlan, F.W., and Nolan, R., L. "How to Manage an IT Outsourcing Alliance," Sloan Management Review (Winter) 1995, pp. 9-23.
34. Reponen, T. "Outsourcing or Insourcing," International Conference on Information Systems ICIS, Orlando, USA, 1993, pp. 103-113.
35. Van Grembergen, W. "IT Governance and its Mechanisms - Introduction to Minitrack," 39th Hawaii International Conference on System Sciences HICSS, 2006.
36. Webb, P., Pollard, C., and Ridley, G. "Attempting to Define IT Governance: Wisdom or Folly?," 39th Hawaii International Conference on System Sciences HICSS, 2006.
37. Willcocks, L., and Choi, C.J. "Co-operative Partnership and 'Total' IT Outsourcing: From Contractual Obligation to Strategic Alliance?," European Management Journal (13) 1995, pp. 67-68.
38. Willcocks, L., and Kern, T. "IT Outsourcing as Strategic Partnering: The Case of the UK Inland Revenue," European Journal of Information Systems (7:1) 1998, pp. 29-45.
39. Yin, R.K. Case Study Research: Design and Methods, Sage Publications, Thousand Oaks, California, 2003.