The provider's voice: Patient satisfaction and the content-filtered speech of nurses and physicians in primary medical care

Journal of Nonverbal Behavior

Volumn 32, Issue 1, 2008, Pages 1-20

  Haskard, Kelly B ^a   Williams, Summer L ^b   DiMatteo, M Robin ^b   Heritage, John ^c   Rosenthal, Robert ^b  

^a TEXAS STATE UNIVERSITY   (United States)

^b UNIVERSITY OF CALIFORNIA   (United States)

^c UNIVERSITY OF CALIFORNIA   (United States)

Author keywords

Content filtered speech; Patient satisfaction; Provider patient communication; Voice tone

Indexed keywords

EID: 38349115020     PISSN: 01915886     EISSN: None     Source Type: Journal    
DOI: 10.1007/s10919-007-0038-2     Document Type: Article

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