Between extreme rejection and cautious acceptance: Consumers' reactions to RFID-based IS in retail

Social Science Computer Review

Volumn 26, Issue 1, 2008, Pages 75-86

  Rothensee, Matthias ^a   Spiekermann, Sarah ^a  

^a HUMBOLDT UNIVERSITY   (Germany)

Author keywords

Ambient intelligence; Privacy enhancing technology; Reputation; Retail; RFID

Indexed keywords

EID: 38149048170     PISSN: 08944393     EISSN: 15528286     Source Type: Journal    
DOI: 10.1177/0894439307307687     Document Type: Article

References (29)

1. Ackerman, M.S. (2004). Privacy in pervasive environments: Next generation labelling protocols. Personal and Ubiquitous Computing, 8 (6). 430-439.
2. Ackerman, M.S., Cranor, L.F., & Reagle, J. (1999, November). Privacy in e-commerce: Examining user scenarios and privacy preferences. Paper presented at the 1st ACM Conference on Electronic Commerce, Denver, CO.
3. Batista, E. (2003). "Step back" for wireless ID tech? Retrieved May 31, 2007, from http://www.wired.com/gadgets/wireless/news/2003/04/58385.
4. Bearden, W.O., & Netemeyer, R.G. (1999). Handbook of marketing scales-Multi-item measures for marketing and consumer behavior research. Thousand Oaks, CA: Sage.
5. Beier, G. (1999). Kontrollueberzeugungen im Umgang mit Technik [Control beliefs in exposure to technology]. Report Psychologie, 24 (9). 684-693.
6. Berendt, B., Guenther, O., & Spiekermann, S. (2005). Privacy in e-commerce: Stated preferences vs. actual behavior. Communications of the ACM, 48 (3), 38-47.
7. Brehm, J.W. (1966). A theory of psychological reactance. New York: Academic Press.
8. Chai, W. (2003). Philips adds "off switch" to RFID tags. Retrieved January 14, 2007, from http://news.zdnet.co.uk/itmanagement/0, 1000000308,2134292,00.htm.
9. Cranor, L.F., Hogben, G., Langheinrich, M., Marchiori, M., Presler-Marshall, M., Reagle, J., et al. (2006). The Platform for Privacy Preferences 1.1 (P3P1.1) Specification. Retrieved May 31, 2007, from http://www.w3.org/tr/p3p11/.
10. Cranor, L.F., Reagle, J., & Ackerman, M.S. (1999). Beyond concern: Understanding net users' attitudes about online privacy. (Technical Report No. TR 99.4.3). Denver, CO: AT&T.
11. Floerkemeier, C., & Schneider, R. (2004, November). Scanning with a purpose-Supporting the Fair Information Principles in RFID protocols. Paper presented at the Ubiquitous Computing Systems. Revised selected papers from the 2nd International Symposium on Ubiquitous Computing Systems, Tokyo, Japan.
12. Fusaro, R. (2004, December). None of our business. Harvard Business Review, 33-44.
13. Hine, C. (1998). Privacy in the marketplace. Information Society, 14 (4). 253-262.
14. Jarvenpaa, S.L., Tractinsky, N., & Vitale, M. (2000). Consumer trust in an Internet store. Information Technology and Management, 1 (1 / 2). 45-71.
15. Langheinrich, M. (2002, October). A privacy awareness system for ubiquitous computing environments. Paper presented at the 4th International Conference on Ubiquitous Computing, Heidelberg, Germany.
16. Mehrabian, A., & Russell, J.A. (1974). An approach to environmental psychology. Cambridge, MA: MIT Press.
17. P&AB. (2003). Consumer privacy attitudes: A major shift since 2000 and why. Privacy & American Business Newsletter, 1ß (6). 23.
18. Park, S.H., Won, S.H., Lee, J.B., & Kim, S.W. (2003). Smart home-Digitally engineered domestic life. Personal and Ubiquitous Computing, 7 (3 / 4). 189-196.
19. Rogers, E.M. (2003). Diffusion of innovations. New York: Free Press.
20. Sheppard, B.H., Hartwick, J., & Warshaw, P.R. (1988). The theory of reasoned action: A meta-analysis of past research with recommendations for modifications and future research. Journal of Consumer Research, 15 (3). 325-343.
21. Shneiderman, B. (2004). Leonardos laptop. Human needs and the new computing technologies. Cambridge, MA: MIT Press.
22. Spiekermann, S. (2005). Perceived control: Scales for privacy in ubiquitous computing. Rochester, NY: Social Science Research Network.
23. Spiekermann, S., & Berthold, O. (2004, December). Maintaining privacy in RFID enabled environments- Proposal for a disable model. Paper presented at the 2nd International Conference on Pervasive Computing, Vienna, Austria.
24. Spiekermann, S., Grossklags, J., & Berendt, B. (2001, October). Stated privacy preferences versus actual behavior in EC environments: A reality check. Paper presented at the Wirtschaftsinformatik [Business Informatics], Augsburg, Germany.
25. Spiekermann, S., & Ziekow, H. (2006). RFID: A systematic analysis of privacy threats and a 7-point plan to adress them. Journal of Information System Security, 1 (3). 3-17.
26. Venkatesh, V., & Davis, F.D. (2000). A theoretical extension of the technology acceptance model: Four longitudinal field studies. Management Science, 46 (2). 186-204.
27. Weiser, M. (1991). The computer for the 21st century. Scientific American, 265, 94-104.
28. Westin, A.F. (1991). Harris-Equifax Consumer Privacy Survey 1991. Atlanta, GA: Equifax.
29. Zhang, P., & Li, N. (2004, December). Love at first sight or sustained effect: The role of perceived affective quality on user's cognitive reactions to information technology. Paper presented at the Twenty-Fifth International Conference on Information Systems, Washington, DC.