A study on implementing Six-Sigma in banking service

2007 International Conference on Wireless Communications, Networking and Mobile Computing, WiCOM 2007

Volumn , Issue , 2007, Pages 3246-3249

  Zhang, Jiantong ^a   Liu, Wenchi ^a  

^a TONGJI UNIVERSITY   (China)

Author keywords

Banking; Service; Six Sigma

Indexed keywords

INDUSTRIAL MANAGEMENT; INFORMATION SERVICES; QUALITY CONTROL; QUALITY OF SERVICE;

BANKING SERVICES; SERVICE QUALITY MODELS; SIX SIGMA;

FINANCIAL DATA PROCESSING;

EID: 38049013911     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: 10.1109/WICOM.2007.805     Document Type: Conference Paper

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