Customer relationship management in call centers: The uneasy process of re(form)ing the subject through the 'people-by-numbers' approach

Information and Organization

Volumn 18, Issue 1, 2008, Pages 29-50

  Alferoff, Catrina ^a   Knights, David ^a  

^a KEELE UNIVERSITY   (United Kingdom)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 37549002031     PISSN: 14717727     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.infoandorg.2007.10.002     Document Type: Article

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