Benchmarking as a strategic tool for destination management organizations: A proposed framework

Journal of Travel and Tourism Marketing

Volumn 22, Issue 1, 2007, Pages 81-93

  Xiang, Zheng ^a   Kothari, Tanvi ^a   Hu, Clark ^a   Fesenmaier, Daniel R ^a  

^a TEMPLE UNIVERSITY   (United States)

Author keywords

Benchmarking; Destination management organizations; Learning; Strategy; System approach

Indexed keywords

EID: 36649023698     PISSN: 10548408     EISSN: None     Source Type: Journal    
DOI: 10.1300/J073v22n01_06     Document Type: Article

References (47)

1. Argyris, C. (1993a). Knowledge for action: A guide to overcoming barriers to organizational change. San Francisco: Jossey Bass.
2. Argyris, C. (1993b). On organizational learning. Cambridge, MA: Blackwell Publishers.
3. Barr, P. S., Stimpert, J. L., & Huff, A. S. (1992). Cognitive change, strategic action, and organizational renewal. Strategic Management Journal, 13(5), 15-36.
4. Bogan, C. E., & English, M. J. (1994). Benchmarking for best practices: Winning through innovative adaptation. New York: McGraw-Hill.
5. Brown, S. L., & Eisenhardt, K. M. (1998). Competing on the edge: Strategy as structured chaos. Boston: Harvard Business School Press.
6. Buhalis, D. (1998). Strategic use of information technologies in the tourism industry. Tourism Management, 19(5), 409-421.
7. Camp, R. C. (1989). Benchmarking: The search for industry best practices that leads to superior performance. Milwaukee, WI: ASQC Quality Press.
8. Cano, M., Drummond, S., Miller, C., & Barclay, S. (2001). Learning from others: Benchmarking in diverse tourism enterprises. Total Quality Management, 12(7/8), 974-980.
9. D'Aveni, R. A. (1994). Hypercompetiton: Managing the dynamics of strategic maneuvering. New York: The Free Press.
10. De Geus, A. P. (1988). Planning as learning. Harvard Business Review, 66(2), 70-74.
11. Denrell, J. (2005). Selection bias and the perils of benchmarking. Harvard Business Review, 83(4), 114-119.
12. Drucker, P. F. (1995). Managing in a time of great change. New York: Truman Talley Books/Plume.
13. Fesenmaier, D. R., Leppers, A. W., & O'Leary, J. T. (1999). Developing a knowledge-based tourism marketing information system. Information Technology & Tourism, 2(1), 31-44.
14. Fiol, C. M., & Lyles, M. A. (1985). Organizational learning. Academy of Management Review, 10(4), 804-813.
15. Fuchs, M., & Weiermair, K. (2004). Destination benchmarking: An indicator-system's potential for exploring guest satisfaction. Journal of Travel Research, 42(3), 212-225.
16. Garvin, D. A. (1991). Building a learning organization. Harvard Business Review, 69(6), 78-91.
17. Gunn, C. A. (1994). Tourism planning: Basics, concepts, cases. Washington, DC: Taylor & Francis.
18. Hamel, G., & Prahalad, C. K. (1994). Competing for the future. Boston: Harvard Business School Press.
19. Huber, G. P. (1991). Organizational learning: The contributing processes and the literatures. Organizational Science, 2(1), 88-115.
20. IACVB. (2004). Recommended standard CVB performance reporting: A handbook for CVBs. Washington, DC: Author.
21. Karlof, B., & Ostblom, S. (1993). Benchmarking: A signpost to excellence in quality and productivity. West Sussex, England: John Wiley & Sons.
22. Kozak, M. (2002). Destination benchmarking. Annals of Tourism Research, 29(2), 497-519.
23. Kozak, M. (2004). Destination benchmarking: Concepts, practices, and operations. Wallingford: CABI.
24. Kozak, M., & Rimmington, M. (1998). Benchmarking: Destination attractiveness and small hospitality business performance. International Journal of Contemporary Hospitality Management, 10(5), 184-188.
25. Leiper, N. (1990). Tourism systems: An interdisciplinary perspective Palmerston North, New Zealand: Massey University.
26. Mazanec, J. A. (1986). A decision support systems for optimizing advertising policy of a national tourist office. International Journal of Research in Marketing, 3(2), 63-77.
27. Mintzberg, H. (1994). The rise and fall of strategic planning: Reconceiving roles for planning, plans, planners. New York: The Free Press.
28. Morecroft, J. D. W. (1994). Executive knowledge, models, and learning. In J. D. W. Morecroft & J. D. Sterman (Eds.), Modeling for learning organizations (pp. 3-28). Portland, Oregon: Productivity Press.
29. Oertel, B., Feil, T., & Thio, S. L. (2002). Benchmarking information and communication applications for the purpose of marketing and sales in the tourism sector. In K. Wöber, A. J. Frew, & M. Hitz (Eds.), Information & communications technologies in tourism (pp. 387-396). Wien, New York: Springer-Verlag.
30. Poon, A. (1993). Tourism, technology and competitive strategies. Wallinngford, UK: CABI.
31. Porter, M. E. (1985). Competitive advantage: Creating and sustaining superior performance. New York: The Free Press.
32. Ritchie, J. R., & Crouch, G. I. (1999). The competitive destination: A sustainability perspective. Tourism Management, 21(1), 1-7.
33. Ritchie, J. R., & Crouch, G. I. (2003). The competitive destination: A sustainable tourism perspective. Wallingford, UK: CABI.
34. Senge, P. (1990). The fifth discipline: The art & practice of the learning organization. New York: Currency/Doubleday.
35. Senge, P., Kleiner, A., Roberts, C., Ross, R., Roth, G., & Smith, B. (1999). The dance of change. New York: Doubleday.
36. Senge, P., & Sterman, J. D. (1992). Systems thinking and organizational learning: Acting locally and thinking globally in the organization of the future. European Journal of Operational Research, 59(1), 137-150.
37. Sheldon, P. J. (1997). Tourism information technology. New York: CABI.
38. Spendolini, M. J. (1992). The benchmarking book. New York: American Management Association.
39. Watson, G. H. (1993). Strategic benchmarking: How to rate your company's performance against the world's best. New York: John Wiley & Sons.
40. Weick, K. E., & Bougon, M. (1986). Organizations as cognitive maps: Charting ways to success and failure. In J. H. P. Sims, D. A. Gioia, & Associates (Eds.), The thinking organization (pp. 102-135). San Francisco, CA: Jossey-Bass.
41. Wöber, K. (1998). TourMIS: An adaptive distributed marketing information system for strategic decision support in national, regional, or city tourism offices. Pacific Tourism Review, 2(3/4), 273-286.
42. Wöber, K. (2002). Benchmarking in tourism and hospitality industries: The selection of benchmarking partners. Wallingford, UK: CABI.
43. Wöber, K. (2003). Information supply in tourism management by marketing decision support systems. Tourism Management, 24(3), 241-255.
44. Wöber, K., & Fesenmaier, D. R. (2004). A multi-criteria approach to destination benchmarking: A case study of state tourism advertising programs in the United States. Journal of Travel & Tourism Marketing, 16(2/3), 1-18.
45. Yasin, M. M. (2002). The theory and practice of benchmarking: Then and now. Benchmarking: An International Journal, 9(3), 217-243.
46. Zairi, M. (1992). The art of benchmarking: Using customer feedback to establish a performance gap. Total Quality Management, 3(2), 177-188.
47. Zairi, M. (1994). Benchmarking: The best tool for measuring competitiveness. Benchmarking for Quality Management & Technology, 1 1), 11-24.