메뉴 건너뛰기




Volumn 10, Issue 5, 1998, Pages 184-188

Benchmarking: Destination attractiveness and small hospitality business performance

Author keywords

Benchmarking; Hotels; Restaurants; Small firms; Travel

Indexed keywords


EID: 84992975946     PISSN: 09596119     EISSN: None     Source Type: Journal    
DOI: 10.1108/09596119810227767     Document Type: Article
Times cited : (136)

References (41)
  • 1
    • 0442302141 scopus 로고    scopus 로고
    • Time for a check-up
    • 6 February
    • Alberga, T. (1997), “Time for a check-up”, People Management, 6 February, pp. 30-32.
    • (1997) People Management , pp. 30-32
    • Alberga, T.1
  • 2
    • 0001855737 scopus 로고
    • Benchmarking quality management in hotels
    • Breiter, D. and Kline, S.F. (1995), “Benchmarking quality management in hotels”, FIU Hospitality Review, Vol. 13 No. 2, pp. 45-52.
    • (1995) FIU Hospitality Review , vol.13 , pp. 45-52
    • Breiter, D.1    Kline, S.F.2
  • 4
    • 0013310874 scopus 로고
    • RICIRMS as a strategic tool for small and medium tourism enterprises
    • October
    • Buhalis, D. (1993), “RICIRMS as a strategic tool for small and medium tourism enterprises”, Tourism Management, October, pp. 366-78.
    • (1993) Tourism Management , pp. 366-378
    • Buhalis, D.1
  • 7
    • 0008804137 scopus 로고    scopus 로고
    • Benchmarking and beyond
    • March
    • Coker, C. (1996), “Benchmarking and beyond”, Insights, March, pp. 139-44.
    • (1996) Insights , pp. 139-144
    • Coker, C.1
  • 9
    • 79960818212 scopus 로고
    • Benchmarking: a strategic and tactical perspective
    • in Dale, B.G. (Ed.), Prentice-Hall, Englewood Cliffs, NJ
    • Cross, R. and Leonard, P. (1994), “Benchmarking: a strategic and tactical perspective”, in Dale, B.G. (Ed.), Managing Quality, 2d ed., Prentice-Hall, Englewood Cliffs, NJ, pp. 497-513.
    • (1994) Managing Quality, 2d ed , pp. 497-513
    • Cross, R.1    Leonard, P.2
  • 12
    • 0347683265 scopus 로고
    • Performance indicators
    • in Rolstadas, A. (Ed.), Chapman & Hall, London
    • Eloranta, E. and Crom, S. (1995), “Performance indicators”, in Rolstadas, A. (Ed.), Benchmarking: Theory and Practice, Chapman & Hall, London, pp. 391-6.
    • (1995) Benchmarking: Theory and Practice , pp. 391-396
    • Eloranta, E.1    Crom, S.2
  • 14
    • 0041762957 scopus 로고
    • Destinations: as marketed in tour operators’ brochures
    • in Ashworth, G. and Goodall, B. (Eds.), Routledge, London
    • Goodall, B. and Bergsa, J. (1990), “Destinations: as marketed in tour operators’ brochures”, in Ashworth, G. and Goodall, B. (Eds.), Marketing Tourism Places, Routledge, London, pp. 170-92.
    • (1990) Marketing Tourism Places , pp. 170-192
    • Goodall, B.1    Bergsa, J.2
  • 16
    • 0000587806 scopus 로고    scopus 로고
    • Quality benchmarking in the small hotel sector using profile accumulation: a new measurement tool
    • Nottingham Trent University, 10-11 April
    • Johns, N., Lee-Ross, D., Graves-Morris, R. and Ingram, H. (1996), “Quality benchmarking in the small hotel sector using profile accumulation: a new measurement tool”, 5th Annual Hospitality Research Conference: Conference Papers, Nottingham Trent University, 10-11 April, pp. 192-207.
    • (1996) 5th Annual Hospitality Research Conference: Conference Papers , pp. 192-207
    • Johns, N.1    Lee-Ross, D.2    Graves-Morris, R.3    Ingram, H.4
  • 18
    • 84977420246 scopus 로고
    • Benchmarking for continuous performance improvement: tactics for success
    • Spring
    • Kleiner, B.M. (1994), “Benchmarking for continuous performance improvement: tactics for success”, Total Quality Environmental Management, Spring, pp. 283-95.
    • (1994) Total Quality Environmental Management , pp. 283-295
    • Kleiner, B.M.1
  • 19
    • 43949148496 scopus 로고
    • Prospect of financing a minority-owned small restaurant or motel
    • Kwansa, F.A. (1994), “Prospect of financing a minority-owned small restaurant or motel”, International Journal of Hospitality Management, Vol. 13 No. 2, pp. 89-94.
    • (1994) International Journal of Hospitality Management , vol.13 , pp. 89-94
    • Kwansa, F.A.1
  • 21
    • 0021079956 scopus 로고
    • Negative images of the United States as expressed by tour operators from other countries
    • Summer
    • McLellan, R.W. and Fousher, K.D. (1983), “Negative images of the United States as expressed by tour operators from other countries”, Journal of Travel Research,Summer, pp. 2-5.
    • (1983) Journal of Travel Research , pp. 2-5
    • McLellan, R.W.1    Fousher, K.D.2
  • 23
    • 0027609540 scopus 로고
    • Competitive benchmarking: large gains for small companies
    • June
    • Micklewright, M.J. (1993), “Competitive benchmarking: large gains for small companies”, Quality Progress, June, pp. 67-8.
    • (1993) Quality Progress , pp. 67-68
    • Micklewright, M.J.1
  • 25
  • 26
    • 0001760790 scopus 로고
    • Attraction attributes and motivations: a canonical correlation analysis
    • Pyo, S.S., Mihalik, B.J. and Uysal, M. (1989), “Attraction attributes and motivations: a canonical correlation analysis”, Annals of Tourism Research, Vol. 16, pp. 277-82.
    • (1989) Annals of Tourism Research , vol.16 , pp. 277-282
    • Pyo, S.S.1    Mihalik, B.J.2    Uysal, M.3
  • 29
    • 84993005991 scopus 로고
    • Hotels see tangible return on investors
    • 3 November.
    • Sangster, A. (1994), “Hotels see tangible return on investors”, Caterer and Hotelkeeper, 3 November.
    • (1994) Caterer and Hotelkeeper
    • Sangster, A.1
  • 30
    • 0347877983 scopus 로고    scopus 로고
    • Reconstructing place image
    • Selby, M. and Morgan, N.J. (1996), “Reconstructing place image”, Tourism Management, Vol. 17 No. 4, pp. 287-94.
    • (1996) Tourism Management , vol.17 , pp. 287-294
    • Selby, M.1    Morgan, N.J.2
  • 32
    • 20344386062 scopus 로고
    • Benchmarking: the fundamental questions
    • Smith, G.A., Ritter, D. and Tuggle, W.P. (1993), “Benchmarking: the fundamental questions”, Marketing Management, Vol. 2 No. 3, pp. 43-8.
    • (1993) Marketing Management , vol.2 , pp. 43-48
    • Smith, G.A.1    Ritter, D.2    Tuggle, W.P.3
  • 33
    • 2042428313 scopus 로고    scopus 로고
    • Eco grading for Scots
    • 13 June.
    • Stephens, S. (1997), “Eco grading for Scots”, Leisure Week,13 June.
    • (1997) Leisure Week
    • Stephens, S.1
  • 34
    • 84937260272 scopus 로고    scopus 로고
    • The big challenge facing small firms
    • 25 July
    • Thatcher, M. (1996), “The big challenge facing small firms”, People Management, 25 July, pp. 20-25.
    • (1996) People Management , pp. 20-25
    • Thatcher, M.1
  • 35
    • 0003032619 scopus 로고
    • A small business is not a little big business
    • July/August.
    • Welsh, J. and White, J. (1981), “A small business is not a little big business”, Harvard Business Review, July/August.
    • (1981) Harvard Business Review
    • Welsh, J.1    White, J.2
  • 36
    • 0001096825 scopus 로고
    • The art of benchmarking: using customer feedback to establish a performance gap
    • Zairi, M. (1992), “The art of benchmarking: using customer feedback to establish a performance gap”, Total Quality Management, Vol. 3 No. 2, pp. 177-88.
    • (1992) Total Quality Management , vol.3 , pp. 177-188
    • Zairi, M.1
  • 38
    • 0040421260 scopus 로고
    • Hotel classification and grading schemes, a paradigm of utilisation and user characteristics
    • Callan, R.J. (1995), “Hotel classification and grading schemes, a paradigm of utilisation and user characteristics”, International Journal of Hospitality Management, Vol. 14 No. 3-4, pp. 271-84.
    • (1995) International Journal of Hospitality Management , vol.14 , pp. 271-284
    • Callan, R.J.1
  • 39
    • 1642593371 scopus 로고    scopus 로고
    • Attributional analysis of customers’ hotel selection criteria by grading scheme categories
    • Nottingham, UK
    • Callan, R.J. (1996), “Attributional analysis of customers’ hotel selection criteria by grading scheme categories”, Proceedings of the Fifth CHME Conference, Nottingham, UK, pp. 116-43.
    • (1996) Proceedings of the Fifth CHME Conference , pp. 116-143
    • Callan, R.J.1
  • 40
    • 0002945017 scopus 로고
    • The five stages of small business growth
    • May-June
    • Churchill, N.C. and Lewis, V.L. (1983), “The five stages of small business growth”, Harvard Business Review, Vol. 61 No. 3, May-June, pp. 30-50.
    • (1983) Harvard Business Review , vol.61 , pp. 30-50
    • Churchill, N.C.1    Lewis, V.L.2
  • 41
    • 0004482122 scopus 로고
    • Profile accumulation: a quality assessment technique for hospitality SMEs
    • in Teare, R. and Armistead, C. (Eds), Cassell, London.
    • Johns, N. and Lee-Ross, D. (1995), “Profile accumulation: a quality assessment technique for hospitality SMEs”, in Teare, R. and Armistead, C. (Eds), Services Management: New Directions and Perspectives, Cassell, London.
    • (1995) Services Management: New Directions and Perspectives
    • Johns, N.1    Lee-Ross, D.2


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.