Customer relationship management and QM maturity: An examination of impacts in the health-care and non-health-care setting

International Journal of Health Care Quality Assurance

Volumn 16, Issue 5, 2003, Pages 234-247

  Fok, Wing M ^a   Li, Jing ^a   Hartman, Sandra J ^b   Fok, Lillian Y ^b  

^a LOYOLA UNIVERSITY   (United States)

^b UNIVERSITY OF NEW ORLEANS   (United States)

Author keywords

Customer relationship; Customer service management; Health services; Organizational culture; Organizational performance; Quality

Indexed keywords

EID: 35848962115     PISSN: 09526862     EISSN: None     Source Type: Journal    
DOI: 10.1108/09526860310486688     Document Type: Article

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