Linking quality improvement with patient satisfaction: A study of a health service centre

Marketing Intelligence and Planning

Volumn 25, Issue 7, 2007, Pages 732-745

  Tam, Jackie L M ^a  

^a HONG KONG POLYTECHNIC UNIVERSITY   (Hong Kong)

Author keywords

Customer service management; Health services; Hong Kong; Patients; Quality improvement

Indexed keywords

EID: 35548938592     PISSN: 02634503     EISSN: None     Source Type: Journal    
DOI: 10.1108/02634500710834197     Document Type: Article

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