메뉴 건너뛰기




Volumn 46, Issue 3, 2007, Pages 497-511

Integration of domain-specific IT processes and tools in IBM Service Management

Author keywords

[No Author keywords available]

Indexed keywords

COMPUTER AIDED SOFTWARE ENGINEERING; INFORMATION MANAGEMENT; INFORMATION SERVICES; SOFTWARE ARCHITECTURE;

EID: 34948892000     PISSN: 00188670     EISSN: None     Source Type: Journal    
DOI: 10.1147/sj.463.0497     Document Type: Article
Times cited : (4)

References (22)
  • 1
    • 0041467036 scopus 로고    scopus 로고
    • IT Infrastructure library ITIL, The Stationary Office, Office of Government Commerce, Norwich, UK
    • Service Support, IT Infrastructure library (ITIL), The Stationary Office, Office of Government Commerce, Norwich, UK (2000), http://www.itil.org.uk.
    • (2000) Service Support
  • 2
    • 0042468766 scopus 로고    scopus 로고
    • IT Infrastructure library ITIL, The Stationary Office, Office of Government Commerce, Norwich, UK
    • Service Delivery, IT Infrastructure library (ITIL), The Stationary Office, Office of Government Commerce, Norwich, UK (2001), http://www.itil.org.uk.
    • (2001) Service Delivery
  • 3
    • 34948819607 scopus 로고    scopus 로고
    • D. Lindquist, H. Madduri, C. J. Paul, and B. Rajaraman, IBM Service Management Architecture, IBM Systems Journal 46, No. 3, 423-440 (2007, this issue).
    • D. Lindquist, H. Madduri, C. J. Paul, and B. Rajaraman, "IBM Service Management Architecture," IBM Systems Journal 46, No. 3, 423-440 (2007, this issue).
  • 4
    • 34948866707 scopus 로고    scopus 로고
    • IBM Tivoli Unified Process
    • IBM Tivoli Unified Process, IBM' Corporation, http://www-306.ibm.com/ software/tivoli/governance/servicemanagement/itup/tool.html.
    • IBM' Corporation
  • 5
    • 34948818919 scopus 로고    scopus 로고
    • IT Infrastructure Library ITIL, The Stationary Office, Office of Government Commerce, Norwich, UK
    • ICT Infrastructure Management, IT Infrastructure Library (ITIL), The Stationary Office, Office of Government Commerce, Norwich, UK (2003).
    • (2003) ICT Infrastructure Management
  • 6
    • 34948849466 scopus 로고    scopus 로고
    • Information Technology - Service Management, International Organization for Standardization (ISO) and the International Electrotechnical Commission (IEC),
    • ISO/IEC 20000
    • ISO/IEC 20000: Information Technology - Service Management, International Organization for Standardization (ISO) and the International Electrotechnical Commission (IEC), 2005.
    • (2005)
  • 7
    • 84884846395 scopus 로고    scopus 로고
    • Enhanced Telecom Operations Map eTOM
    • Enhanced Telecom Operations Map (eTOM), TeleManagement Forum, http://www.tmforum.org/browse.aspx.
    • TeleManagement Forum
  • 8
    • 0027609277 scopus 로고
    • Six Sigma Quality Programs
    • June
    • Fred R. McFadden, "Six Sigma Quality Programs," Quality Progress 26, No. 6, 37-42 (June 1993).
    • (1993) Quality Progress , vol.26 , Issue.6 , pp. 37-42
    • McFadden, F.R.1
  • 9
    • 34948883394 scopus 로고    scopus 로고
    • M. Ernest and J. M. Nisavic, Adding Value to the IT Organization with the Component Business Model, IBM Systems Journal 46, No. 3, 387-403 (2007, this issue).
    • M. Ernest and J. M. Nisavic, "Adding Value to the IT Organization with the Component Business Model," IBM Systems Journal 46, No. 3, 387-403 (2007, this issue).
  • 10
    • 34948866707 scopus 로고    scopus 로고
    • IBM Tivoli Information Center
    • IBM Tivoli Information Center, IBM Corporation, http://publib.boulder.ibm.com/infocenter/tivihelp/v3r1/index.jsp.
    • IBM Corporation
  • 12
    • 34948845538 scopus 로고    scopus 로고
    • M. W. Johnson, A. Hately, B. A. Miller, and R. Orr, Evolving Standards for IT Service Management, IBM Systems Journal 46, No. 3, 583-597 (2007, this issue).
    • M. W. Johnson, A. Hately, B. A. Miller, and R. Orr, "Evolving Standards for IT Service Management," IBM Systems Journal 46, No. 3, 583-597 (2007, this issue).
  • 13
    • 34948866707 scopus 로고    scopus 로고
    • IBM IT Service Management
    • IBM IT Service Management, IBM Corporation, http://www-306.ibm.com/ software/tivoli/solutions/it-service-management/.
    • IBM Corporation
  • 14
    • 34948870285 scopus 로고    scopus 로고
    • C. J. Paul, The Process of Building a Process Manager: Architecture and Design Patterns, IBM Systems Journal 46, No. 3, 479-495 (2007, this issue).
    • C. J. Paul, "The Process of Building a Process Manager: Architecture and Design Patterns," IBM Systems Journal 46, No. 3, 479-495 (2007, this issue).
  • 16
    • 0037236308 scopus 로고    scopus 로고
    • The Dawning of the Autonomic Computing Era
    • A. G. Ganek and T. A. Corbi, "The Dawning of the Autonomic Computing Era," IBM Systems Journal 42, No. 1, pp. 5-18 (2003).
    • (2003) IBM Systems Journal , vol.42 , Issue.1 , pp. 5-18
    • Ganek, A.G.1    Corbi, T.A.2
  • 17
    • 34948903204 scopus 로고    scopus 로고
    • H. Madduri, et al., A Configuration Management Database Architecture in Support of IBM Service Management, IBM Systems Journal 46, No. 3, 441-457 (2007, this issue).
    • H. Madduri, et al., "A Configuration Management Database Architecture in Support of IBM Service Management," IBM Systems Journal 46, No. 3, 441-457 (2007, this issue).
  • 18
    • 34948866707 scopus 로고    scopus 로고
    • WebSphere Business Integration Software
    • WebSphere Business Integration Software, IBM Corporation, http://www.ibm.com/developerworks/websphere/zones/businessintegration/ newto/.
    • IBM Corporation


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.