-
1
-
-
33644679705
-
American Board of Medical Specialties and repositioning for excellence in lifelong learning: Maintenance of certification
-
Miller SH. American Board of Medical Specialties and repositioning for excellence in lifelong learning: Maintenance of certification. J Contin Educ Health Prof. 2005;25:151-156.
-
(2005)
J Contin Educ Health Prof
, vol.25
, pp. 151-156
-
-
Miller, S.H.1
-
4
-
-
33749050215
-
Information-seeking behaviors and reflective practice
-
Bennett NL, Casebeer LL, Zheng S, Kristofco R. Information-seeking behaviors and reflective practice. J Contin Educ Health Prof. 2006; 26(2): 120-127.
-
(2006)
J Contin Educ Health Prof
, vol.26
, Issue.2
, pp. 120-127
-
-
Bennett, N.L.1
Casebeer, L.L.2
Zheng, S.3
Kristofco, R.4
-
5
-
-
19444382925
-
Family physicians' information seeking behaviors: A survey comparison with other specialties
-
Bennett NL, Casebeer LL, Kristofco RE, Collins BC. Family physicians' information seeking behaviors: A survey comparison with other specialties. BMC Med Inform Decis Mak. 2005;5(1):9.
-
(2005)
BMC Med Inform Decis Mak
, vol.5
, Issue.1
, pp. 9
-
-
Bennett, N.L.1
Casebeer, L.L.2
Kristofco, R.E.3
Collins, B.C.4
-
6
-
-
12344261197
-
A new instrument for medical decision support and education: The Stanford Health Information Network for Education
-
Maui, HI: System Sciences, HICSS-32
-
Godin P, Hubbs R, Woods B, et al. A new instrument for medical decision support and education: The Stanford Health Information Network for Education. In Proceedings of the 32nd Annual Hawaii International Conference on System Sciences. Maui, HI: System Sciences, 1999; HICSS-32.
-
(1999)
Proceedings of the 32nd Annual Hawaii International Conference on System Sciences
-
-
Godin, P.1
Hubbs, R.2
Woods, B.3
-
8
-
-
34948826685
-
-
Accreditation Council for Continuing Medical Education, Accessed December 16, 2006
-
Accreditation Council for Continuing Medical Education, 2006. www. accme.org. Accessed December 16, 2006.
-
(2006)
-
-
-
10
-
-
34948829341
-
-
Assessing service quality for technology organizations in higher education, Accessed May 28, 2007
-
Higher Education TechQual+ . Assessing service quality for technology organizations in higher education. www.techqual.org. Accessed May 28, 2007.
-
Higher Education TechQual
-
-
-
11
-
-
33745634666
-
REFERQUAL: A pilot study of a new service quality assessment instrument in the GP exercise referral scheme setting
-
Cock D, Adams IC, Ibbeston AB, Baugh P. REFERQUAL: A pilot study of a new service quality assessment instrument in the GP exercise referral scheme setting. BMC Health Services Research. 2006;6: 61-66.
-
(2006)
BMC Health Services Research
, vol.6
, pp. 61-66
-
-
Cock, D.1
Adams, I.C.2
Ibbeston, A.B.3
Baugh, P.4
-
12
-
-
33745646577
-
Assessment of employees' perceptions of service quality and satisfaction with e-business
-
Lai JY. Assessment of employees' perceptions of service quality and satisfaction with e-business. Int J Hum-Comput Stud. 2006;64: 926-938.
-
(2006)
Int J Hum-Comput Stud
, vol.64
, pp. 926-938
-
-
Lai, J.Y.1
-
13
-
-
0026582543
-
Adapting the SERVQUAL scale to hospital services: An empirical investigation
-
Babakus E, Mangold G. Adapting the SERVQUAL scale to hospital services: An empirical investigation. Health Service Research. 1991; 26:767-786.
-
(1991)
Health Service Research
, vol.26
, pp. 767-786
-
-
Babakus, E.1
Mangold, G.2
-
15
-
-
0035535973
-
Users' perceptions of library service quality: A LibQUAL+™ qualitative study
-
Cook C, Heath F. Users' perceptions of library service quality: A LibQUAL+™ qualitative study. Library Trends. 2001;49(4):548-584.
-
(2001)
Library Trends
, vol.49
, Issue.4
, pp. 548-584
-
-
Cook, C.1
Heath, F.2
-
16
-
-
84998186749
-
LibQUAL+™ services quality assessment in research libraries
-
Cook C, Heath F, Thompson B, Thompson RL. LibQUAL+™ services quality assessment in research libraries. IFLA Journal. 2001;27(4): 264-268.
-
(2001)
IFLA Journal
, vol.27
, Issue.4
, pp. 264-268
-
-
Cook, C.1
Heath, F.2
Thompson, B.3
Thompson, R.L.4
-
17
-
-
13644254956
-
Scaling users' perceptions of library service quality using item response theory: A LibQUAL+™ study
-
Wei YH, Thompson B, Cook CC. Scaling users' perceptions of library service quality using item response theory: A LibQUAL+™ study. Libraries and the Academy. 2005;5(1):93-104.
-
(2005)
Libraries and the Academy
, vol.5
, Issue.1
, pp. 93-104
-
-
Wei, Y.H.1
Thompson, B.2
Cook, C.C.3
-
19
-
-
0002757343
-
Measurement and evaluation of satisfaction processes in retail settings
-
Oliver RL. Measurement and evaluation of satisfaction processes in retail settings. J Retail. 1981;57:25-48.
-
(1981)
J Retail
, vol.57
, pp. 25-48
-
-
Oliver, R.L.1
-
20
-
-
0033459627
-
Rediscovering satisfaction
-
Fournier S, Mick DG. Rediscovering satisfaction. J Market. 1999; 63(4):5-22.
-
(1999)
J Market
, vol.63
, Issue.4
, pp. 5-22
-
-
Fournier, S.1
Mick, D.G.2
-
21
-
-
0000977997
-
Alternative scales for measuring service quality: A comparative assessment based on psychometric and diagnostic criteria
-
Parasuraman A, Berry LL, Zeithaml VA. Alternative scales for measuring service quality: A comparative assessment based on psychometric and diagnostic criteria. J Market. 1994;70:201-230.
-
(1994)
J Market
, vol.70
, pp. 201-230
-
-
Parasuraman, A.1
Berry, L.L.2
Zeithaml, V.A.3
-
22
-
-
34948888463
-
-
Parasuraman A, Zeithaml VA. Berry LL. SERVQUAL: A multipleitem scale for measuring consumer perceptions of service quality. J Retail. 1988;64(1): 12-40.
-
Parasuraman A, Zeithaml VA. Berry LL. SERVQUAL: A multipleitem scale for measuring consumer perceptions of service quality. J Retail. 1988;64(1): 12-40.
-
-
-
-
23
-
-
0000418556
-
Expectations and norms in models of consumer satisfactions
-
Woodruff RB, Cadotted ER, Jenkins RL. Expectations and norms in models of consumer satisfactions. J Market Res. 1987;24:305-314.
-
(1987)
J Market Res
, vol.24
, pp. 305-314
-
-
Woodruff, R.B.1
Cadotted, E.R.2
Jenkins, R.L.3
-
24
-
-
0000375425
-
An investigation into the determinants of customer satisfaction
-
Churchill GA, Surprenant C. An investigation into the determinants of customer satisfaction. J Market Res. 1982;19:491-504.
-
(1982)
J Market Res
, vol.19
, pp. 491-504
-
-
Churchill, G.A.1
Surprenant, C.2
-
25
-
-
34948890257
-
Tracking the evolution of the services marketing literature
-
Fisk RP, Brown SW, Bitner MJ. Tracking the evolution of the services marketing literature. J Market Res. 1993;60:61-103.
-
(1993)
J Market Res
, vol.60
, pp. 61-103
-
-
Fisk, R.P.1
Brown, S.W.2
Bitner, M.J.3
-
27
-
-
0009991499
-
The history and future of service quality assessment
-
Grapentine T. The history and future of service quality assessment. Market Res. 1998;10:4-20.
-
(1998)
Market Res
, vol.10
, pp. 4-20
-
-
Grapentine, T.1
-
28
-
-
0002596497
-
Consumer perceptions of service quality: An assessment of the SERVQUAL dimensions
-
Carman JM. Consumer perceptions of service quality: An assessment of the SERVQUAL dimensions. J Retail. 1990;66(1):33-55.
-
(1990)
J Retail
, vol.66
, Issue.1
, pp. 33-55
-
-
Carman, J.M.1
-
29
-
-
58149206846
-
More on improving service quality measurement
-
Parasuraman A, Berry LL, Zeithaml VA. More on improving service quality measurement. J Retail. 1993;69:1:140-147.
-
(1993)
J Retail
, vol.69
, Issue.1
, pp. 140-147
-
-
Parasuraman, A.1
Berry, L.L.2
Zeithaml, V.A.3
-
30
-
-
0025974399
-
In search of service quality measures: Some questions regarding psychometric properties
-
Shewchuk RM, O'Connor SJ, White JB. In search of service quality measures: Some questions regarding psychometric properties. Health Serv Manage Research. 1991;4(1):65-75.
-
(1991)
Health Serv Manage Research
, vol.4
, Issue.1
, pp. 65-75
-
-
Shewchuk, R.M.1
O'Connor, S.J.2
White, J.B.3
-
31
-
-
0034097178
-
Perceptual gaps in under-standing patient expectations for health care service quality
-
O'Connor SJ, Trinh HQ, Shewchuk RM. Perceptual gaps in under-standing patient expectations for health care service quality. Health Serv Manage Rev. 2000;25(2):7-23.
-
(2000)
Health Serv Manage Rev
, vol.25
, Issue.2
, pp. 7-23
-
-
O'Connor, S.J.1
Trinh, H.Q.2
Shewchuk, R.M.3
-
33
-
-
33644694631
-
Attributes of an ideal continuing medical education institution identified through nominal group technique
-
Kristofco R, Shewchuk R, Casebeer L, Bellande B, Bennett N: Attributes of an ideal continuing medical education institution identified through nominal group technique. J Contin Educ Health Prof. 2005;25(3): 221-228.
-
(2005)
J Contin Educ Health Prof
, vol.25
, Issue.3
, pp. 221-228
-
-
Kristofco, R.1
Shewchuk, R.2
Casebeer, L.3
Bellande, B.4
Bennett, N.5
-
34
-
-
34948852962
-
-
Collier D, Brady HE, eds. Rethinking Social Inquiry: Diverse Tools, Shared Standards. Oxford, England: Rowman, Littlefield Publishers; 2004.
-
Collier D, Brady HE, eds. Rethinking Social Inquiry: Diverse Tools, Shared Standards. Oxford, England: Rowman, Littlefield Publishers; 2004.
-
-
-
-
35
-
-
0013204851
-
Is the bandwagon headed to the methodological promised land? Evaluating the validity of cognitive interviewing techniques
-
Sirken MG, Herrmann D, Schechter D, Schwarz N, Tanur J, Tourangeau R, eds, New York, NY: John Wiley;
-
Willis GB, DeMaio T, Harris-Kojetin B. Is the bandwagon headed to the methodological promised land? Evaluating the validity of cognitive interviewing techniques. In: Sirken MG, Herrmann D, Schechter D, Schwarz N, Tanur J, Tourangeau R, eds. Cognition in Survey Research. New York, NY: John Wiley; 1999:133-154.
-
(1999)
Cognition in Survey Research
, pp. 133-154
-
-
Willis, G.B.1
DeMaio, T.2
Harris-Kojetin, B.3
-
36
-
-
29144452301
-
-
Thousand Oaks, Calif: Sage Publications;
-
Willis, GB. Cognitive Interviewing. Thousand Oaks, Calif: Sage Publications; 2005.
-
(2005)
Cognitive Interviewing
-
-
Willis, G.B.1
-
37
-
-
2942624329
-
Methods for testing and evaluating survey questions
-
Presser, S., Couper MP, Lessler JT, et al. Methods for testing and evaluating survey questions. Public Opin Q. 2004;68:109-130
-
(2004)
Public Opin Q
, vol.68
, pp. 109-130
-
-
Presser, S.1
Couper, M.P.2
Lessler, J.T.3
-
39
-
-
0001780388
-
Importance-performance analysis
-
January
-
Martilla JA, James JC. Importance-performance analysis. J Market. January 1977:77-79.
-
(1977)
J Market
, pp. 77-79
-
-
Martilla, J.A.1
James, J.C.2
|