Service quality and ERP implementation: A conceptual and empirical study of semiconductor-related industries in Taiwan

Computers in Industry

Volumn 58, Issue 8-9, 2007, Pages 844-854

  Yeh, Tsu Ming ^a   Yang, Ching Chow ^b   Lin, Wen Tsann ^c  

^a DIWAN COLLEGE OF MANAGEMENT   (Taiwan)

^b CHUNG YUAN CHRISTIAN UNIVERSITY   (Taiwan)

^c NATIONAL CHIN YI UNIVERSITY OF TECHNOLOGY   (Taiwan)

Author keywords

Enterprise resource planning (ERP); ERP implementation; Semiconductor industry; Service quality gaps

Indexed keywords

CUSTOMER SATISFACTION; INDUSTRIAL APPLICATIONS; MATHEMATICAL MODELS; QUALITY CONTROL; SEMICONDUCTOR DEVICE MANUFACTURE; TAIWAN;

ERP IMPLEMENTATION; SEMICONDUCTOR INDUSTRY; SERVICE QUALITY GAPS;

ENTERPRISE RESOURCE PLANNING;

EID: 34748890621     PISSN: 01663615     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.compind.2007.03.002     Document Type: Article

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