E-quality in an integrated enterprise

The TQM Magazine

Volumn 15, Issue 3, 2003, Pages 127-136

  Madu, Christian N ^a   Madu, Assumpta A ^b  

^a PACE UNIVERSITY   (United States)

^b ALBERT EINSTEIN COLLEGE OF MEDICINE   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

CUSTOMER SATISFACTION; DATABASE SYSTEMS; EFFICIENCY; ENTERPRISE RESOURCE PLANNING; INFORMATION MANAGEMENT; PRODUCTIVITY;

CUSTOMER RELATIONSHIP MANAGEMENT; INTEGRATED ENTERPRISE; SUPPLY CHAIN MANAGEMENT;

ELECTRONIC COMMERCE;

EID: 0038441632     PISSN: 0954478X     EISSN: None     Source Type: Journal    
DOI: 10.1108/09544780310469235     Document Type: Article

References (10)

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2. Bancroft, N.H. (1996), Implementation of SAP R/3 – How to Introduce a Large System into a Large Organization, Manning Publication, Greenwich, CT.
3. Carbone, J. (1997), “B2B on the Internet”, The New York Times, April 28.
4. (The) Economist (2001), “B2B exchanges, time to rebuild”, May 19.
5. ERP Background, (2001), available at: www.erp.computerjobs.com/site_content.asp?content_typeid=3 (accessed May 25, 2001).
6. Introduction to ERP (2001), available at: www.cis.ksu.edu/ arul/mgmt/Page 1.html (accessed May 25, 2001).
7. Madu, C.N. (Ed.) (1998), “Introduction to quality”, Handbook of Total Quality Management, Kluwer Publishers, Boston, MA.
8. Madu, C.N. and Madu, A.N. (2002), “Dimensions of e-quality”, International Journal of Quality & Reliability Management, Vol. 19 No. 3, pp. 246-58.
9. Madu, C.N., Kuei, C.-H. and Lin, C.-H. (1995), “A comparative analysis of quality practices in manufacturing firms in the US and Taiwan”, Decision Sciences, Vol. 26 No. 5, September/October, pp. 621-35.
10. Shankarnarayanan, S. (2001), “ERP Systems – using IT to gain a competitive advantage”, available at: www.expressindia.com/newads/bsl/advant.htm (accessed May 25, 2001).