메뉴 건너뛰기




Volumn 12, Issue 1, 2000, Pages 54-60

A structural analysis of hotel sector loyalty programmes

Author keywords

Customer loyalty; Hotels; Information management; Market segmentation

Indexed keywords


EID: 84986043548     PISSN: 09596119     EISSN: None     Source Type: Journal    
DOI: 10.1108/09596110010305145     Document Type: Article
Times cited : (51)

References (18)
  • 1
    • 84947048660 scopus 로고
    • Close to the customer: but is it really a relationship?
    • Barnes, J.G. (1994), “Close to the customer: but is it really a relationship?”, Journal of Marketing Management, Vol. 10 No. 7, pp. 561-70
    • (1994) Journal of Marketing Management , vol.10 , Issue.7 , pp. 561-570
    • Barnes, J.G.1
  • 2
    • 84884654409 scopus 로고    scopus 로고
    • Grocery profit margins in decline
    • 8 January
    • Buckley, N. (1996), “Grocery profit margins in decline”, The Financial Times, 8 January, p. 5
    • (1996) The Financial Times , pp. 5
    • Buckley, N.1
  • 3
    • 0000180630 scopus 로고    scopus 로고
    • “Relationship marketing in consumer markets’’
    • Christy, R., Oliver, G. and Penn, J. (1996), “Relationship marketing in consumer markets’’, Journal of Marketing Management, Vol. 12, pp. 175-87
    • (1996) Journal of Marketing Management , vol.12 , pp. 175-187
    • Christy, R.1    Oliver, G.2    Penn, J.3
  • 4
    • 77951516228 scopus 로고
    • Customer loyalty: toward an integrated conceptual framework
    • Dick, A.S. and Basu, K. (1994), “Customer loyalty: toward an integrated conceptual framework”, Journal of the Academy of Marketing Science, Vol. 22 No. 2, pp. 99-113.
    • (1994) Journal of the Academy of Marketing Science , vol.22 , Issue.2 , pp. 99-113
    • Dick, A.S.1    Basu, K.2
  • 5
    • 84965428270 scopus 로고
    • The frequent flyer mess – a comparison of programmes in the USA and Europe
    • Gilbert, D.C. and Karabeyekian, V. (1995), “The frequent flyer mess – a comparison of programmes in the USA and Europe”, Journal of Vacation Marketing, Vol. 1 No. 3, pp. 248-56
    • (1995) Journal of Vacation Marketing , vol.1 , Issue.3 , pp. 248-256
    • Gilbert, D.C.1    Karabeyekian, V.2
  • 6
    • 20144377771 scopus 로고
    • A practical approach to maximising customer retention in the credit card industry
    • Hamilton, R. and Howcroft, B. (1995), “A practical approach to maximising customer retention in the credit card industry”, Journal of Marketing Management, Vol. 11, pp. 151-65
    • (1995) Journal of Marketing Management , vol.11 , pp. 151-165
    • Hamilton, R.1    Howcroft, B.2
  • 7
    • 84986177657 scopus 로고    scopus 로고
    • It wouldn't stop me going somewhere else; supermarket customers and their loyalty cards
    • July
    • Hartley, M. (1997), “It wouldn't stop me going somewhere else; supermarket customers and their loyalty cards”, in Proceeding of 31st Annual Academy of Marketing Conference, July, pp. 1345-48.
    • (1997) in Proceeding of 31st Annual Academy of Marketing Conference , pp. 1345-1348
    • Hartley, M.1
  • 9
    • 84986008403 scopus 로고
    • Classifying services to gain strategic marketing insight
    • Summer
    • Lovelock, C.H. (1983), “Classifying services to gain strategic marketing insight”, Journal of Marketing, Vol 47, Summer, pp. 9-20
    • (1983) Journal of Marketing , vol.47 , pp. 9-20
    • Lovelock, C.H.1
  • 10
    • 84898928275 scopus 로고
    • Tourism in a global context: the case of frequent traveller programmes
    • Winter
    • Mowlana, H. and Smith, G. (1993), “Tourism in a global context: the case of frequent traveller programmes”, Journal of Travel Research, Winter, pp. 7-20
    • (1993) Journal of Travel Research , pp. 7-20
    • Mowlana, H.1    Smith, G.2
  • 13
    • 0041540459 scopus 로고    scopus 로고
    • Integrating brand development and relationship marketing
    • Palmer, A.J. (1996), “Integrating brand development and relationship marketing”, Journal of Retailing and Consumer Services, Vol. 3 No. 3, pp. 1-7.
    • (1996) Journal of Retailing and Consumer Services , vol.3 , Issue.3 , pp. 1-7
    • Palmer, A.J.1
  • 15
    • 84879537326 scopus 로고
    • The loyalty scheme panacea
    • September
    • Ranby, D. (1995), “The loyalty scheme panacea”, Insights, September, pp. 49-52.
    • (1995) Insights , pp. 49-52
    • Ranby, D.1
  • 17
    • 84986026180 scopus 로고    scopus 로고
    • New development in database marketing in the USA
    • Marketing without Borders, Manchester.
    • Wang, P. (1997), “New development in database marketing in the USA”, in Academy of Marketing: Proceedings of Annual Conference, Marketing without Borders, Manchester.
    • (1997) in Academy of Marketing: Proceedings of Annual Conference
    • Wang, P.1
  • 18
    • 84986124355 scopus 로고
    • The changing role of marketing in the corporation
    • October
    • Webster, F.E. (1992), “The changing role of marketing in the corporation”, Journal of Marketing, Vol. 56, October, pp. 1-17.
    • (1992) Journal of Marketing , vol.56 , pp. 1-17
    • Webster, F.E.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.