Expert recommender: Designing for a network organization

Computer Supported Cooperative Work

Volumn 16, Issue 4-5, 2007, Pages 431-465

  Reichling, Tim ^a   Veith, Michael ^a   Wulf, Volker ^a,b  

^a UNIVERSITY OF SIEGEN   (Germany)

^b FRAUNHOFER INSTITUTE FOR APPLIED INFORMATION TECHNOLOGY FIT   (Germany)

Author keywords

Case study; Expert recommender system; Expertise sharing

Indexed keywords

COMPUTER AIDED SOFTWARE ENGINEERING; INFORMATION RETRIEVAL SYSTEMS; KNOWLEDGE ACQUISITION; KNOWLEDGE MANAGEMENT; SOFTWARE ARCHITECTURE;

EXPERT RECOMMENDER SYSTEMS; EXPERTISE SHARING; INFORMAL COMMUNITIES;

EXPERT SYSTEMS;

EID: 34548801936     PISSN: 09259724     EISSN: 15737551     Source Type: Journal    
DOI: 10.1007/s10606-007-9055-2     Document Type: Conference Paper

References (56)

1. Ackerman, M.S. (1998): Augmenting Organizational Memory: A Field Study of Answer Garden. ACM Transactions on Information Systems (TOIS), vol. 16, no. 3, pp. 203-224.
2. Ackerman, M.S. and C. Halverson (2004): Sharing Expertise: The Next Step for Knowledge Management. In M.H. Huysman and V. Wulf (eds): Social Capital and Information Technology., Cambridge: MIT Press, pp. 273-299.
3. Ackerman, M.S. and T.W. Malone (1990): Answer Garden: A tool for growing Organizational Memory Proceedings of the ACM Conference on Office Information Systems, pp. 31-39.
4. Ackerman, M.S., V. Pipek and V. Wulf (eds) (2003a): Beyond Knowledge Management: Sharing Expertise. MIT Press: Cambridge, MA.
5. Ackerman, M.S., A. Swenson, S. Cotterill and C. DeMaagd (2003b): I-DIAG: From Community Discussion to Knowledge Distillation. In M. Huysman, E. Wenger and V. Wulf (eds): Communities and Technologies, Dordrecht: Kluwer, pp. 307-326.
6. Alonso, G., F. Casati, H. Kuno and V. Machiraju (2003): Web Services - Concepts, Architectures and Applications. Springer: Berlin.
7. Apache POI (2005): http://jakarta.apache.org/poi/, seen Nov. 2005.
8. Becks, A., T. Reichling and V. Wulf (2004): Expertise Finding: Approaches to Foster Social Capital. In M. Huysman and V. Wulf (eds.): Social Capital and Information Technology, Cambridge: MIT Press, pp. 333-354.
9. Belotti, V. and A. Sellen (1993): Design for Privacy in Ubiquitous Computing Environments. In G. de Michelis, C. Simone and K. Schmidt (eds): Proceedings of the Third Conference on Computer-Supported Cooperative Work - ECSCW '93., Dordrecht, The Netherlands: Kluwer, pp. 77-92.
10. Bergmann, J.R. (2003): Ethnomethodologie. In U. Flick, E. von Kardorff and I. Steinke (eds): Qualitative Forschung: Ein Handbuch, Hamburg: Rowohlt Taschenbuch Verlag, pp. 118-135.
11. Berry, M.W., S.T. Dumais and G.W. O'Brien (1995): Using Linear Algebra for Intelligent Information Retrieval. SIAM Review, vol. 37, no. 4, pp. 573-595.
12. Chapman, R. (2004): Pearls of Wisdom: Social Capital Building in Informal Learning Environments. In M.H. Huysman and V. Wulf (eds): Social Capital and Information Technology, Cambridge, MA: MIT Press, pp. 310-333.
13. Cohen, D. and L. Prusak (2001): In Good Company: How Social Capital makes Organizations Work. Harvard Business School Press: Boston.
14. Deerwester, S., S. Dumais, G. Furnas, T. Landauer and R. Harshman (1990): Indexing by Latent Semantic Analysis. Journal of the American Society of Information Science, vol. 41, no. 6, pp. 391-407.
15. Ehrlich, K. (2003): Locating Expertise: Design Issues for an Expertise Locator System. In M. Ackerman, V. Pipek and V. Wulf (eds): Sharing Expertise - Beyond Knowledge Management, Cambridge: MIT Press, pp. 137-158.
16. Flick, U. (2002): Qualitative Sozialforschung : Eine Einführung. Rowohlt Taschenbuch Verlag: Hamburg.
17. Foner, L.N. (1997): Yenta: A Multi-Agent, Referral-Based Matchmaking System. In Proceedings of the first international conference on Autonomous agents, New York, ACM Press, pp. 301-307.
18. Groth, K. and J. Bowers (2001): On Finding things out: Situated organizational knowledge in CSCW. In Proceedings of the 7th ECSCW, Dordrecht, Kluwer, pp. 279-298.
19. Harper, R., D. Randall and M. Rouncefield (2000): Organizational change and Retail Finance: An Ethnographic Approach. Routledge: London.
20. Heyer, G., U. Quasthoff and C. Wolff (2002): Möglichkeiten und Verfahren zur automatischen Gewinnung von Fachbegriffen aus Texten. http://wortschatz.informatik.uni-leipzig.de/asv/publikationen/ HeyFachbegriffe100902.pdf, seen 20 Nov. 2004.
21. Hinds, P.J. and J. Pfeffer (2003): Why Organizations Don't "Know What They Know". In M. Ackerman, V. Pipek and V. Wulf (eds): Sharing Expertise - Beyond Knowledge Management, Cambridge: MIT Press, pp. 3-26.
22. Huysman, M. and D. de Wit (2004): Practise of Managing Knowledge Sharing: Towards a Second Wave of Knowledge Management. In: Knowledge and Process Management, vol. 11, no. 2, pp. 81-92.
23. Huysman, M. and V. Wulf (2004): Social Capital and Information Technology. MIT Press: Cambridge, MA.
24. Kautz, H.A., B. Selman and M. Shak (1997a): Referral Web: Combining Social Networks and Collaborative filtering. In Communication of the ACM, vol. 40 no. 3, pp. 63-65.
25. Kautz, H.A., B. Selman and M. Shak (1997b) The Hidden Web. AI Magazine, vol. 18, no. 2, pp. 27-36.
26. Lindgren, R., O. Henfriedsson and U. Schultze (2004): Design Principles for Competence Management Systems: A Synthesis of an Action Research Study. In: MIS Quaterly, vol. 28, pp. 427-435.
27. Maybury, M., R. D'Amore and D. House (2002): Automated Discovery and Mapping of Expertise. In M. Ackerman, V. Pipek and V. Wulf (eds): Expertise Sharing: Beyond Knowledge Management, Cambridge, MA: MIT Press, pp. 359-382.
28. McArthur, R. and P. Bruza (2003): Discovery of Implicit And Explicit Connections Between People Using Email Utterance. In: ECSCW 2003 - Proceedings of the Eighth Conference on Computer Supported Cooperative Work, Helsinki, Finland, pp. 21-40.
29. McDonald, D.W. (2000): Supporting Nuance in Groupware Design: Moving from Naturalistic Expertise Location to Expertise Recommendation, PhD thesis, University of California, Irvine.
30. McDonald, D.W. (2003): Recommending Collaboration with Social Networks: A Comparative Evaluation. In: Proceedings of the 2003 ACM Conference on Human Factors in Computer Systems, Ft. Lauderdale, pp. 593-600.
31. McLean, A., K. Carter, L. Lövstrand and T. Moran (1990): User-Tailorable Systems: Pressing the Issue with Buttons. In Proceedings of the Conference on Computer Human Interaction (CHI '90), April 1-5, 1990, Seattle, Washington, New York: ACM-Press, pp. 175-182.
32. Normark and Randall (2005): Local Expertise at an Emergency Call Centre. In Proceedings of the Ninth European Conference on Computer Supported Cooperative Work, Dordrecht, The Netherlands, Springer, pp. 347-366.
33. Orlikowski, W.J. (1996): Evolving with Notes: Organizational Change Around Groupware Technology. In C. Ciborra (ed): Groupware and Teamwork, Chichester: Wiley, pp. 23-60.
34. PDFBox (2005): http://www.pdfbox.org/, seen Dec. 2005.
35. Pipek, V. and M. Won (2000): Wissenslandschaften und Kommunikation, Position Paper for the Workshop on 'Communication and Cooperation in Knowledge Communities' German Conference on Computer-Supported Cooperative Work (DCSCW), München.
36. Pipek, V. and M. Won (2002): Communication-oriented Computer Support for Knowledge Management. Informatik/Informatique - Magazine of the Swiss Informatics Societies (1), pp. 39-43.
37. Pipek, V. and V. Wulf (1999): A Groupware's Life. In Proceedings of the Sixth European Conference on Computer Supported Cooperative Work, ECSCW'99, The Netherlands: Kluwer, pp. 199-218.
38. Pipek, V. and V. Wulf (2003): Pruning the Answer Garden: Knowledge Sharing in Maintenance Engineering. In Proceedings of the Eighth European Conference on Computer Supported Cooperative Work (ECSCW 2003), Helsinki, Finland, 14-18 September, The Netherlands: Kluwer, pp. 1-20.
39. Pipek, V., J. Hinrichs and V. Wulf (2003): Sharing Expertise: Challenges for Technical Support. In M. Ackerman, V. Pipek and V. Wulf (eds): Sharing Expertise - Beyond Knowledge Management, Cambridge: MIT Press, pp. 111-136.
40. Pohs, W., G. Pinder, C. Dougherty and M. White (2001): The Lotus Knowledge Discovery System: Tools and Experiences. In: IBM Systems Journal, vol. 40, no. 4, pp. 956-966.
41. Randall, D. and R. Bentley (1994): Tutorial on 'Ethnography and collaborative systems development II: practical application in a commercial context', CSCW '94, Chapel Hill: North Carolina, Sept. 1994.
42. Reichling, T. and M. Veith (2005): Expertise Sharing in a Heterogeneous Organizational Environment. In Proceedings of the Ninth European Conference on Computer Supported Cooperative Work, Dordrecht, Netherlands: Springer, pp. 325-345.
43. Reichling, T., K. Schubert and V. Wulf (2005): Matching Human Actors Based on Their Texts: Design and Evaluation of an Instance of the ExpertFinding Framework. In Proceedings of GROUP 2005, New York: ACM Press.
44. Rohde, M. (2006): Integrated Organization and Technology Development (OTD) - A Process Model for Action Research, PhD thesis, Department of Communication, Journalism and Computer Science, Roskilde University, Roskilde.
45. Salton, G. and M.J. McGill (1983): Introduction to Modern Information Retrieval. McGraw-Hill: New York.
46. Schirmer, A.L. (2003): Privacy and Knowledge Management: Challenges in the Design of the Lotus Discovery Server. In: IBM Systems Journal, vol. 42, no. 3, pp. 519-531.
47. Schmidt, C. (2003): Analyse von Leitfadeninterviews. In U. Flick, E. von Kardorff and I. Steinke (eds): Qualitative Forschung: Ein Handbuch, Hamburg: Rowohlt Taschenbuch Verlag, pp. 447-456.
48. Shum, SB (1997): Negotiating the Construction and Reconstruction of Organisational Memories Journal of Universal Computer Science (Special Issue on IT for Knowledge Management), vol. 3, no. 8, pp. 899-928.
49. Stahl, G. and T. Herrmann (1999): Intertwining Perspectives and Negotiation, In Int. Conference on Supporting Group Work (GROUP '99), New York: ACM Press, pp. 316-325.
50. Streeter, L.A. and K.E. Lochbaum (1988): Who Knows: A System Based on Automatic Representation of Semantic Structure, in RIAO '88, Cambridge, MA, pp. 380-388.
51. Tyler, J.R., D.M. Wilkinson and B.A. Huberman (2003): Email as Spectroscopy: Automated Discovery of Community Structure Within Organizations. In M. Huysman, E. Wenger and V. Wulf (eds): Communities and Technologies 2003, Dordrecht: Kluwer, pp. 81-96.
52. Vignollet, L., M. Plu, J.C. Marty and L. Agosto (2005): Regulation Mechanisms in an Open Social Media Using a Contact Recommender System, In Proceedings of Communities and Technologies (C&T 2005), Dordrecht: Springer, pp. 419-436.
53. Vivacque, A. and H. Lieberman (2000): Agents to Assist in Finding Help, In Proceedings in the Conference on Human Computer Interaction (CHI 2000), New York, ACM Press, pp. 65-72.
54. Winograd, T. (1987-1988): A Language/Action Perspective on the Design of Cooperative Work. In Human-Computer Interaction, vol. 3, no. 1, pp. 3-30.
55. Won, M. and V. Pipek (2003): Sharing Knowledge on Knowledge - The eXact Peripheral Expertise Awareness System. Journal of Universal Computer Science, vol. 9/12, pp. 1388-1397.
56. Wulf, V. and M. Rohde (1995): Towards an Integrated Organization and Technology Development. In Proceedings of the Conference on Designing Interactive Systems: Processes, Practices, Methods, and Techniques, New York: ACM Press, pp. 55-64.