Local expertise at an emergency call centre

ECSCW 2005 - Proceedings of the 9th European Conference on Computer-Supported Cooperative Work

Volumn , Issue , 2005, Pages 347-366

  Normark, Maria ^a   Randall, Dave ^b  

^a ROYAL INSTITUTE OF TECHNOLOGY   (Sweden)

^b MANCHESTER METROPOLITAN UNIVERSITY   (United Kingdom)

Author keywords

[No Author keywords available]

Indexed keywords

INTERACTIVE COMPUTER SYSTEMS; KNOWLEDGE MANAGEMENT;

EMERGENCY CALLS; KNOWLEDGE WORK; KNOWLEDGE WORKERS; KNOWLEDGE-SHARING; LOCAL KNOWLEDGE; NUMBER OF PEOPLES; SOCIAL PROPERTIES;

HUMAN RESOURCE MANAGEMENT;

EID: 84860372765     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: 10.1007/1-4020-4023-7_18     Document Type: Conference Paper

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