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Volumn 37, Issue 9-10, 2007, Pages 790-800

Observed physical working conditions in a sample of call centres in Sweden and their relations to directives, recommendations and operators' comfort and symptoms

Author keywords

Comfort; Computer work; Ergonomics; Indoor climate; Measurements; Office; Physical environment; Recommendations; Sound; Vision ergonomics

Indexed keywords

COMPUTER WORKSTATIONS; HEALTH CARE; LIVING SYSTEMS STUDIES; STATISTICAL METHODS; VISION;

EID: 34548263088     PISSN: 01698141     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.ergon.2007.06.006     Document Type: Article
Times cited : (28)

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* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.