Reliability of a questionnaire and an ergonomic checklist for assessing working conditions and health at call centres

International Journal of Occupational Safety and Ergonomics

Volumn 12, Issue 1, 2006, Pages 53-68

  Norman, Kerstin ^a   Alm, Håkan ^b   Tornqvist, Ewa Wigaeus ^c   Toomingas, Allan ^c  

^a NATIONAL INSTITUTE FOR WORKING LIFE   (Sweden)

^b LULEÅ UNIVERSITY OF TECHNOLOGY   (Sweden)

^c KAROLINSKA INSTITUTE   (Sweden)

Author keywords

Call centre; Computer work; Ergonomic checklist; Inter observer test; Questionnaire; Test retest reliability

Indexed keywords

ARTICLE; BIOENGINEERING; CROSS-SECTIONAL STUDY; FEMALE; HUMAN; MALE; OCCUPATIONAL HEALTH; QUESTIONNAIRE; SWEDEN; TELEPHONE; VALIDATION STUDY;

CROSS-SECTIONAL STUDIES; FEMALE; HOTLINES; HUMAN ENGINEERING; HUMANS; MALE; OCCUPATIONAL HEALTH; QUESTIONNAIRES; SWEDEN;

EID: 33646379124     PISSN: 10803548     EISSN: None     Source Type: Journal    
DOI: 10.1080/10803548.2006.11076671     Document Type: Article

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