Characterising user capabilities to support inclusive design evaluation

Universal Access in the Information Society

Volumn 6, Issue 2, 2007, Pages 119-135

  Persad, Umesh ^a   Langdon, Patrick ^a   Clarkson, John ^a  

^a UNIVERSITY OF CAMBRIDGE   (United Kingdom)

Author keywords

Ability model; Design evaluation; Inclusive design; Product design

Indexed keywords

CONCEPTUAL DESIGN; CUSTOMER SATISFACTION; ESTIMATION;

ABILITY MODEL; DESIGN EVALUATION; INCLUSIVE DESIGN;

PRODUCT DESIGN;

EID: 34548149980     PISSN: 16155289     EISSN: 16155297     Source Type: Journal    
DOI: 10.1007/s10209-007-0083-y     Document Type: Article

References (63)

1. Langdon, P.M., Adams, R., Clarkson, P.J.: Universal access to assistive technology through 'client-centred' cognitive assessment, in Lecture Notes in Computer Science, Universal access, theoretical perspectives, practice and experience, v2615/2003, pp. 153-164. Springer, Heidelberg (2002)
2. Baddeley, A.D.:AThe episodic buffer: a new component of working memory? Trends Cogn. Sci. 4, 417-423 (2000)
3. Bridger, R.S.: Introduction to ergonomics, 2nd edn. Taylor & Francis, London (2003)
4. Brinck, T.: ReRurn on goodwill: return on investment for accessibility. In: Bias, R.G., Mayhew, D.J. (eds.) Cost-Justifying Usability: An Update for the Internet Age, 2nd edn. Morgan Kaufmann Publishers, San Francisco (2005)
5. Byrne, M.D.: Cognitive Architecture. In: Jacko, J.A., Sears, A. (eds) The Human-Computer Interaction Handbook: Fundamentals, Evolving Technologies and Emerging Applications, pp. 97-117. LEA, New Jersey (2003)
6. Cañas, J.J., Antolí, A., Quesada J.F.: The role of working memory on measuring mental models of physical systems. Psicologica 22, 25-42 (2001)
7. Card, S.K., Moran, T.P., Newell, A.: The Psychology of Human-Computer Interaction. Lawrence Erlbaum Associates Inc, Mahwah (1983)
8. Cardoso, C.: Design for Inclusivity: Assessing the Accessibility of Everyday Products. PhD thesis, University of Cambridge (2005)
9. Carlsson, G., Iwarsson, S., Sthål, A.: The personal component of accessibility at group level: Exploring the complexity of functional capacity. Scand. J. Occupational Therapy 9, 100-108 (2002)
10. Clarkson, J., Keates, S.: User capabilities and product demands. In: Include 2003-Inclusive design for society and business, London (2003)
11. Colenbrander, A.: Aspects of vision loss-visual functions and functional vision. Visual Impairment Res. 5, 115-136 (2003)
12. DeBonis, D.A., Donohue, C.L.: Survey of Audiology: Fundamentals for Audiologists and Health Professionals. Pearson/Allyn and Bacon, Boston (2004)
13. Dong, H.: Barriers to Inclusive Design in the UK. PhD thesis, University of Cambridge (2004)
14. Fleishman, E.A., Quaintance, M.K.: Taxonomies of human performance - the description of human tasks. Academic, New York (1984)
15. Fletcher, D.C., American Academy of Ophthalmology.: Low vision rehabilitation: Caring for the whole person. Ophthalmology monographs, vol 12. American Academy of Ophthalmology, San Francisco [Great Britain] (1999)
16. Goodman, J., Langdon, P.M., Clarkson, P.J.: Providing strategic user information for designers: Methods and initial findings. In: Clarkson, J., Langdon, P., Robinson, P. (eds.) Designing Accessible Technology, pp. 41-51. Springer, Heidelberg (2006)
17. Grundy, E., Ahlburg, D., Ali, M., Breeze, E, Sloggett, A: Disability in Great Britain: Results from the 1996/97 disability follow-up to the family resources survey. UK Department of Social Security (1999)
18. Gyi, D.E, Sims, R.E, Porter, J.M, Marshall, R., Case, K.: Representing older and disabled people in virtual user trials: Data collection methods. Appl. Ergon. 35, 443-451 (2004)
19. Hartson, H.R., Andre, T.S, Williges, R.C.: Criteria for evaluating usability evaluation methods. Int. J. Hum. Comput. Interact. 13, 373-410 (2001)
20. Jacko, J.A., Dixon, M.A., Jr RHR, Scott, I.U., Pappas, C.J.: Visual profiles: A critical component of universal access. In: Proceedings of the SIGCHI Conference on Human Factors in Computing Systems: The CHI is the Limit, Pittsburgh (1999)
21. Jacko, J.A., Vitense, H.S.: A review and reappraisal of information technologies within a conceptual framework for individuals with disabilities. Universal Access Inf. Soc. 1, 56-79 (2001)
22. John, B.E., Kieras, D.E.: The GOMS Family of Analysis Techniques: Tools for Design and Evaluation, Human-Computer Interaction Institute Technical Report CMU-HCII-94-106. School of Computer Science, Carnegie Mellon University (1994)
23. Kanis, H: Operation of controls on consumer products by physically impaired users. Hum. Factors 35, 305-328 (1993)
24. Karwowski, W.: Achieving compatibility in human-computer interface design and evaluation. In: Jacko, J.A., Sears, A. (eds.) The Human-Computer Interaction Handbook: Fundamentals, Evolving Technologies, and Emerging Applications, LEA, NJ (2002)
25. Keates, S., Clarkson, J.: Countering design exclusion - an introduction to inclusive design. Springer, Heidelberg (2003)
26. Keates, S., Clarkson, J.: Supporting the adoption of inclusive design practices. In: Include 2003 - inclusive design for society and business, London (2003)
27. Kondraske, GAV: Workplace design: an elemental resource approach to task analysis and human performance measurements. In: Choice For All. ICAART'88. RESNA International Conference of the Association for the Advancement of Rehabilitation Technology, Montreal (1988)
28. Kondraske, G.V.: Measurement tools and processes in rehabilitation engineering. In: Bronzino, J.D. (ed.) The Biomedical Engineering Handbook, 2nd edn, vol 2. CRC Press, Boca Raton pp. 145.1-145.16 (2000)
29. Kondraske, G.V: A working model for human system-task interfaces. In Bronzino JD (ed.) The Biomedical Engineering Handbook, 2nd edn, vol 2, pp. 147.1-147.18. CRC Press, Boca Raton (2000)
30. Kwahk, J., Han, S.H.: A methodology for evaluating the usability of audiovisual consumer electronic products. Appl. Ergon. 33, 419-431 (2002)
31. Langdon, P., Keates, S., Clarkson, P.: New cognitive capability scales for inclusive product design. In: Keates, S., Clarkson, J., Langdon, P., Robinson, P. (eds.) Designing a More Inclusive World. Springer, London (2004)
32. Martin, J., Elliott, D.: Creating an overall measure of severity of disability for the office of population censuses and surveys disability survey. J. Roy. Stat. Soc. Ser. A (Stat. Soc.) 155, 121-140 (1992)
33. Meister, D.: Behavioural Analysis and Measurement Methods. Wiley, New York (1985)
34. Monk, A.: CyclAc interaction: a unitary approach to intention, action and the environment. Cognition 68, 95-110 (1998)
35. Moore, B.C.J.: Cochlear Hearing Loss. Whurr, London (1998)
36. Moore, B.C.J.: An Introduction to the Psychology of Hearing, 5th edn. Academic, San Diego (2003)
37. Napier, J.R.: The prehensile movements of the human hand. J. Bone Joint Surg. 38B, 902-913 (1956)
38. Norman, D.A.: Some observations on mental models. In: Gentner, D., Stevens, A.L. (eds.) Mental Models. Lawrence Erlbaum Associates, Mahwah, pp. 7-14 (1983)
39. Norman, D.A.: The Design of Everyday Things. Basic Books (Perseus), New York (2002)
40. Norton, T.T., Corliss, D.A., Bailey, J.E.: The psychophysical measurement of visual function. Butterworth Heinemann, London (2002)
41. Persad, U., Langdon, P.M., Clarkson, P.J.: Exploring user capabilities and health: A population perspective. In: Contemporary Ergonomics 2006, Cambridge (2006)
42. Petrie, H.: Accessibility and usability requirements for ICTs for disabled and elderly people: A functional classification approach. In: Nicolle, C., Abascal, J. (eds.) Inclusive Design Guidelines for HCI, Taylor & Francis, San Francisco (2001)
43. Pirkl, J.J, Babic, A.L.: Guidelines and Strategies for Designing Transgenerational Products: A Resource Manual for Industrial Design Professionals. Syracuse University Series in Gerontology Education. Copley Publishing Group, Acton (1988)
44. Porter, J.M., Case, K., Marshall, R., Gyi, D., Oliver, RSn.: 'Beyond Jack and Jill': Designing for individuals using HADRIAN. Int. J. Indus. Ergon. 33, 249-264 (2004)
45. Poulson, D., Ashby, M., Richardson, S. (eds) (1996) USERfit A practical handbook on user-centred design for assistive technology. Handbook produced within the European Commission TIDE programme USER project, HUSAT Research Institute, Loughborough
46. Proctor, R.W., Vu, K-P.LA: Human information processing: an overview for human-computer interaction. In: Jacko, J.A, Sears, A. (eds.) The Human-Computer Interaction Handbook: Fundamentals, Evolving Technologies and Emerging Applications, pp. 35-51. LEA, New Jersey (2003)
47. Robertson, SI.: Problem Solving. Psychology Press, Hove (2001)
48. Russell, S.J, NorviA, P.: Artificial intelligence: a modern approach, 2nd, International edn, Prentice Hall series in artificial intelligence. Prentice Hall/Pearson Education, Upper Saddle River/London (2003)
49. Schieber, F.: Aging and the senses. In: Birren, J.E, Sloan R., Cohen, G. (eds.) Handbook of Mental Health and Aging, pp. 251-306. Academic, New York (1992)
50. Schiffman, H.R.: Sensation and Perception: An Integrated Approach, 5th edn. Wiley, New York (2000)
51. Sears, A., Young, M.: Physical disabilities and computing technologies: an analysis of impairments. In: Jacko, J.A., Sears, A. (eds.) The Human-Computer Interaction Handbook: Fundamentals, Evolving Technologies and Emerging Applications, pp. 482-503. LEA, New Jersey (2003)
52. Sesto, M., Vanderheiden, G., Radwin, R.G.: Functional characterization of disability and interface use. In: RESNA 2004 Conference (2004)
53. Story, M.F., Muller, J.L., Mace, R.L.: The Universal Design File - Designing for People of All Ages and Abilities. The Center for Universal Design (1998)
54. Vanderheiden, G.C., Vanderheiden, K.: Guidelines for the Design of Consumer Products to Increase Their Accessibility to People with Disabilities - Working Draft 1.7. Trace R & D Center (1992)
55. VanDerVeer, G.C., Melguizo, MdCP.: Mental models. In: Jacko, J.A., Sears, A. (eds.) The Human-Computer Interaction Handbook: Fundamentals, Evolving Technologies and Emerging Applications, pp. 52-80. LEA, New Jersey (2003)
56. VanDerVegte, W.F.: Consideration and modelling of use processes in computer-aided conceptual design: A state of the art review. Trans. SDPS J. Integr. Des. Process Sci. 6, 25-59 (2002)
57. VisionConection (2006) Causes of Vision Impairment. viewed 4th December 2006 (http://www.visionconnection.org/Content/Research/ EpidemiologyandStatistics/Statistics/CausesofVisionImpairment/ default.htm)
58. Warburton, N.: Everyday inclusive design. In: Clarkson, J., Coleman, R., Keates, S., Lebbon, C. (eds.) Inclusive Design-Design for the Whole Population, pp. 250-269. Springer, London (2003)
59. WHO.: International Classification of Functioning, Disability and Health. World Health Organization (2001)
60. Wickens, C.D., Hollands, J.G.: Engineering Psychology and Human Performance, 3rd edn. Prentice Hall, Upper Saddle River (1999)
61. Zachary, W., Campbell, G.E., Laughery, K.R., Glenn, F., Cannon-Bowers, J.A.: The application of human modeling technology to the design, evaluation and operation of complex systems. In: Salas, E., (ed.) Advances in Human Performance and Cognitive Engineering Research, vol 1, pp. 199-247. Elsevier, Amsterdam (2001)
62. Langdon, P.M, Lewis, T., Clarkson, P.J.: The Effects of Prior Experience on the Use of Consumer Products, Universal Access in the Information Society, Special Issue on Designing Accessible Technology, (Ibid), Springer, London (2007)
63. Juran, J.M., Gryna, F.M.: Juran's Quality Control Handbook. Mcgraw-Hill, New York. ISBN 0-07-033176-6 (1951)