The Quality-of-Relationship construct in IT outsourcing

9th Pacific Asia Conference on Information Systems: I.T. and Value Creation, PACIS 2005

Volumn , Issue , 2005, Pages 1118-1131

  Alborz, Shawn ^a   Seddon, Peter ^a   Scheepers, Rens ^a  

^a UNIVERSITY OF MELBOURNE   (Australia)

Author keywords

Outsourcing relationships; Quality; Success

Indexed keywords

CONSTRUCT VALIDITY; INFORMATION TECHNOLOGY OUTSOURCING; IT OUTSOURCING; KEY ATTRIBUTES; QUALITATIVE INTERVIEWS; SUCCESS;

INFORMATION MANAGEMENT; INFORMATION SYSTEMS; MANAGERS;

OUTSOURCING;

EID: 34547583093     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: None     Document Type: Conference Paper

References (27)

1. Bassellier, G., and Benbasat, I. "Business Competence of Information Technology Professionals: Conceptual Development and Influence on IT-Business Partnership," MIS Quarterly (28:4) 2004, pp 673-694.
2. ComputerWire "IT Services Quarterly Review: FY 2004," New York, 2005.
3. Crosby, L.A., Evans, K.R., and Cowles, D. "Relationship Quality in Service Selling: An Interpersonal Influence Perspective," Journal of Marketing (54:3) 1990, pp 68-81.
4. Davis, K.J. "IT Outsourcing Relationships: An Exploratory Study of Interorganizational Control Mechanism," in: Graduate School of Business Administration, Harvard University, Cambridge, MA, 1996, p. 310.
5. Dorsch, M.J., Swanson, S.R., and Kelley, S.W. "The Role of Relationship Quality in the Stratification of Vendors as Perceived by Customers," Journal of the Academy of Marketing Science (26:2) 1998, pp 128-142.
6. Dwyer, F.R., Schurr, P.H., and Oh, S. "Developing Buyer-Seller Relationships," Journal of Marketing (51:2) 1987, pp 11-27.
7. Goles, T. "The Impact of The Client-Vendor Relationship on Information Systems Outsourcing Success," University of Houston, Houston, 2001, p. 230.
8. Goles, T., and Chin, W.W. "Relational Exchange Theory and IS Outsourcing: Developing a Scale to Measure Relationship Factors," in:Information Systems Outsourcing, R. Hirschheim, A. Heinzl and J. Dibbern (eds.), Springer, Berlin, Germany, 2002, pp. 221-250.
9. Grover, V., Cheon, M.J., and Teng, J.T.C. "The Effect of Service Quality and Partnership on The Outsourcing of Information Systems Functions," Journal of Management Information Systems (12:4) 1996, pp 89-112.
10. Hewett, K., Money, R.B., and Sharma, S. "An Exploration of the Moderating Role of Buyer Corporate Culture in Industrial Buyer-Seller Relationships," Journal of the Academy of Marketing Science (30:3) 2002, pp 229-239. (Pubitemid 36703960)
11. Hui, P.P., and Beath, C.M. "The IT Sourcing Process: A Framework for Research," University of Texas at Austin, 2001.
12. Kern, T. "The Gestalt of an Information Technology Outsourcing Relationships: An Explanatory Analysis," Eighteenth International Conference on Information Systems, 1997, pp. 37-58.
13. Kern, T., and Willcocks, L.P. "Exploring Information Technology Outsourcing Relationships: Theory and Practice," Journal of Strategic Information Systems (9) 2000, pp 321-350.
14. Kern, T., and Willcocks, L.P. The Relationship Advantage: Information Technologies, Sourcing, and Management Oxford University Press, Oxford, 2001.
15. Kern, T., and Willcocks, L.P. "Exploring Relationship in Information Technology Outsourcing: The Interaction Approach," European Journal of Information Systems (11:1) 2002a, pp 3-19.
16. Klepper, R. "Outsourcing Relationships," in:Managing Information Technology Investments with Outsourcing, M. Khosrowpour (ed.), Idea Group Publishing, Harrisburg, PA, 1995b, pp. 218-243.
17. Klepper, R. "The Management of Partnering Development in IS Outsourcing," in:Strategic Sourcing of Information Systems: Perspectives and Practices, L.P. Willcocks and M.C. Lacity (eds.), Wiley, Chichester, England, New York, 1998, pp. 305-325.
18. Klepper, R., and Jones, W.O. Outsourcing Information Technology, Systems and Services Prentice Hall, Upper Saddle River; NJ, 1998, p. 392.
19. Kumar, N., Scheer, L.K., and Steenkamp, J.-B.E.M. "The effects of supplier fairness on vulnerable Resellers," Journal of Marketing Research (32:1) 1995, pp 54-65.
20. Lacity, M.C., and Willcocks, L.P. "An Empirical Investigation of Information Technology Sourcing Practices: Lessons from Experience," Management Information Systems Quarterly (22:3) 1998, pp 363-408.
21. Lacity, M.C., and Willcocks, L.P. Global Information Technology Outsourcing: In Search of BusinessAdvantage John Wiley& Sons Ltd., 2001.
22. Lee, J.-N., and Kim, Y.-G. "Effect of partnership Quality on IS Outsourcing Success: Conceptual Framework and Empirical Validation," Journal of Management Information Systems (15:4) 1999, pp 29-61. (Pubitemid 32716604)
23. Lewin, J.E., and Johnston, W.J. "Relationship Marketing Theory in Practice: A Case Study," Journal of Business Research (39:1) 1997, pp 23-31. (Pubitemid 127160201)
24. McFarlan, F.W., and Nolan, R.L. "How to Manage an IT Outsourcing Alliance," MIT Sloan Management Review (36:2) 1995, pp 9-23.
25. Seddon, P.B., Staples, S.D., Patnayakuni, R., and Bowtell, M.J. "Dimensions of Information Systems Success," Communications of the Association for Information Systems (2:20) 1999.
26. Trochim, W.M. Construct Validity & The Idea of Construct Validity, The Research Methods Knowledge Base, 2nd Edition. 〈http://www. socialresearchmethods.net/kb/measval.htm &considea.htm〉 (version 1/16/2005, viewed May 2005).
27. Williamson, O.E. The Economic Institutions of Capitalism: Firms, Markets, Relational Contracting The Free Press, New York, 1985, p. 468.