Benchmarking efficiencies and strategies for resale operations of a charity organization

Benchmarking

Volumn 14, Issue 4, 2007, Pages 455-464

  Joo, Seong Jong ^a   Stoeberl, Philipp A ^b   Kwon, Ik Whan G ^b  

^a CENTRAL WASHINGTON UNIVERSITY   (United States)

^b SAINT LOUIS UNIVERSITY   (United States)

Author keywords

Benchmarking; Charities; Data analysis; Operations management; Strategic planning

Indexed keywords

EID: 34547302823     PISSN: 14635771     EISSN: None     Source Type: Journal    
DOI: 10.1108/14635770710761861     Document Type: Article

References (35)

1. Athanassopoulos, A.D. and Thananssoulis, E. (1995), "Separating market efficiency from profitability and its implications for planning", The Journal of Operational Research Society, Vol. 46 No. 1, pp. 20-34.
2. Athanassopoulos, A.D., Lambroukos, N. and Seiford, L. (1999), "Data envelopment scenario analysis for setting targets to electricity generating plants", European Journal of Operational Research, Vol. 115 No. 3, pp. 413-28.
3. Banker, R.D. and Morey, R.C. (1993), "Integrated system design and operational decisions for service sector outlets", Journal of Operations Management, Vol. 11 No. 1, pp. 81-98.
4. Barros, C.P. and Alves, C.A. (2003), "Hypermarket retail store efficiency in Portugal", International Journal of Retail & Distribution, Vol. 31 Nos 11/12, pp. 549-60.
5. Charnes, A., Cooper, W.W. and Rhodes, E. (1978), "Measuring the efficiency of decision-making units", European Journal of Operations Research, Vol. 2 No. 6, pp. 429-44.
6. Chilingerian, J.A. (1995), "Evaluating physician efficiency in hospitals: a multivariate analysis of best practice", European Journal of Operational Research, Vol. 80 No. 3, pp. 548-74.
7. Chilingerian, J.A. and Sherman, H.D. (1994), "Evaluating and marketing efficient physicians toward competitive advantage", Health Care Strategic Management, Vol. 12 No. 5, pp. 16-19.
8. Chu, H., Liu, S., Romeis, J.C. and Yaung, C. (2003), "The initial effects of physician compensation programs in Taiwan hospitals: implications for staff model HMOs", Health Care Management Science, Vol. 6 No. 1, pp. 17-26.
9. Drake, L. and Howcroft, B. (1994), "Relative efficiency in the branch network of a UK bank: an empirical study", Omega, Vol. 22 No. 1, pp. 83-90.
10. Elmuti, D. and Kathawala, Y. (1997), "An overview of benchmarking process: a tool for continuous improvement and competitive advantage", Benchmarking for Quality Management & Technology, Vol. 4 No. 4, pp. 229-43.
11. Feroz, E.H., Kim, S. and Raab, R.L. (2003), "Financial statement analysis: a data envelopment analysis approach", Journal of Operational Research Society, Vol. 54 No. 1, pp. 48-58.
12. Fumero, F. (2004), "Multiple solutions identification in data envelopment analysis", Central European Journal of Operations Research, Vol. 12 No. 3, pp. 307-22.
13. Giokas, D. (1991), "Bank branch operating efficiency: a comparative application of DEA and the loglinear model", Omega, Vol. 19 No. 6, pp. 549-57.
14. Golany, B., Roll, Y. and Ryback, D. (1994), "Measuring efficiency of power plants in Israel by data envelopment analysis", IEEE Transactions on Engineering Management, Vol. 41 No. 3, pp. 291-390.
15. Haag, S.E. and Jaska, P.V. (1995), "Interpreting inefficiency ratings: an application of bank branch operating efficiencies", Managerial and Decision Economics, Vol. 16 No. 1, pp. 7-14.
16. Haas, D.A. (2003), "Compensating for non-homogeneity in decision-making units in data envelopment analysis", European Journal of Operational Research, Vol. 144 No. 3, pp. 530-44.
17. Hinton, M., Francis, G. and Holloway, J. (2000), "Best practice benchmarking in the UK", International Journal of Benchmarking, Vol. 7 No. 1, pp. 52-61.
18. Horvath, P. and Herter, N.R. (1992), "Benchmarking: comparison with the best of the best", Controlling, Vol. 4 No. 1, pp. 4-11.
19. Jackson, N. (2001), "Benchmarking in UK HE: an overview", Quality Assurance in Education, Vol. 9 No. 4, pp. 218-35.
20. Lee, S. (2003), "Editorial: benchmarking charity fundraising costs: a new UK initiative", International Journal of Voluntary Sector Marketing, Vol. 8 No. 1, pp. 5-11.
21. Mahajan, J. (1991), "A data envelopment analytic model for assessing the relative efficiency of the selling function", European Journal of Operational Research, Vol. 53 No. 2, pp. 189-205.
22. Manandhar, R. and Tang, J.C.S. (2002), "The evaluation of bank branch performance using data envelopment analysis: a framework", Journal of High Technology Management Research, Vol. 13 No. 1, pp. 1-17.
23. Manandhar, R. and Tang, J.C.S. (2004), "An empirical study on the evaluation of bank branch performance using data envelopment analysis", International Journal of Services Technology and Management, Vol. 5 No. 2, pp. 111-39.
24. Oral, M. and Yolalan, R. (1990), "An empirical study on measuring operating efficiency and profitability of bank branches", European Journal of Operational Research, Vol. 46 No. 3, pp. 282-94.
25. Park, S. and Lesourd, J. (2000), "The efficiency of conventional fuel power plants in South Korea: a comparison of parametric and non-parametric approaches", International Journal of Production Economics, Vol. 63 No. 1, pp. 59-67.
26. Pollitt, M.G. (1996), "Ownership and efficiency in nuclear power production", Oxford Economic Papers, Vol. 48 No. 2, pp. 342-60.
27. Ross, A. and Droge, C. (2002), "An integrated benchmarking approach to distribution center performance using DEA modeling", Journal of Operations Management, Vol. 20 No. 1, pp. 19-44.
28. Sarkis, J. (2000), "An analysis of the operational efficiency of major airports in the United States", Journal of Operations Management, Vol. 18 No. 3, pp. 335-51.
29. Sherman, H.D. and Gold, F. (1985), "Bank branch operating efficiency: evaluation with data envelopment analysis", Journal of Banking & Finance, Vol. 9 No. 2, pp. 297-315.
30. Sigala, M., Jones, P., Lockwood, A. and Airey, D. (2005), "Productivity in hotels: a stepwise data envelopment analysis of hotel's rooms division process", The Service Industries Journal, Vol. 25 No. 1, pp. 61-82.
31. Soteriou, A. and Zenios, S.A. (1999), "Operations, quality, and profitability in the provision of banking services", Management Science, Vol. 45 No. 9, pp. 1221-38.
32. Sun, S. (2004), "Assessing joint maintenance shops in the Taiwanese Army using data envelopment analysis", Journal of Operations Management, Vol. 22 No. 3, pp. 233-46.
33. Torres, L. and Pina, V. (2003), "Accounting for accountability and management in NPOS. A comparatives study of four countries: Canada, the United Kingdom, the USA and Spain", Financial Accountability & Management, Vol. 19 No. 3, pp. 265-75.
34. US Congress (1990), The Americans with Disabilities Act, Public Law 101-336.
35. Yoshida, Y. and Fujimoto, H. (2004), "Japanese-airport benchmarking with the DEA and endogenous-weight TFP methods: testing the criticism of overinvestment in Japanese regional airports", Transportation Research Part E, Logistics & Transportation Review, Vol. 40E No. 6, pp. 533-8.