Service quality in grocery retailing: The study of a japanese supermarket in Hong Kong

Journal of International Consumer Marketing

Volumn 16, Issue 1, 2004, Pages 71-87

  Siu, Noel Y M ^a   Chow, Donald K H ^a  

^a HONG KONG BAPTIST UNIVERSITY   (Hong Kong)

Author keywords

Consumption behavior; Customer satisfaction; Grocery retailing; Service quality; Supermarket

Indexed keywords

EID: 34447555216     PISSN: 08961530     EISSN: 15287068     Source Type: Journal    
DOI: 10.1300/J046v16n01_05     Document Type: Article

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