Web-enabled call centre

BT Technology Journal

Volumn 18, Issue 2, 2000, Pages 65-71

  Irish, Chris ^a  

^a NONE

Author keywords

[No Author keywords available]

Indexed keywords

COMMUNICATION CHANNELS (INFORMATION THEORY); ELECTRONIC MAIL; OPTIMIZATION; WORLD WIDE WEB;

COMPUTER TELEPHONY INTEGRATION (CTI);

INTERNET TELEPHONY;

EID: 0034171521     PISSN: 13583948     EISSN: None     Source Type: Journal    
DOI: 10.1023/A:1026772232696     Document Type: Article

References (9)

1. Duxbury D et al: 'Call Centres in BT UK Customer Service', British Telecommunications Engineering J (October 1999) - http:// www.ibte.org
2. Blakey K, Gregson S and Mulvey M: 'Unified IP networks'. BT Technol J, 18, No 2, pp 44-56 (April 2000).
3. Lewis A V and Cosier G: 'Whither video? Between sentiment and signals', British Telecommunications Engineering J (October 1999) -http://www.ibte.org
4. Midwinter T and Sheppard P J: 'eCollaboration - the drive for simplicity', BT Technol J, 18, No 2, pp 107-115 (April 2000).
5. RNID Textphones - http://www.rnid.org.uk/quests/inde.x.html#10
6. http://www.callme.bt.com/
7. Wall N D C: 'From bespoke solution to mass customisation', BT Technol J, 18, No 2, pp 116-125 (April 2000).
8. http://travel.labs.bt.com/route66/
9. http://babelfish.altavista.com/