Improving quality at the hospital psychiatric ward level through the use of the EFQM model

International Journal for Quality in Health Care

Volumn 19, Issue 2, 2007, Pages 74-79

  Vallejo, Paula ^a   Ruiz Sancho, Ana ^b   Domínguez, Maria ^b   Ayuso, Maria José ^b   MéNdez, Lourdes ^b   Romo, José ^b   Ontoria, Lourdes ^b   Rodriquez, Paz ^b   Seriñ, Carlota ^b   Arango, Celso ^b  

^a Fundacion Avedis Donabedian   (Spain)

^b HOSPITAL GENERAL UNIVERSITARIO GREGORIO MARAÑÓN   (Spain)

Author keywords

EFQM; Psychiatry; Quality improvement; Quality of healthcare

Indexed keywords

ADOLESCENT; ARTICLE; CHILD PSYCHIATRY; HEALTH CARE QUALITY; HUMAN; MENTAL HOSPITAL; METHODOLOGY; ORGANIZATION AND MANAGEMENT; QUESTIONNAIRE; SPAIN; STANDARD; THEORETICAL MODEL;

ADOLESCENT; ADOLESCENT PSYCHIATRY; HOSPITALS, PSYCHIATRIC; HUMANS; MODELS, THEORETICAL; QUALITY ASSURANCE, HEALTH CARE; QUESTIONNAIRES; SPAIN;

EID: 34447500212     PISSN: 13534505     EISSN: 14643677     Source Type: Journal    
DOI: 10.1093/intqhc/mzl074     Document Type: Article

References (20)

1. The fundamental concepts of excellence. Brussels: European Foundation for Quality Management, 2003. http://www.efqm. org/Portals/0/FuCo-en.pdf (Accessed 19 July 2006).
2. Introducing Excellence. Brussels: European Foundation for Quality Management, 2003. http://www.efqm.org/uploads/ introducing_english.pdf (Accessed 19 July 2006).
3. Nabitz U, Klazinga N, Walburg J. The EFQM excellence model: European and Dutch experiences with the EFQM approach in health care. European Foundation for Quality Management. Int J Qual Heatlh Care 2000;12:191-201.
4. Perfil Interactivo V3.1. Self-assessment questionnaire. Madrid: Club Gestión de Calidad, 2002 (in Spanish).
5. Vallejo P, Arango C. Patient satisfaction survey in a psychiatric ward for adolescents: a review of the process and the results. Hosp Gen 2003;3:32-8 (in Spanish).
6. Vallejo P, Arango C. Assessment of the satisfaction with continuum of care between a psychiatric hospitalisation unit and outpatient services. Actas Esp Psiquiatr 2005;33:273-85 (in Spanish).
7. Arango C, Vallejo P. Implementation of the EFQM Model in the Psychiatric Ward for Adolescents from the Hospital Gregorio Marañón. Adv Relational Ment Health 2005;4:1-17 (in Spanish).
8. Moeller J. The EFQM Excellence Model. German experiences with the EFQM approach in health care. Int J Qual Heatlh Care 2001;13:45-9.
9. Arcelay A, Sanchez E, Hernandez L et al. Self-assessment of all the health centres of a public health service through the European Model of total quality management. Int J Health Care Qual Assur Inc Leadersh Health Serv 1999;12:54-8.
10. Alonso P, Gomis I. Quality assessment in three healthcare areas. Global Benchmark Network Rev 2003/2004:58-62.
11. Nabitz U, Schramade M, Schippers G. Evaluating treatment process redesign by applying the EFQM Excellence Model. Int J Qual Health Care 2006;18:336-45.
12. Sanchez E, Letona J, Gonzalez R et al. A descriptive study of the implementation of the EFQM excellence model and underlying tools in the Basque Health Service. Int J Qual Health Care 2006;18:58-65.
13. Arcelay A, Lorenzo S, Bacigalupe M et al. Adaptation of a total quality improvement model to healthcare. Rev Calidad Asistencial 2000;15:184-91 (in Spanish).
14. Stewart A. An investigation of the suitability of the EFQM Excellence Model for a pharmacy department within an NHS Trust. Int J Health Care Qual Assur Inc Leadersh Health Serv 2003;16:65-76.
15. Rodríguez-Balo A, Ferrándiz-Santos J. Integration of the EFQM Model and the Hoshin Kanri deployment in a primary care area. Rev Calidad Asistencial 2004;19:45-52 (in Spanish).
16. Kwaliteit I.N (ed). Handbook for Self-assessment of healthcare organisations Den Bosch: INK, 1999 (in Dutch).
17. Jackson S. The EFQM Excellence Model in Healthcare: A Practical Guide to Success. Chichenester: Kingsham Press, 2001.
18. Lorenzo S, Arcelay A, Bacigalupe M et al. Self-Assessment of Health Care Organisations Using the EFQM Excellence Model. Madrid: MSD Ediciones, 2001 (in Spanish).
19. Jackson S, Bircher R. Transforming a run down general practice into a leading edge primary care organisation with the help of the EFQM excellence model. Int J Health Care Qual Assur Inc Leadersh Health Serv 2002;15:255-67.
20. Aranaz J, Mira J. Font Roja questionnaire. An instrument to measure satisfaction in the hospital. Todo Hosp 1988;52:63-6 (in Spanish).