-
1
-
-
0027563724
-
Patient satisfaction: What we know and what we still need to explore
-
Aharony, L., & Strasser, S. (1993). Patient satisfaction: What we know and what we still need to explore. Medical Care Review, 50(1), 49-79.
-
(1993)
Medical Care Review
, vol.50
, Issue.1
, pp. 49-79
-
-
Aharony, L.1
Strasser, S.2
-
2
-
-
4644371960
-
Client satisfaction with reproductive health-care quality: Integrating business approaches to modeling and measurement
-
Alden, D.L., Hoa, D.M., & Bhawuk, D. (2004). Client satisfaction with reproductive health-care quality: Integrating business approaches to modeling and measurement. Social Science & Medicine, 59(11), 2219-2232.
-
(2004)
Social Science & Medicine
, vol.59
, Issue.11
, pp. 2219-2232
-
-
Alden, D.L.1
Hoa, D.M.2
Bhawuk, D.3
-
3
-
-
0034769658
-
A qualitative analysis of women's satisfaction with primary care from a panel of focus groups in the national centers of excellence in women's health
-
Anderson, R., Barbara, A.M., Weisman, C., Scholle, S.H., Binko, J., et al. (2001). A qualitative analysis of women's satisfaction with primary care from a panel of focus groups in the national centers of excellence in women's health. Journal of Women's Health & Gender-Based Medicine, 10, 637-747.
-
(2001)
Journal of Women's Health & Gender-Based Medicine
, vol.10
, pp. 637-747
-
-
Anderson, R.1
Barbara, A.M.2
Weisman, C.3
Scholle, S.H.4
Binko, J.5
-
6
-
-
12344274469
-
Customer delight in a retail context: Investigating delightful and terrible shopping experiences
-
Arnold, M J., Reynolds, K.E., Ponder, N., & Lueg, J.E. (2005). Customer delight in a retail context: Investigating delightful and terrible shopping experiences. Journal of Business Research, 58(8), 1132-1145.
-
(2005)
Journal of Business Research
, vol.58
, Issue.8
, pp. 1132-1145
-
-
Arnold, M.J.1
Reynolds, K.E.2
Ponder, N.3
Lueg, J.E.4
-
7
-
-
0029355378
-
Satisfying solutions? A review of some unresolved issues in the measurement of patient satisfaction
-
Avis, M., Bond, M., & Arthur, A. (1995). Satisfying solutions? A review of some unresolved issues in the measurement of patient satisfaction. Journal of Advanced Nursing, 22, 316-322.
-
(1995)
Journal of Advanced Nursing
, vol.22
, pp. 316-322
-
-
Avis, M.1
Bond, M.2
Arthur, A.3
-
8
-
-
0031060682
-
Questioning patient satisfaction: An empirical investigation in two outpatient clinics
-
Avis, M., Bond, M., & Arthur, A. (1997). Questioning patient satisfaction: An empirical investigation in two outpatient clinics. Social Science and Medicine, 44(1), 85-92.
-
(1997)
Social Science and Medicine
, vol.44
, Issue.1
, pp. 85-92
-
-
Avis, M.1
Bond, M.2
Arthur, A.3
-
9
-
-
33644793705
-
Involving service users in sexual health service development
-
Baraitser, P., Pearce, V, Blake, G., Collander-Brown, K., & Ridley, A. (2005). Involving service users in sexual health service development. Journal of Family Planning and Reproductive Health Care, 31(4), 281-284.
-
(2005)
Journal of Family Planning and Reproductive Health Care
, vol.31
, Issue.4
, pp. 281-284
-
-
Baraitser, P.1
Pearce, V.2
Blake, G.3
Collander-Brown, K.4
Ridley, A.5
-
10
-
-
0006596914
-
Assessing patient satisfaction with health care: Did you drop somebody?
-
Blais, R. (1990). Assessing patient satisfaction with health care: Did you drop somebody? Canadian Journal of Program Evaluation, 5(2), 1-13.
-
(1990)
Canadian Journal of Program Evaluation
, vol.5
, Issue.2
, pp. 1-13
-
-
Blais, R.1
-
11
-
-
33846603870
-
Evaluation of client satisfaction in a community health centre: Selection of a tool
-
Boechler, V., & Neufeld, A. (2002). Evaluation of client satisfaction in a community health centre: Selection of a tool. Canadian Journal of Program Evaluation, 17(1), 97-117.
-
(2002)
Canadian Journal of Program Evaluation
, vol.17
, Issue.1
, pp. 97-117
-
-
Boechler, V.1
Neufeld, A.2
-
12
-
-
0028512667
-
What attributes determine quality and satisfaction with health care delivery?
-
Bowers, M.R., Swan, J.E., & Koehler, W.F. (1994). What attributes determine quality and satisfaction with health care delivery? Health Care Management Review, 19(4), 49-55.
-
(1994)
Health Care Management Review
, vol.19
, Issue.4
, pp. 49-55
-
-
Bowers, M.R.1
Swan, J.E.2
Koehler, W.F.3
-
13
-
-
0023759343
-
Towards a conceptual framework of lay evaluation of health care
-
Calnan, M. (1988). Towards a conceptual framework of lay evaluation of health care. Social Science and Medicine, 27(9), 927-933.
-
(1988)
Social Science and Medicine
, vol.27
, Issue.9
, pp. 927-933
-
-
Calnan, M.1
-
14
-
-
0002596497
-
Consumer perceptions of service quality: An assessment of the SERVQUAL dimensions
-
Carman, J.E. (1990). Consumer perceptions of service quality: An assessment of the SERVQUAL dimensions. Journal of Retailing, 66(1), 33-55.
-
(1990)
Journal of Retailing
, vol.66
, Issue.1
, pp. 33-55
-
-
Carman, J.E.1
-
15
-
-
0030960144
-
Asking patients what they like: Over-looked attributes of patient satisfaction with primary care
-
Conacato, J., & Feinstein, A. R. (1997). Asking patients what they like: Over-looked attributes of patient satisfaction with primary care. American Journal of Medicine, 102(4), 399-406.
-
(1997)
American Journal of Medicine
, vol.102
, Issue.4
, pp. 399-406
-
-
Conacato, J.1
Feinstein, A.R.2
-
16
-
-
0031915497
-
The relation between health status changes and patient satisfaction in older hospitalized medical patients
-
Covinsky, K.E., Rosenthal, G.E., Chren, M.-M., Justice, M.C., Fortinsky, R.H., Palmer, R.M., et al. (1998). The relation between health status changes and patient satisfaction in older hospitalized medical patients. Journal of General Internal Medicine, 13, 223-229.
-
(1998)
Journal of General Internal Medicine
, vol.13
, pp. 223-229
-
-
Covinsky, K.E.1
Rosenthal, G.E.2
Chren, M.-M.3
Justice, M.C.4
Fortinsky, R.H.5
Palmer, R.M.6
-
17
-
-
0032590176
-
Exploring the meaning of 'dissatisfaction' with health care: The importance of 'personal identity threat'
-
Coyle, J. (1999). Exploring the meaning of 'dissatisfaction' with health care: The importance of 'personal identity threat'. Sociology of Health & Illness, 21(1), 95-123.
-
(1999)
Sociology of Health & Illness
, vol.21
, Issue.1
, pp. 95-123
-
-
Coyle, J.1
-
18
-
-
0035515472
-
Valuing people as individuals: Development of an instrument through a survey of person-centredness in secondary care
-
Coyle, J., & Williams, B. (2001). Valuing people as individuals: Development of an instrument through a survey of person-centredness in secondary care. Journal of Advanced Nursing, 36(3), 450-459.
-
(2001)
Journal of Advanced Nursing
, vol.36
, Issue.3
, pp. 450-459
-
-
Coyle, J.1
Williams, B.2
-
19
-
-
0022600053
-
Expectations and satisfaction of denture patients in a university clinic
-
Davis, E.L., Albino, J.E., Tedesco, L.A., Portenoy, B.S., & Ortman, L.F. (1986). Expectations and satisfaction of denture patients in a university clinic. Journal of Prosthetic Dentistry, 55(1), 59-63.
-
(1986)
Journal of Prosthetic Dentistry
, vol.55
, Issue.1
, pp. 59-63
-
-
Davis, E.L.1
Albino, J.E.2
Tedesco, L.A.3
Portenoy, B.S.4
Ortman, L.F.5
-
20
-
-
0036123692
-
Probing the paradox of patients' satisfaction with inadequate pain management
-
Dawson, R., Spross, J.A., Jablonski, E.S., Hoyer, D.R., Sellers, D.E., & Solomon, M.Z. (2002). Probing the paradox of patients' satisfaction with inadequate pain management. Journal of Pain and Symptom Management, 23(3), 211-220.
-
(2002)
Journal of Pain and Symptom Management
, vol.23
, Issue.3
, pp. 211-220
-
-
Dawson, R.1
Spross, J.A.2
Jablonski, E.S.3
Hoyer, D.R.4
Sellers, D.E.5
Solomon, M.Z.6
-
21
-
-
34250204375
-
One million decisions at the micro-level: Patient choice
-
D. Drache & T. Sullivan Eds, London: Routledge
-
Deber, R.B., & Sharpe, N. (1999). One million decisions at the micro-level: Patient choice. In D. Drache & T. Sullivan (Eds.), Market limits in health reform: Public success, private failure (pp. 275-291). London: Routledge.
-
(1999)
Market limits in health reform: Public success, private failure
, pp. 275-291
-
-
Deber, R.B.1
Sharpe, N.2
-
23
-
-
0023721998
-
The quality of care: How can it be assessed?
-
Donabedian, A. (1988). The quality of care: How can it be assessed? Journal of the America Medical Association, 260(12), 1743-1748.
-
(1988)
Journal of the America Medical Association
, vol.260
, Issue.12
, pp. 1743-1748
-
-
Donabedian, A.1
-
24
-
-
1942471778
-
Investigation of the ways in which patients' reports of their satisfaction with healthcare are constructed
-
Edwards, C., Staniszweska, S., & Crichton, N. (2004). Investigation of the ways in which patients' reports of their satisfaction with healthcare are constructed. Sociology of Health & Illness, 26(2), 159-183.
-
(2004)
Sociology of Health & Illness
, vol.26
, Issue.2
, pp. 159-183
-
-
Edwards, C.1
Staniszweska, S.2
Crichton, N.3
-
25
-
-
13444306146
-
Can physicians improve patient satisfaction with long waiting times?
-
Feddock, C.A., Hoellein, A.R., Griffith, C.H., Wilson, J.R., Bowerman, J.L., Becker, N.S., et al. (2005). Can physicians improve patient satisfaction with long waiting times? Evaluation & the Health Professions, 28(1), 40-52.
-
(2005)
Evaluation & the Health Professions
, vol.28
, Issue.1
, pp. 40-52
-
-
Feddock, C.A.1
Hoellein, A.R.2
Griffith, C.H.3
Wilson, J.R.4
Bowerman, J.L.5
Becker, N.S.6
-
26
-
-
0008894021
-
The virus of consumerism
-
D. Drache & T. Sullivan Eds, London: Routledge
-
Feldberg, G., & Vipond, R. (1999). The virus of consumerism. In D. Drache & T. Sullivan (Eds.), Market limits in health reform: Public success, private failure (pp. 48-64). London: Routledge.
-
(1999)
Market limits in health reform: Public success, private failure
, pp. 48-64
-
-
Feldberg, G.1
Vipond, R.2
-
28
-
-
0003551671
-
-
Reading, MA: Addison-Wesley
-
Fishbein, M., & Ajzen, I. (1975). Belief, attitude, intention and behavior: An introduction to theory and research. Reading, MA: Addison-Wesley.
-
(1975)
Belief, attitude, intention and behavior: An introduction to theory and research
-
-
Fishbein, M.1
Ajzen, I.2
-
30
-
-
0003458788
-
-
San Francisco: Jossey-Bass
-
Gertais, M., Edgman-Leviatn, S., Daly, S., & Delbanco, T.L. (1993). Through the patient's eyes: Understanding and promoting patient-centered care. San Francisco: Jossey-Bass.
-
(1993)
Through the patient's eyes: Understanding and promoting patient-centered care
-
-
Gertais, M.1
Edgman-Leviatn, S.2
Daly, S.3
Delbanco, T.L.4
-
31
-
-
0023740701
-
What patients like about their medical care and how often they are asked: A meta-analysis of the satisfaction literature
-
Hall, J.A., & Dornan, M.C. (1988). What patients like about their medical care and how often they are asked: A meta-analysis of the satisfaction literature. Social Science and Medicine, 27(9), 935-939.
-
(1988)
Social Science and Medicine
, vol.27
, Issue.9
, pp. 935-939
-
-
Hall, J.A.1
Dornan, M.C.2
-
32
-
-
0035461614
-
Developing and testing instruments to measure client outcomes at the Comox Valley Nursing Center
-
Hilton, B.A., Budgen, C., Molzahn,A.E., & Attridge, C.B. (2001). Developing and testing instruments to measure client outcomes at the Comox Valley Nursing Center. Public Health Nursing, 18(5), 327-339.
-
(2001)
Public Health Nursing
, vol.18
, Issue.5
, pp. 327-339
-
-
Hilton, B.A.1
Budgen, C.2
Molzahn, A.E.3
Attridge, C.B.4
-
33
-
-
4043097792
-
Testing a new theory of patient satisfaction with treatment outcome
-
Hudak, PL., Hogg-Johnson, S., Bombardier, C., McKeever, P.D., & Wright, J.G. (2004). Testing a new theory of patient satisfaction with treatment outcome. Medical Care, 42(8), 726-739.
-
(2004)
Medical Care
, vol.42
, Issue.8
, pp. 726-739
-
-
Hudak, P.L.1
Hogg-Johnson, S.2
Bombardier, C.3
McKeever, P.D.4
Wright, J.G.5
-
34
-
-
4043076465
-
Understanding the meaning of satisfaction with treatment outcome
-
Hudak, P.L., McKeever, P.D., & Wright, J.G. (2004). Understanding the meaning of satisfaction with treatment outcome. Medical Care, 42(8), 718-725.
-
(2004)
Medical Care
, vol.42
, Issue.8
, pp. 718-725
-
-
Hudak, P.L.1
McKeever, P.D.2
Wright, J.G.3
-
35
-
-
0034122156
-
Comparison of patients' preferences and evaluations regarding aspects of general practice care
-
Jung, H.P., Wensing, M., de Wilt, A., Olesen, F., & Grol, R. (2000). Comparison of patients' preferences and evaluations regarding aspects of general practice care. Family Practice, 17(3), 236-242.
-
(2000)
Family Practice
, vol.17
, Issue.3
, pp. 236-242
-
-
Jung, H.P.1
Wensing, M.2
de Wilt, A.3
Olesen, F.4
Grol, R.5
-
36
-
-
3943070378
-
The effects of physician empathy on patient satisfaction and compliance
-
Kim, S.S., Kaplowitz, S., & Johnston, M.V. (2004). The effects of physician empathy on patient satisfaction and compliance. Evaluation & the Health Professions, 27(3), 237-251.
-
(2004)
Evaluation & the Health Professions
, vol.27
, Issue.3
, pp. 237-251
-
-
Kim, S.S.1
Kaplowitz, S.2
Johnston, M.V.3
-
37
-
-
0030098012
-
Patients' expectations for medical care: An expanded formulation based on review of the literature
-
Kravitz, R.L. (1996). Patients' expectations for medical care: An expanded formulation based on review of the literature. Medical Care Research and Review, 53(1), 3-27.
-
(1996)
Medical Care Research and Review
, vol.53
, Issue.1
, pp. 3-27
-
-
Kravitz, R.L.1
-
38
-
-
0035340013
-
Measuring patients' expectations and requests
-
Kravitz, R.L. (2001). Measuring patients' expectations and requests. Annals of Internal Medicine, 134, 881-888.
-
(2001)
Annals of Internal Medicine
, vol.134
, pp. 881-888
-
-
Kravitz, R.L.1
-
39
-
-
0030293350
-
Prevalence and sources of patients'unmet expectations for care
-
Kravitz, R.L., Callahan, E.J., Paterniti, D., Antonius, D., Dunham, M., & Lewis, C.E. (1996). Prevalence and sources of patients'unmet expectations for care. Annals of Internal Medicine, 125, 730-737.
-
(1996)
Annals of Internal Medicine
, vol.125
, pp. 730-737
-
-
Kravitz, R.L.1
Callahan, E.J.2
Paterniti, D.3
Antonius, D.4
Dunham, M.5
Lewis, C.E.6
-
42
-
-
0023143438
-
Patient satisfaction with the clinical encounter: Social psychological determinants
-
Like, R., & Zyzanski, S.J. (1987). Patient satisfaction with the clinical encounter: Social psychological determinants. Social Science and Medicine, 24(4), 351-357.
-
(1987)
Social Science and Medicine
, vol.24
, Issue.4
, pp. 351-357
-
-
Like, R.1
Zyzanski, S.J.2
-
43
-
-
0020067673
-
Toward a theory of patient satisfaction
-
Linder-Pelz, S. (1982). Toward a theory of patient satisfaction. Social Science and Medicine, 16, 577-582.
-
(1982)
Social Science and Medicine
, vol.16
, pp. 577-582
-
-
Linder-Pelz, S.1
-
44
-
-
0018075265
-
Theoretical and methodological issues in sociological studies of consumer satisfaction with medical care
-
Locker, D., & Dunt, D. (1978). Theoretical and methodological issues in sociological studies of consumer satisfaction with medical care. Social Science and Medicine, 12, 283-292.
-
(1978)
Social Science and Medicine
, vol.12
, pp. 283-292
-
-
Locker, D.1
Dunt, D.2
-
45
-
-
0030740469
-
Consumerism, reflexivity and the medical encounter
-
Lupton, D. (1997). Consumerism, reflexivity and the medical encounter. Social Science and Medicine, 45(3), 373-381.
-
(1997)
Social Science and Medicine
, vol.45
, Issue.3
, pp. 373-381
-
-
Lupton, D.1
-
46
-
-
0025783811
-
Caveat emptor or blissful ignorance? Patients and the consumerist ethos
-
Lupton, D., Donaldson, C., & Lloyd, P. (1991). Caveat emptor or blissful ignorance? Patients and the consumerist ethos. Social Science and Medicine, 33(5), 559-568.
-
(1991)
Social Science and Medicine
, vol.33
, Issue.5
, pp. 559-568
-
-
Lupton, D.1
Donaldson, C.2
Lloyd, P.3
-
47
-
-
0002106437
-
Cognitive, affective and attribute bases of the satisfaction response
-
Oliver, R.L. (1993). Cognitive, affective and attribute bases of the satisfaction response. Journal of Consumer Research, 20, 418-430.
-
(1993)
Journal of Consumer Research
, vol.20
, pp. 418-430
-
-
Oliver, R.L.1
-
49
-
-
0001312089
-
SERVQUAL: A multiple-item scale for measuring consumer perceptions of service quality
-
Parasuraman, A., Zeithaml, V.A., & Berry, L.L. (1988). SERVQUAL: A multiple-item scale for measuring consumer perceptions of service quality. Journal of Retailing, 64(1), 12-40.
-
(1988)
Journal of Retailing
, vol.64
, Issue.1
, pp. 12-40
-
-
Parasuraman, A.1
Zeithaml, V.A.2
Berry, L.L.3
-
50
-
-
0020930093
-
Patient satisfaction in primary health care: A literature review and analysis
-
Pascoe, G.C. (1983). Patient satisfaction in primary health care: A literature review and analysis. Evaluation and Program Planning, 6, 185-210.
-
(1983)
Evaluation and Program Planning
, vol.6
, pp. 185-210
-
-
Pascoe, G.C.1
-
52
-
-
9244238155
-
Do unmet expectations for specific tests, referrals, and new medications reduce patients' satisfaction?
-
Peck, B.M., Ubel, P.A., Roter, D.L., Goold, S.D., Asch, D.A., Jeffreys, A S., et al. (2004). Do unmet expectations for specific tests, referrals, and new medications reduce patients' satisfaction? Journal of General Internal Medicine, 19(11), 1080-1087.
-
(2004)
Journal of General Internal Medicine
, vol.19
, Issue.11
, pp. 1080-1087
-
-
Peck, B.M.1
Ubel, P.A.2
Roter, D.L.3
Goold, S.D.4
Asch, D.A.5
Jeffreys, A.S.6
-
53
-
-
0034620170
-
Analysing qualitative data
-
Pope, C., Ziebland, S., & May, N. (2000). Analysing qualitative data. British Medical Journal, 320, 114-116.
-
(2000)
British Medical Journal
, vol.320
, pp. 114-116
-
-
Pope, C.1
Ziebland, S.2
May, N.3
-
54
-
-
0001785608
-
Understanding customer delight and outrage
-
Schneider, B., & Bowen, D.E. (1999). Understanding customer delight and outrage. Sloan Management Review, 41, 35-45.
-
(1999)
Sloan Management Review
, vol.41
, pp. 35-45
-
-
Schneider, B.1
Bowen, D.E.2
-
55
-
-
0043062665
-
Disarmed complaints: Unpacking satisfaction with endof-life care
-
Sinding, C. (2003). Disarmed complaints: Unpacking satisfaction with endof-life care. Social Science & Medicine, 57(8), 1375-1385.
-
(2003)
Social Science & Medicine
, vol.57
, Issue.8
, pp. 1375-1385
-
-
Sinding, C.1
-
56
-
-
0032867092
-
How valid and reliable are patient satisfaction data? An analysis of 195 studies
-
Sitzia, J. (1999). How valid and reliable are patient satisfaction data? An analysis of 195 studies. International Journal for Quality in Health Care, 11(4), 319-328.
-
(1999)
International Journal for Quality in Health Care
, vol.11
, Issue.4
, pp. 319-328
-
-
Sitzia, J.1
-
57
-
-
0030781784
-
Patient satisfaction: A review of issues and concepts
-
Sitzia, J., & Wood, N. (1997). Patient satisfaction: A review of issues and concepts. Social Science and Medicine, 45(12), 1829-1843.
-
(1997)
Social Science and Medicine
, vol.45
, Issue.12
, pp. 1829-1843
-
-
Sitzia, J.1
Wood, N.2
-
58
-
-
84959816455
-
What makes outpatient attendance worthwhile for patients?
-
Smith, J., & Sanderson, C. (1992). What makes outpatient attendance worthwhile for patients? Quality Assurance in Health Care, 4(2), 125-132.
-
(1992)
Quality Assurance in Health Care
, vol.4
, Issue.2
, pp. 125-132
-
-
Smith, J.1
Sanderson, C.2
-
59
-
-
17444409242
-
Patient perceptions of the quality of health services
-
Sofaer, S., & Firminger, K. (2005). Patient perceptions of the quality of health services. Annual Review of Public Health, 26, 513-559.
-
(2005)
Annual Review of Public Health
, vol.26
, pp. 513-559
-
-
Sofaer, S.1
Firminger, K.2
-
61
-
-
0029319336
-
Expectations as determinants of patient satisfaction: Concepts, theory and evidence
-
Thompson, A.G.H., & Sunol, R. (1995). Expectations as determinants of patient satisfaction: Concepts, theory and evidence. International Journal for Quality in Health Care, 7(2), 127-141.
-
(1995)
International Journal for Quality in Health Care
, vol.7
, Issue.2
, pp. 127-141
-
-
Thompson, A.G.H.1
Sunol, R.2
-
62
-
-
0020876154
-
Denning and measuring patient satisfaction with medical care
-
Ware, J.E., Snyder, M.K., Wright, R., & Davies, A.R. (1983). Denning and measuring patient satisfaction with medical care. Evaluation and Program Planning, 6, 247-263.
-
(1983)
Evaluation and Program Planning
, vol.6
, pp. 247-263
-
-
Ware, J.E.1
Snyder, M.K.2
Wright, R.3
Davies, A.R.4
-
63
-
-
0032792958
-
A simple method of evaluating patients' perceptions of their treatment and care
-
Webb, Y., Clifford, P.I., & Graham, P. (1999). A simple method of evaluating patients' perceptions of their treatment and care. Bulletin of the Menninger Clinic, 63(3), 401-412.
-
(1999)
Bulletin of the Menninger Clinic
, vol.63
, Issue.3
, pp. 401-412
-
-
Webb, Y.1
Clifford, P.I.2
Graham, P.3
-
64
-
-
0028366604
-
Quality judgements by patients on general practice care: A literature analysis
-
Wensing, M., Grol, R., & Smits, A. (1994). Quality judgements by patients on general practice care: A literature analysis. Social Science and Medicine, 38, 45-53.
-
(1994)
Social Science and Medicine
, vol.38
, pp. 45-53
-
-
Wensing, M.1
Grol, R.2
Smits, A.3
-
65
-
-
0032213489
-
A systematic review of the literature on patient priorities for general practice care. Part 1: Description of the research domain
-
Wensing, M., Jung, H.R, Mainz, J., Olesen, F., & Grol, R. (1998). A systematic review of the literature on patient priorities for general practice care. Part 1: Description of the research domain. Social Science and Medicine, 47(10), 1573-1588.
-
(1998)
Social Science and Medicine
, vol.47
, Issue.10
, pp. 1573-1588
-
-
Wensing, M.1
Jung, H.R.2
Mainz, J.3
Olesen, F.4
Grol, R.5
-
66
-
-
0028085257
-
Patient satisfaction: A valid concept?
-
Williams, B. (1994). Patient satisfaction: A valid concept? Social Science and Medicine, 38(4), 509-515.
-
(1994)
Social Science and Medicine
, vol.38
, Issue.4
, pp. 509-515
-
-
Williams, B.1
-
67
-
-
0031668134
-
The meaning of patient satisfaction: An explanation of high reported levels
-
Williams, B., Coyle, J., & Healy, D. (1998). The meaning of patient satisfaction: An explanation of high reported levels. Social Science and Medicine, 47(9), 1351-1359.
-
(1998)
Social Science and Medicine
, vol.47
, Issue.9
, pp. 1351-1359
-
-
Williams, B.1
Coyle, J.2
Healy, D.3
-
68
-
-
0036851750
-
Desired elements of HIV testing services: Test recipient perspectives
-
Worthington, C., & Myers, T. (2002). Desired elements of HIV testing services: Test recipient perspectives. AIDS Patient Care and STDs, 16(11), 537-548.
-
(2002)
AIDS Patient Care and STDs
, vol.16
, Issue.11
, pp. 537-548
-
-
Worthington, C.1
Myers, T.2
-
69
-
-
9244222702
-
Satisfaction with the outpatient encounter: A comparison of patients' and physicians' views
-
Zandbelt, L.C., Smets, E.M.A., Oort, F.J., Godfried, M.H., & de Haes, H. (2004). Satisfaction with the outpatient encounter: A comparison of patients' and physicians' views. Journal of General Internal Medicine, 19(11), 1088-1095.
-
(2004)
Journal of General Internal Medicine
, vol.19
, Issue.11
, pp. 1088-1095
-
-
Zandbelt, L.C.1
Smets, E.M.A.2
Oort, F.J.3
Godfried, M.H.4
de Haes, H.5
-
70
-
-
0014280051
-
Expectancy and the effects of confirmation and disconfirmation
-
Zegers, R.A. (1968). Expectancy and the effects of confirmation and disconfirmation. Journal of Personality Social Psychology, 9, 67-71.
-
(1968)
Journal of Personality Social Psychology
, vol.9
, pp. 67-71
-
-
Zegers, R.A.1
|