메뉴 건너뛰기




Volumn 21, Issue 2, 2007, Pages 106-113

Design and validation of a home care satisfaction questionnaire: SATISFAD;Diseño y validación de instrumento de evaluación de la satisfacción con los servicios de atención domiciliaria: SATISFAD

Author keywords

Home care; Satisfaction; Vulnerable populations

Indexed keywords


EID: 34249810680     PISSN: 02139111     EISSN: None     Source Type: Journal    
DOI: 10.1157/13101036     Document Type: Article
Times cited : (11)

References (24)
  • 1
    • 0033640973 scopus 로고    scopus 로고
    • La satisfacción del paciente como una medida del resultado de la atención sanitaria
    • Mira JJ, Aranaz J. La satisfacción del paciente como una medida del resultado de la atención sanitaria. Med Clin (Barc). 2000;114 Suppl 3:26-33.
    • (2000) Med Clin (Barc) , vol.114 , Issue.SUPPL. 3 , pp. 26-33
    • Mira, J.J.1    Aranaz, J.2
  • 2
    • 0036062040 scopus 로고    scopus 로고
    • Satisfacción del paciente: Principal motor y centro de los servicios sanitarios
    • Díaz R. Satisfacción del paciente: principal motor y centro de los servicios sanitarios. Rev Calidad Asistencial. 2002; 17:22-9.
    • (2002) Rev Calidad Asistencial , vol.17 , pp. 22-29
    • Díaz, R.1
  • 3
    • 0035711421 scopus 로고    scopus 로고
    • La medida de la satisfacción: Un instrumento de participación de la población en la mejora de la calidad de los servicios sanitarios
    • Caminal J. La medida de la satisfacción: un instrumento de participación de la población en la mejora de la calidad de los servicios sanitarios. Rev Calidad Asistencial. 2001;16: 276-9.
    • (2001) Rev Calidad Asistencial , vol.16 , pp. 276-279
    • Caminal, J.1
  • 4
    • 0026657479 scopus 로고
    • The measurement of patient satisfaction
    • Carr-Hill RA. The measurement of patient satisfaction. J Public Health Med. 1992;14:236-49.
    • (1992) J Public Health Med , vol.14 , pp. 236-249
    • Carr-Hill, R.A.1
  • 5
    • 0027620912 scopus 로고
    • The patient satisfaction process: Moving toward a comprehensive model
    • Strasser S, Aharony L, Greenberger D. The patient satisfaction process: moving toward a comprehensive model. Med Care Rev. 1993;50:219-48.
    • (1993) Med Care Rev , vol.50 , pp. 219-248
    • Strasser, S.1    Aharony, L.2    Greenberger, D.3
  • 6
    • 0020067673 scopus 로고
    • Toward a theory of patient satisfaction
    • Linder Pelz S. Toward a theory of patient satisfaction. Soc Sci Med. 1982;16:577-85.
    • (1982) Soc Sci Med , vol.16 , pp. 577-585
    • Linder Pelz, S.1
  • 7
    • 0002408510 scopus 로고
    • A conceptual Model of Service quality and its implications for future research
    • Parasuraman A, Zeithaml V, Berry L. A conceptual Model of Service quality and its implications for future research. J Marketing. 1985;49:41-50.
    • (1985) J Marketing , vol.49 , pp. 41-50
    • Parasuraman, A.1    Zeithaml, V.2    Berry, L.3
  • 8
    • 0005728033 scopus 로고    scopus 로고
    • Papel del ciudadano en los servicios de salud. Posibilidades y limitaciones
    • Corbella A, Maturana S. Papel del ciudadano en los servicios de salud. Posibilidades y limitaciones. Rev Calidad Asistencial. 2000;15:357-62.
    • (2000) Rev Calidad Asistencial , vol.15 , pp. 357-362
    • Corbella, A.1    Maturana, S.2
  • 10
    • 0347762716 scopus 로고    scopus 로고
    • Revisión sistemática de los estudios de satisfacción realizados en España en el período 1986-2001
    • Barrasa JI, Aibar C. Revisión sistemática de los estudios de satisfacción realizados en España en el período 1986-2001. Rev Calidad Asistencial. 2003;18:580-90.
    • (2003) Rev Calidad Asistencial , vol.18 , pp. 580-590
    • Barrasa, J.I.1    Aibar, C.2
  • 11
    • 16544379528 scopus 로고    scopus 로고
    • Sources of systematic error in instruments measuring satisfaction with home care
    • Porter EJ. Sources of systematic error in instruments measuring satisfaction with home care. Home Health Care Serv Q. 2004;23:19-39.
    • (2004) Home Health Care Serv Q , vol.23 , pp. 19-39
    • Porter, E.J.1
  • 12
    • 0029284743 scopus 로고
    • A comparative study of seven measures of patient satisfaction
    • Ross CK, Steward CA, Sinacore JM. A comparative study of seven measures of patient satisfaction. Med Care. 1995;33: 392-406.
    • (1995) Med Care , vol.33 , pp. 392-406
    • Ross, C.K.1    Steward, C.A.2    Sinacore, J.M.3
  • 14
    • 0033096546 scopus 로고    scopus 로고
    • Patient satisfaction in home healthcare: What are the essentials?
    • Long CO. Patient satisfaction in home healthcare: what are the essentials? Home Healthcare Nurse Manager. 1999;3: 9-13.
    • (1999) Home Healthcare Nurse Manager , vol.3 , pp. 9-13
    • Long, C.O.1
  • 15
    • 0034535240 scopus 로고    scopus 로고
    • The home care satisfaction measure: A client-centered red approach to assessing the satisfaction of frail older adults with home care services
    • Geron SM, Smith K, Tennstedt S, Jette A, Chassler D, Kasten L. The home care satisfaction measure: a client-centered red approach to assessing the satisfaction of frail older adults with home care services. J Gerontol B Psychol Sci Soc Sci. 2000;55 Suppl B:259-70.
    • (2000) J Gerontol B Psychol Sci Soc Sci , vol.55 , Issue.SUPPL. B , pp. 259-270
    • Geron, S.M.1    Smith, K.2    Tennstedt, S.3    Jette, A.4    Chassler, D.5    Kasten, L.6
  • 16
    • 0001312089 scopus 로고
    • SERVQUAL: A multiple-item scale for measuring consumer perceptions of service quality
    • Parasuraman A, Zeithaml VA, Berry LL. SERVQUAL: a multiple-item scale for measuring consumer perceptions of service quality. J Retailing. 1988;64:12-24.
    • (1988) J Retailing , vol.64 , pp. 12-24
    • Parasuraman, A.1    Zeithaml, V.A.2    Berry, L.L.3
  • 18
    • 0032867092 scopus 로고    scopus 로고
    • How valid and reliable are patient satisfaction data? An analysis of 195 studies
    • Sitzia J. How valid and reliable are patient satisfaction data? An analysis of 195 studies. Int J Qual Health Care. 1999;11: 319-28.
    • (1999) Int J Qual Health Care , vol.11 , pp. 319-328
    • Sitzia, J.1
  • 21
    • 0023740701 scopus 로고
    • What patients like about their medical care and how often they are asked: A meta-analysis of the satisfaction literature
    • Hall J, Dornan M. What patients like about their medical care and how often they are asked: a meta-analysis of the satisfaction literature. Soc Sci Med. 1988;27:935-9.
    • (1988) Soc Sci Med , vol.27 , pp. 935-939
    • Hall, J.1    Dornan, M.2
  • 22
    • 0347132465 scopus 로고    scopus 로고
    • Mira JJ. Satisfecho, sí, gracias... Pero ahora, qué. Rev Calidad Asistencial. 2003;18:567-9.
    • Mira JJ. Satisfecho, sí, gracias... Pero ahora, qué. Rev Calidad Asistencial. 2003;18:567-9.
  • 23
    • 0022258811 scopus 로고
    • Doctor-patient communication: Some quantitative estimates of the role of cognitive factors in non-compliance
    • Ley P. Doctor-patient communication: some quantitative estimates of the role of cognitive factors in non-compliance. J Hypertens. 1985;3:51-5.
    • (1985) J Hypertens , vol.3 , pp. 51-55
    • Ley, P.1
  • 24
    • 0025327322 scopus 로고
    • Patient sociodemographic characteristics as predictors of satisfaction with medical care: A meta-analysis
    • Hall JA, Dornan MC. Patient sociodemographic characteristics as predictors of satisfaction with medical care: a meta-analysis. Soc Sci Med. 1990;30:811-18.
    • (1990) Soc Sci Med , vol.30 , pp. 811-818
    • Hall, J.A.1    Dornan, M.C.2


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.