Satisfied, yes thanks... but now what?...;Satisfecho, sí gracias... pero ahora qué...

Revista de Calidad Asistencial

Volumn 18, Issue 7, 2003, Pages 567-569

  Mira, José Joaquín ^a  

^a MIGUEL HERNÁNDEZ UNIVERSITY   (Spain)

Author keywords

[No Author keywords available]

Indexed keywords

CALCULATION; DECISION MAKING; EDITORIAL; HEALTH CARE ACCESS; HEALTH CARE COST; HEALTH CARE QUALITY; HUMAN; INFORMATION; LANGUAGE; MEDICAL LITERATURE; PATIENT CARE; PATIENT SATISFACTION; PUBLICATION; QUALITY CONTROL;

EID: 0347132465     PISSN: 1134282X     EISSN: None     Source Type: Journal    
DOI: 10.1016/s1134-282x(03)77639-8     Document Type: Editorial

References (8)

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2. Sitzia J. How valid and reliable are patient satisfaction data? An analysis of 195 studies. Int J Qual Health Care 1999;11:319-28.
3. Hall J, Dornan M. What patients like about their medical care and how often they are asked: a meta-analysis of the satisfaction literature. Soc Sci Med 1988;27:935-9.
4. Linder-Pelz S. Social psychological determinants of patient satisfaction: a test of five hypotheses. Soc Sci Med 1982;16:583-9.
5. Fishbein M, Ajzen I. Belief, Attitude, Intention, and Behavior: An introduction to theory and research. Reading: Addison-Wesley, 1975.
6. Strasser S, Aharony L, Greenberger D. The patient satisfaction process: moving toward a comprehensive model. Med Care Rev 1993;50:219-48.
7. Kano N. A Prespective on Quality Activities in American Firms. California Manag Rev 1993;35:12-31.
8. Maderuelo JA, Carriedo E, Serrano M, Almaraz A, Berjón AC. Factores de insatisfacción con el sistema sanitario. Un estudio Delphi. Aten Primaria 1996;31:348-52.