메뉴 건너뛰기




Volumn 13, Issue 2, 2000, Pages 53-64

The impact of liP on TQM and staff motivation in general practice

Author keywords

Employees; General practice; Investors in people; Kaizen; Motivation; TQM

Indexed keywords


EID: 34249726541     PISSN: 09526862     EISSN: None     Source Type: Journal    
DOI: 10.1108/09526860010319505     Document Type: Article
Times cited : (3)

References (50)
  • 1
    • 0003056287 scopus 로고
    • Total quality management and human resource management: Lessons learned from the Malcolm Baldrige Award-Winning companies
    • Blackburn, R. and Rosen, B. (1993), "Total quality management and human resource management: lessons learned from the Malcolm Baldrige Award-Winning companies", Academy of Management Executive, Vol. 7No. 3, pp. 49-66.
    • (1993) Academy of Management Executive , vol.7 , Issue.3 , pp. 49-66
    • Blackburn, R.1    Rosen, B.2
  • 6
    • 0002118679 scopus 로고
    • Employee motivation
    • Summer
    • Creech, R. (1995), "Employee motivation", Management Quarterly, Vol. 6 No. 2, Summer, pp. 33-40
    • (1995) Management Quarterly , vol.6 , Issue.2 , pp. 33-40
    • Creech, R.1
  • 8
    • 0004250668 scopus 로고
    • 2nd ed, Prentice Hall., London
    • Dale, B. G. (1994), Managing Quality, 2nd ed, Prentice Hall., London.
    • (1994) Managing Quality
    • Dale, B.G.1
  • 9
    • 0008444607 scopus 로고
    • Spirituality and organisational transformation, implications for the new management paradigm
    • Dehler, G. E. and Welsh, M. A. (1994), "Spirituality and organisational transformation, implications for the new management paradigm", Journal of Managerial Psychology, Vol. 9 No. 6.
    • (1994) Journal of Managerial Psychology , vol.9 , Issue.6
    • Dehler, G.E.1    Welsh, M.A.2
  • 10
    • 77950043342 scopus 로고    scopus 로고
    • DTI Department of Trade and Industry, London
    • DTI (1996a), Winning, Department of Trade and Industry, London.
    • (1996) Winning
  • 11
    • 77950028033 scopus 로고    scopus 로고
    • DTI Department of Trade and Industry, London
    • DTI (1996b), Britain's Best Factories, Department of Trade and Industry, London.
    • (1996) Britain's Best Factories
  • 14
    • 0004270387 scopus 로고
    • DoH Department of Health, London
    • DoH (1989), Working for Patients, Department of Health, London.
    • (1989) Working for Patients
  • 16
    • 0003665913 scopus 로고    scopus 로고
    • DoH Department of Health, London
    • DoH (1997), The New NHS: Modern Dependable, Department of Health, London.
    • (1997) The New NHS: Modern Dependable
  • 17
    • 34249698600 scopus 로고
    • Managing people and qualityin a climate of change
    • Donnelly, M. (1994), "Managing people and qualityin a climate of change", Managing Service Quality, Vol. 4 No. 4, pp. 41-4
    • (1994) Managing Service Quality , vol.4 , Issue.4 , pp. 41-44
    • Donnelly, M.1
  • 21
    • 0029684056 scopus 로고    scopus 로고
    • Motivating physician behaviour change: Social influence versus financial contingencies
    • Goodpastor, W. A. and Montoya, I. D. (1996), "Motivating physician behaviour change: Social influence versus financial contingencies", International Journal of Health Care Quality Assurance, Vol. 9 No. 6, pp. 4-9.
    • (1996) International Journal of Health Care Quality Assurance , vol.9 , Issue.6 , pp. 4-9
    • Goodpastor, W.A.1    Montoya, I.D.2
  • 25
    • 84986079242 scopus 로고    scopus 로고
    • International motivational differences
    • Herbig, P. and Genestre, A. (1997) "International motivational differences", Management Decision, Vol. 35 No. 7, pp. 562-7.
    • (1997) Management Decision , vol.35 , Issue.7 , pp. 562-567
    • Herbig, P.1    Genestre, A.2
  • 28
    • 77950061882 scopus 로고    scopus 로고
    • IiP Investors in People UK Ltd.
    • IiP (1996), Making People your Business, Investors in People UK Ltd.
    • (1996) Making People your Business
  • 29
    • 77950042680 scopus 로고    scopus 로고
    • Profile: Why I am proud to be an Investor in People - Dominic Cadbury
    • IiP
    • IiP (1997a), "Profile: Why I am proud to be an Investor in People - Dominic Cadbury", Investors in People Magazine, No. 5.
    • (1997) Investors in People Magazine , Issue.5
  • 30
    • 77950032853 scopus 로고    scopus 로고
    • News report: A new kind of company
    • IiP Dr Kim Howells
    • IiP (1997b), "News report: a new kind of company", Dr Kim Howells, Investors in People Magazine, No. 6.
    • (1997) Investors in People Magazine , Issue.6
  • 33
    • 1542605826 scopus 로고    scopus 로고
    • Does the implementation of TQM change the well being and work related attitudes of health care personnel?
    • Kivimaki, M., Maki, E. and Lindstrom, K. (1997), "Does the implementation of TQM change the well being and work related attitudes of health care personnel?", Journal of Organisational Change Management, Vol. 10 No. 6, pp. 456-70.
    • (1997) Journal of Organisational Change Management , vol.10 , Issue.6 , pp. 456-470
    • Kivimaki, M.1    Maki, E.2    Lindstrom, K.3
  • 35
    • 0031347517 scopus 로고    scopus 로고
    • An employee reward and recognition process
    • London, C. and Higgott, K. (1997), "An employee reward and recognition process", TQM Magazine, Vol. 9 No. 5, pp. 328-35.
    • (1997) TQM Magazine , vol.9 , Issue.5 , pp. 328-335
    • London, C.1    Higgott, K.2
  • 36
    • 0030270978 scopus 로고    scopus 로고
    • The Eastman way
    • Milliken, W. F. (1996), "The Eastman way", Quality Progress, Vol. 29 No. 10, pp. 57-62.
    • (1996) Quality Progress , vol.29 , Issue.10 , pp. 57-62
    • Milliken, W.F.1
  • 37
    • 21544438696 scopus 로고
    • Time Manager International, Denmark
    • Moller, C. (1987), Personal Quality, Time Manager International, Denmark.
    • (1987) Personal Quality
    • Moller, C.1
  • 41
    • 84986104619 scopus 로고    scopus 로고
    • The congruence between the importance of job satisfaction and the perceived level of achievement
    • Savery, L. K. (1996), "The congruence between the importance of job satisfaction and the perceived level of achievement", Journal of Management Development, Vol. 15No. 6, pp. 18-27.
    • (1996) Journal of Management Development , vol.15 , Issue.6 , pp. 18-27
    • Savery, L.K.1
  • 42
    • 43449083547 scopus 로고
    • The seven deadly demotivators
    • November
    • Spitzer, D. R. (1995), "The seven deadly demotivators", Management Review, November, pp. 56-60.
    • (1995) Management Review , pp. 56-60
    • Spitzer, D.R.1
  • 47
    • 0038736436 scopus 로고    scopus 로고
    • Cultural change: Crucial for the implementation of TQM
    • Vermeulen, W. (1997), "Cultural change: crucial for the implementation of TQM", Training for Quality, Vol. 5 No. 1, pp. 40-5.
    • (1997) Training for Quality , vol.5 , Issue.1 , pp. 40-45
    • Vermeulen, W.1
  • 48
    • 2342466003 scopus 로고
    • Linking employee motivation and satisfaction to the bottom line
    • April
    • Watson, T. (1994), "Linking employee motivation and satisfaction to the bottom line", CMA Magazine, Vol. 668 No. 3, April, p. 4.
    • (1994) CMA Magazine , vol.668 , Issue.3 , pp. 4
    • Watson, T.1
  • 49
    • 0031393037 scopus 로고    scopus 로고
    • What motivates employees according to over 40 years of motivational surveys
    • Wiley, C, (1997 ), "What motivates employees according to over 40 years of motivational surveys", International Journal of Manpower, Vol. 18 No. 3, pp. 263-80.
    • (1997) International Journal of Manpower , vol.18 , Issue.3 , pp. 263-280
    • Wiley, C.1
  • 50
    • 84986703483 scopus 로고
    • An exploratorystudyof goal setting theoryand practice: A motivational technique that works?
    • September
    • Yearta, S. K., Maitlis, S. and Briner, R. B. (1995), "An exploratorystudyof goal setting theoryand practice: a motivational technique that works?", Journal of Occupational and Organisational Psychology, September, Vol. 3, pp. 237-53.
    • (1995) Journal of Occupational and Organisational Psychology , vol.3 , pp. 237-253
    • Yearta, S.K.1    Maitlis, S.2    Briner, R.B.3


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.