Implementation and results of the statewide ONHRSS

Journal of Aging and Social Policy

Volumn 19, Issue 2, 2007, Pages 107-124

  Wheatley, Muriel V ^a   Choi, Kyong ^a   Hirsch, Maureen ^b   Walley, Jo Ellen ^a   Lee, Caroline S ^a   Urman, Harold N ^a   Uman, Gwen C ^a  

^a Vital Research LLC   (United States)

^b Ohio Department of Aging ^*

Author keywords

Cognitive impairment; Interviewer training; Nursing home residents; Satisfaction survey; Structured interviews

Indexed keywords

COGNITION; IMPLEMENTATION PROCESS; INFORMATION; RESIDENTIAL SATISFACTION;

ADULT; AGED; ARTICLE; CONSUMER; CROSS-SECTIONAL STUDY; FEMALE; HEALTH CARE QUALITY; HUMAN; INFORMATION PROCESSING; INTERVIEW; LEGAL ASPECT; LENGTH OF STAY; MALE; METHODOLOGY; MIDDLE AGED; NURSING HOME; UNITED STATES;

ADULT; AGED; AGED, 80 AND OVER; CONSUMER SATISFACTION; CROSS-SECTIONAL STUDIES; DATA COLLECTION; FEMALE; HUMANS; INTERVIEWS; LENGTH OF STAY; MALE; MIDDLE AGED; NURSING HOMES; OHIO; QUALITY OF HEALTH CARE;

NORTH AMERICA; OHIO; UNITED STATES;

EID: 34147176649     PISSN: 08959420     EISSN: 15450821     Source Type: Journal    
DOI: 10.1300/J031v19n02_06     Document Type: Article

References (20)

1. Amella, E. J. (2002). Resistance at mealtimes for persons with dementia. Journal of Nutrition in Health and Aging, 6(2), 117-122.
2. Bailer, A. J. & See, K. (2002). Sampling plan and summary statistics for the Ohio nursing home consumer satisfaction survey. Included in Final Report on Survey Development and Testing for the Ohio Nursing Home Resident Satisfaction Survey, Straker, J. K. Miami University, Scripps Gerontology Center.
3. Brod, M., Stewart, A. L., Sands, L., & Walton, P. (1999). Conceptualization and measurement of quality of life in dementia: The dementia quality of life instrument (DQOL). The Gerontologist, 39(1), 25-35.
4. Chou, S. C., Boldy, D. P., & Lee, A. H. (2002). Resident satisfaction and its components in residential aged care. The Gerontologist, 42(2), 188-198.
5. Crawford, M. J. (2000). Trends in the use of satisfaction surveys in long-term care and in-house versus consulting-firm questionnaire administration. In J. Cohen-Mansfield, F. Ejaz, & P. Werner (Eds.), Satisfaction surveys in long-term care (pp. 101-121). New York: Springer.
6. Dillman, D. A. (1991). The design and administration of mail surveys. Annual Review of Sociology, 17, 225-249.
7. Ejaz, F. K., Rose, M. S., & Jones, J. A. (1998). Restraint removal and changes in social response among nursing home residents. Research on Social Work Practice, 8(1), 47-62.
8. Fleishman, R., Rosin, A., Tomer, A., & Schwartz, R. (1987). Cognitive impairment and the quality of care in long-term care institutions. Comparative Gerontology, 1(1), 18-23.
9. Fowler, F. J., & Mangione, T. W. (1990). Standardized survey interviewing: Minimizing interviewer-related error. Thousand Oaks, CAalifornia: Sage Publications, Inc.
10. Gasquet, I., Dehe, S., Gaudebout, P., & Falissard, B. (2003). Regular visitors are not good substitutes for assessment of elderly patient satisfaction with nursing home care and services. The Journals of Gerontology, 58A(11), 1036.
11. Hodlewsky, R. T., & Decker, F. H. (2002). The problem of bias when nursing facility staff administer customer satisfaction surveys. The Joint Commission Journal on Quality Improvement, 28(10), 546-554.
12. Kane, R. A., Kling, K. C., Bershadsky, B., Kane, R. L., Giles, K., Degenholtz, H. B., Liu, J., & Cutler, L. J. (2003). Quality of life measures for nursing home residents. The Journals of Gerontology, 58A(3), 240-248.
13. Knox, A. B. (1980). Proficiency theory of adult learning. Contemporary Educational Psychology, 5, 378-404.
14. Krysan, M., Schuman, H., Scott, L. J., & Beatty, P. (1994). Response rates and content in mail versus face-to-face surveys. Public Opinion Quarterly, 58, 381-399.
15. Lavizzo-Mourey, R. J., Zinn, J., & Taylor, L. (1992). Ability of surrogates to represent satisfaction of nursing home residents with quality of care. Journal of the American Geriatrics Society, 40 39-47.
16. Lowe, T. J., Lucas, J. A., Castle, N. G., Robinson, J. P., & Crystal, S. (2003). Consumer satisfaction in long-term care: State initiatives in nursing homes and assisted living facilities. The Gerontologist, 43(6), 883-896.
17. Morris, J. N., Fries, B. E., Mehr, D. R., Hawes, C., Phillips, C., Mor, V., & Lipsitz, L. A. (1995). MDS cognitive performance scale. Journals of Gerontology, 49(4), M174-M182.
18. Nagatomo, I., Takigawa, K. K., Nomaguchi, M., & Sameshima, K. (1997). A study of the quality of life in elderly people using psychological testing. International Journal of Geriatric Psychiatry, 12(6), 599-608.
19. Straker, J. K., Ejaz, F. K., McCarthy, C., & Jones, J. A. (2007). Developing and testing a satisfaction survey for nursing home residents: The Ohio experience. Journal of Aging & Social Policy, 19(2), 83-105.
20. Uman, G. C., Hocevar, D., Urman, H. N., Young, R., Hirsch, M., & Kohler, S. (2000). Satisfaction surveys with the cognitively impaired. In J. Cohen-Mansfield, F. K. Ejaz, & P. Werner (Eds.), Satisfaction surveys in long-term care (166-186). New York: Springer Publishing Company.