Quantifying cooperation: Collaborative digital reference service in the large academic library

College and Research Libraries

Volumn 66, Issue 5, 2005, Pages 436-454

  De Groote, Sandra L ^a   Dorsch, Josephine L ^a   Collard, Scott ^b   Scherrer, Carol ^a  

^a UNIVERSITY OF ILLINOIS AT CHICAGO   (United States)

^b NEW YORK UNIVERSITY   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 26444496099     PISSN: 00100870     EISSN: None     Source Type: Journal    
DOI: 10.5860/crl.66.5.436     Document Type: Article

References (26)

1. Lara Bushallow-Wilbur, Gemma S. DeVinney, and Fritz Whitcomb, "Electronic Mail Reference Service," RQ 35 (spring 1996): 359-63+.
2. Wendy Diamond and Barbara G. Pease, "Digital Reference: A Case Study of Question Types in an Academic Library," Reference Services Review 29, no. 3 (2001): 210-18.
3. Lisa Lott Jerant and Kenneth Firestein, "Not Virtual, But a Real, Live, Online, Interactive Reference Service," Medical Reference Services Quarterly 22 (summer 2003): 57-68.
4. Karen Ciccone and Amy VanScoy, "Managing an Established Virtual Reference Service," Internet Reference Services Quarterly 8, no. 1/2 (2003): 95-105.
5. Matthew R Marsteller and Danianne Mizzy, "Exploring the Synchronous Digital Reference Interaction for Query types, Question Negotiation, and Patron Response," Internet Reference Services Quarterly 8, no. 1/2 (2003): 149-65.
6. Sandi K Parker and E. Diane Johnson, "The Region 4 Collaborative Virtual Reference Project," Medical Reference Services Quarterly 22 (summer 2003): 29-39.
7. Carol A. Powell and Pamela S. Bradigan, "E-mail Reference Services: Characteristics and Effects on Overall Reference Services at an Academic Health Sciences Library," Reference & User Services Quarterly 41 (winter 2001): 170-78.
8. Matthew R Marsteller and P. Neuhaus, "The Chat Reference Experience at Carnegie Mellon University," (June 2001). Available online at http://www.contrib.andrew.cmu.edu/~matthewm/ALA_2001_chat.html. (Accessed 15 August 2004).
9. Josephine Z. Kibbee, David Henry Ward, and Wei Ma, "Virtual Service, Real Data: Results of a Pilot Study. Real-time Online Reference at the University of Illinois," Reference Services Review 30, no. 1 (2002): 25-36.
10. Diamond and Pease, "Digital Reference," 213-14.
11. Diamond and Pease, Digital Reference Ibid., 217.
12. Powell and Bradigan, "E-mail Reference Services," 174.
13. Kibbee, Ward, and Ma, "Virtual Service, Real Data," 35.
14. Marsteller and Neuhaus, "The Chat Reference Experience at Carnegie Mellon University."
15. Bushallow-Wilbur, DeVinney, and Whitcomb, "Electronic Mail Reference Service."
16. Diamond and Pease, "Digital Reference."
17. Jerant and Firestein, "Not virtual, But a Real, Live, Online, Interactive Reference Service."
18. Ciccone and VanScoy, "Managing an Established Virtual Reference Service."
19. Marsteller and Mizzy, "Exploring the Synchronous Digital Reference Interaction for Query types, Question Negotiation, and Patron Response."
20. Parker and Johnson, "The Region 4 Collaborative Virtual Reference Project."
21. Powell and Bradigan, "E-mail Reference Services."
22. Marsteller and Neuhaus, "The Chat Reference Experience at Carnegie Mellon University."
23. Kibbee, Ward, and Ma, "Virtual Service, Real Data."
24. Wendall Sullivan, Lisa A. Schoppmann, and Patricia M. Redman, "Analysis of the Use of Reference Services in an Academic Health Sciences Library," Medical Reference Services Quarterly 13 (spring 1994): 35-55.
25. Kibbee, Ward, and Ma, "Virtual Service, Real Data," 33.
26. B. Franklin and T. Plum, "Library Usage Patterns in the Electronic Information Environment," Information Research 9, no. 4 (2004). Available online at http://informationr.net/ir/9-4/paper187.html. (Accessed 15 September 2004).