Knowledge systems and value creation: An action research investigation

Industrial Management and Data Systems

Volumn 107, Issue 2, 2007, Pages 166-182

  Rezgui, Yacine ^a  

^a UNIVERSITY OF SALFORD   (United Kingdom)

Author keywords

Change management; Construction industry; Information systems; Knowledge management systems; Social control; Value analysis

Indexed keywords

CONSTRUCTION INDUSTRY; INDUSTRIAL MANAGEMENT; INFORMATION SYSTEMS; KNOWLEDGE MANAGEMENT; RESEARCH AND DEVELOPMENT MANAGEMENT; VALUE ENGINEERING;

CHANGE MANAGEMENT; KNOWLEDGE MANAGEMENT SYSTEMS; SOCIAL CONTROL;

KNOWLEDGE BASED SYSTEMS;

EID: 33947108432     PISSN: 02635577     EISSN: None     Source Type: Journal    
DOI: 10.1108/02635570710723796     Document Type: Article

References (51)

1. Alavi, M. and Leidner, D. (2001), "Review: knowledge management and knowledge management systems: conceptual foundations and research issues", MIS Quarterly, Vol. 25 No. 1, pp. 107-36.
2. Aranda, D.A. and Molina-Fernandez, L.M. (2002), "Determinants of innovation through a knowledge-based theory lens", Industrial Management & Data Systems, Vol. 102 No. 5, pp. 289-96.
3. Avison, D., Lau, F., Myers, M. and Nielsen, P.A. (1999), "Action research", Communications of the ACM, Vol. 42 No. 1, pp. 94-7.
4. Becerra-Fernandez, I. and Sabherwal, R. (2001), "Organisational knowledge management: a contingency perspective", Journal of Management Information Systems, Vol. 18 No. 1, pp. 23-55.
5. Borghoff, U.M. and Pareschi, R. (1998), Information Technology for Knowledge Management, Springer Verlag, Berlin.
6. Brown, J. and Duguid, P. (1998), "Organising knowledge", California Management Review, Vol. 40 No. 3, pp. 90-112.
7. Burrell, G. and Morgan, G. (1979), Sociological Paradigms and Organisational Analysis, Heineman, London.
8. Carlsson, S.A., El Sawy, O.A., Eriksson, I. and Raven, A. (1996), "Gaining competitive advantage through shared knowledge creation: in search of a new design theory for strategic information systems", in Coelho, J.D., Jelassi, T., Konig, W., Krcmar, H., O'callaghan, R. and Saaksjarvi, M. (Eds), Proceedings of the Fourth European Conference on Information Systems, Lisbon, pp. 1067-76.
9. Choo, C.W. (2000), "Closing the cognitive gaps: how people process information", in Marchand, D., Davenport, T. and Dickson, T. (Eds), Mastering Information Management, FT-Prentice-Hall, Harlow, pp. 245-53.
10. Choy, C.S., Yew, W.K. and Lin, B. (2006), "Criteria for measuring KM performance outcomes in organisations measuring KM performance outcomes", Industrial Management & Data Systems, Vol. 106 No. 7, pp. 917-36.
11. Cohen, D. and Prusak, L. (2001), In Good Company: How Social Capital makes Organisations Work, Harvard Business School Press, Boston, MA.
12. Crampton, C. (2001), "The mutual knowledge problem and its consequences for dispersed collaboration", Organisation Science, Vol. 12 No. 3, pp. 346-71.
13. Danchev, A. (2006), "Social capital and sustainable behavior of the firm social capital and sustainable", Industrial Management & Data Systems, Vol. 106 No. 7, pp. 953-65.
14. Davenport, T.H. and Prusak, L. (1998), Working Knowledge, Harvard Business School Press, Boston, MA.
15. Earl, M. (2001), "Knowledge management strategies: toward a taxonomy", Journal of Management Information Systems, Vol. 18 No. 1, pp. 215-33.
16. Ferris, C. and Farrell, J. (2003), "What are web services", Communications of the ACM, Vol. 46 No. 6, p. 31.
17. Gold, A.H. and Malhotra, A. (2001), "Knowledge management: an organisational capabilities perspective", Journal of Management Information Systems, Vol. 18 No. 1, pp. 185-214.
18. Hansen, M., Nohria, T.N. and Tierney, T. (1999), "What's your strategy for managing knowledge?", Harvard Business Review, Vol. 77 No. 2, pp. 106-16.
19. Huseby, T. and Chou, S.T. (2003), "Applying a knowledge-focused management philosophy to immature economies", Industrial Management & Data Systems, Vol. 102 No. 1, pp. 17-25.
20. Huysman, M. and Wulf, V. (2006), "IT to support knowledge sharing in communities, towards a social capital analysis", Journal of Information Technology, Vol. 21, pp. 40-51.
21. Kayworth, T. and Leidner, D. (2000), "The global virtual manager: a prescription for success", European Management Journal, Vol. 18 No. 2, pp. 183-94.
22. Kolsh, H., Schulze, F., Giraud-Carrier, F., Jones, J. and Pirinen, V. (2001), "D1.1: human resources and knowledge management practices in industry", paper presented at eCognos Consortium, available at: http://e-cognos.cstb.fr/Presentation/Delivrableslist.htm (accessed 31 October 2006).
23. Jarvenpaa, S. and Leidner, D. (1999), "Communication and trust in global virtual teams", Organisation Science, Vol. 10 No. 6, pp. 791-815.
24. Ju, T.L., Li, C.Y. and Lee, T.S. (2006), "A contingency model for knowledge management capability and innovation", Industrial Management & Data Systems, Vol. 106 No. 6, pp. 855-77.
25. Lee, S.M. and Hong, S. (2002), "An enterprise-wide knowledge management infrastructure", Industrial Management & Data Systems, Vol. 102 No. 1, pp. 17-25.
26. Lesser, E. (2000), Knowledge and Social Capital: Foundations and Application, Butterworth Heinemann, Boston, MA.
27. Lesser, E. and Prusak, L. (1999), "Communities of practice, social capital and organizational knowledge", in Lesser, E.L., Fontaine, M.A. and Slusher, J.A. (Eds), Knowledge and Communities, Butterworth Heinemann, Boston, MA, pp. 123-31.
28. Lin, C. and Tseng, S-M. (2005), "The implementation gaps for the knowledge management system", Industrial Management & Data Systems, Vol. 105 No. 2, pp. 208-22.
29. McAdam, R. and Galloway, A. (2005), "Enterprise resource planning and organisational innovation: a management perspective", Industrial Management & Data Systems, Vol. 105 No. 3, pp. 280-90.
30. McQueen, R. (1998), "Four views of knowledge and knowledge management", in Hoadley, E. and Benbasat, I. (Eds), Proceedings of the Fourth Americas Conference on Information Systems, University of New South Wales, Sydney, pp. 609-11.
31. Malhotra, Y. (2000), "From information management to knowledge management: beyond the 'hi-tech hidebound' systems", in Srikantaiah, K. and Koenig, M.E.D. (Eds), Knowledge Management for the Information Professional, Information Today, Inc., Medford, NJ, pp. 37-61.
32. Nahapiet, J. and Ghoshal, S. (1998), "Social capital, intellectual capital, and the organisational advantage", Academy of Management Review, Vol. 23 No. 2, pp. 242-66.
33. Nonaka, I. and Takeuchi, H. (1995), The Knowledge-creating Company: How Japanese Companies Create the Dynamics of Innovation, Oxford University Press, New York, NY.
34. O'Dell, C. and Grayson, C.J. (1998), "If only we knew what we know: identification and transfer of internal best practices", California Management Review, Vol. 40 No. 3, pp. 154-74.
35. Preiss, K., Goldman, S.L. and Nagel, R.N. (1996), Cooperate to Compete. Building Agile Business Relationships, Van Nostrand Reinhold, New York, NY.
36. Reddy, S.B. and Reddy, R. (2002), "Competitive agility and the challenge of legacy information systems", Industrial Management & Data Systems, Vol. 102 No. 1, pp. 5-16.
37. Saint-Onge, H. and Wallace, D. (2003), Leveraging Communities of Practice for Strategic Advantage, Butterworth-Heinemann, New York, NY.
38. Scarbrough, H., Swan, J. and Preston, J. (1999), Knowledge Management: A Literature Review, Institute of Personnel and Development, London.
39. Schubert, P., Lincke, D. and Schmid, B. (1998), "A global knowledge medium as a virtual community: the netacademy concept", in Hoadley, E. and Benbasat, I. (Eds), Proceedings of the Fourth Americas Conference on Information Systems, Baltimore, pp. 618-20.
40. Schultze, U. (1998), "Investigating the contradictions in knowledge management", Proceedings of the IFIP WG8.2 & WG8.6 Joint Working Conference on Information Systems: Current Issues and Future Changes, Helsinki, Omnipress, Madison, WI, pp. 155-74.
41. Schultze, U. and Leidner, D.E. (2002), "Knowledge management in IS research", MIS Quarterly, Vol. 26 No. 3, pp. 213-42.
42. Soliman, F. and Youssef, M. (2003), "The role of critical information in enterprise knowledge management", Industrial Management & Data Systems, Vol. 103 No. 7, pp. 484-90.
43. Sor, R. (2004), "Information technology and organisational structure - vindicating theories from the past", Management Decision, Vol. 42 No. 2, pp. 316-29.
44. Suchan, J. and Hayzak, G. (2001), "The communication characteristics of virtual teams: a case study", IEEE Transactions on Professional Communication, Vol. 44 No. 3, pp. 174-86.
45. Teece, D. (1998), "Capturing value from knowledge assets: the new economy, markets for know-how, and intangible assets", California Management Review, Vol. 40 No. 3, pp. 55-79.
46. Tiwana, A. (2001), The Knowledge Management Toolkit: Practical Techniques for Building Knowledge Management Systems, Prentice-Hall, Englewood Cliffs, NJ.
47. Tsai, W. and Ghoshal, S. (1999), "Social capital and value creation: the role of intrafirm networks", Academy of Management Journal, Vol. 41 No. 4, pp. 464-76.
48. Wenger, E. and McDermott, R. et al. (2002), Cultivating Communities of Practice: A Guide to Managing Knowledge, Harvard Business School Press, Boston, MA.
49. Wheatcroft, J. (2000), "Organizational change, the story so far", Industrial Management & Data Systems, Vol. 100 No. 1, pp. 5-9.
50. Yeh, Y.J., Lai, S.Q. and Ho, C.T. (2006), "Knowledge management enablers: a case study", Industrial Management & Data Systems, Vol. 106 No. 6, pp. 798-810.
51. Zack, M. (1998), "An architecture for managing explicated knowledge", Sloan Management Review, September.