Diversity management

International Hospitality Industry

Volumn , Issue , 2012, Pages 93-109

  Wood, Roy C ^a  

^a UNIVERSITY OF GUELPH   (Canada)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 33847399346     PISSN: None     EISSN: None     Source Type: Book    
DOI: None     Document Type: Chapter

References (23)

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3. Clark, S. (2000) Race-the final frontier, Caterer and Hotelkeeper, 5 October, pp. 26-28
4. Dunant, S. (ed.) (1994) The War of the Words: the Political Correctness Debate, Virago, London
5. Feng, F. and Pearson, T. E. (1999) Hotel expatriate managers in China: selection criteria, important skills and knowledge, repatriation concerns and causes of failure, International Journal of Hospitality Management, 18, (3), 309-321
6. Furnham, A. (1998) The Psychology of Managerial Incompetence: A Sceptic's Dictionary of Modern Organizational Issues. Whurr Publishers Ltd, London
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8. Goldsmith, A. L., Nickson, D. P., Sloan, D. H. and Wood, R. C. (1997) Human Resource Management for Hospitality Services. International Thomson Business Press, London
9. Hashml, A. (1999) The access powers, Caterer and Hotelkeeper, 15 July, pp. 29-30
10. Kaiser, C. (1998) The Gay Metropolis 1940-1960. Weidenfeld and Nicolson, London
11. Kandola, R. and Fullerton, J. (1998) Diversity in Action: Managing the Mosaic, 2nd ed. Institute of Personnel and Development, London
12. Liff, S. (1997) Two routes to managing diversity: individual differences or social group characteristics, Employee Relations, 19, (1), 11-26
13. Liff, S. (1999) Diversity and equal opportunities: room for a constructive compromise? Human Resource Management Journal, 9, (1), 65-75
14. Lucas, R. E. and Wood, R. C. (2000) Work and employment practices. In Brotherton, B. (ed.) An Introduction to the UK Hospitality Industry. Butterworth-Heinemann, Oxford pp. 93-120
15. Mallinson, H. and Weiler, B. (2000) Cross-cultural awareness of hospitality staff: an evaluation of a pilot training program, Australian Journal of Hospitality Management, 7, (1), 35-44
16. Maxwell, G., McDougall, M. and Blair, S. (2000) Managing diversity in the hotel sector: the emergence of a service quality opportunity, Managing Service Quality, 10, (6), 367-373
17. Mwaura, G., Sutton, J. and Roberts, D. (1998) Corporate and national culture-an irreconcilable dilemma for the hospitality manager, International Journal of Hospitality Management, 10, (6), 212-220
18. Taylor, S. and Edgar, D. (1999) Lacuna or lost cause? Some reflections on hospitality management research. In Brotherton, B. (ed.) The Handbook of Contemporary Hospitality Management Research, John Wiley, Chichester, pp. 19-38
19. Thomas, D. A. and Ely, R. J. (1996) Making differences matter: a new paradigm for managing diversity, Harvard Business Review, 74, (5), 79-90
20. Wood, R. C. (1997) Working in Hotels and Catering, 2nd ed. Thomson Learning, London
21. Carr-Ruffino, N. (1999) Diversity Success Strategies. Butterworth-Heinemann, Woburn, MA
22. Kandola, R. and Fullerton, J. (1998) Diversity in Action: Managing the Mosaic, 2nd ed. Institute of Personnel and Development, London
23. Maxwell, G., McDougall, M. and Blair, S. (2000) Managing diversity in the hotel sector: the emergence of a service quality opportunity, Managing Service Quality, 10, (6), 367-373