What do we really know about patient satisfaction?

Family Practice Management

Volumn 14, Issue 1, 2007, Pages 33-36

  Thiedke, C Carolyn ^a  

^a MEDICAL UNIVERSITY OF SOUTH CAROLINA   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

DOCTOR PATIENT RELATION; GENERAL PRACTICE; HUMAN; MANAGEMENT; PATIENT SATISFACTION; REVIEW;

FAMILY PRACTICE; HUMANS; PATIENT SATISFACTION; PHYSICIAN-PATIENT RELATIONS; PRACTICE MANAGEMENT, MEDICAL;

EID: 33846580131     PISSN: 10695648     EISSN: 15311929     Source Type: Journal    
DOI: None     Document Type: Review

References (32)

1. Hall JA, Dornan MC. Patient sociodemographic characteristics as predictors of satisfaction with medical care: a meta-analysis. Soc Sci Med. 1990;30:811-818.
2. Sixma HJ, Spreeuwenberg PM, van der Pasch MA. Patient satisfaction with the general practitioner: a two-level analysis. Med Care. 1998;36:212-229.
3. Haviland MG, Morales LS, Dial TH, Pincus HA. Race/ethnicity, socioeconomic status and satisfaction with health care. Am J Med Qual. 2005;20:195-203.
4. Kersnik J, Svab I, Vegnuti M. Frequent attenders in general practice. Scand J Prim Health Care. 2001;19:174-177.
5. Frostholm L, Fink P, Oernboel E, et al. The uncertain consultation and patient satisfaction. Psychosom Med. 2005;67:897-905.
6. Desai RA, Stefanovics EA, Rosenheck RA. The role of psychiatric diagnosis in satisfaction with primary care. Med Care. 2005;43:1208-1216.
7. Redekop WK, Koopmanschap MA, Stolk RP, Rutten GE, Wolffenbuttel BH, Niessen LW. Health-related quality of life and treatment satisfaction in Dutch patients with type-2 diabetes. Diabetes Care. 2002;25:458-463.
8. Walling AD, Woolley DC, Molgaard C, Kallail KJ. Patient satisfaction with migraine management by family physicians. J Am Board Fam Pract. 2005;18:563-566.
9. Parchman ML, Noel PH, Lee S. Primary care attributes, health care system hassles and chronic illness. Med Care. 2005;43:1123-1129.
10. Rao JK, Weinberger M, Kroenke K. Visit-specific expectations and patient-centered outcomes: a literature review. Arch Fam Med. 2000;9:1148-1155.
11. Bell RA, Kravitz RL, Thom D, Krupat E, Azari R. Unsaid but not forgotten. Arch Intern Med. 2001;161:1977-1984.
12. Shaw WS, Zaia A, Pransky G, Winters T, Patterson WB. Perceptions of provider communication and patient satisfaction for treatment of acute low back pain. J Occup Environ Med. 2005;47:1036-1043.
13. Cecil DW, Killeen I. Control, compliance and satisfaction in the family practice encounter. Fam Med. 1997;29:653-657.
14. Sherbourne CD, Sturm R, Wells KB. What outcomes matter to patients? J Gen Intern Med. 1999;14:357-363.
15. Gross DA, Zyzanski SJ, Borawski EA, Cebul RD, Stange KC. Patient satisfaction with time spent with their physician. J Fam Pract. 1998;47:133-137.
16. Zyzanski SJ, Stange KC, Langa D, Flocke SA. Trade-offs in high-volume primary care practice. J Fam Pract. 1998;46:397-402.
17. Lin CT, Albertson GA, Schilling LM, et al. Is patients' perception of time spent with the physician a determinant of ambulatory patient satisfaction? Arch Intern Med. 2001;161:1437-1442.
18. Chang JT, Hays RD, Shekelle PG, et al. Patients' global ratings of their health care are not associated with the technical quality of their care. Ann Intern Med. 2006;144:665-672.
19. Fung CH, Elliott MN, Hays RD, et al. Patients' preferences for technical versus interpersonal quality when selecting a primary care physician. Health Serv Res. 2005;40:957-977.
20. Otani K, Kurz RS, Harris LE. Managing primary care using patient satisfaction measures. J Healthc Manag. 2005;50:311-324.
21. Lill MM, Wilkinson TJ. Judging a book by its cover. BMJ. 2005;331:1524-1527.
22. Wolosin RJ. The voice of the patient. Qual Manag Health Care. 2005;14:155-164.
23. Brown JB, Dickie I, Brown L, Biehn J. Long-term attendance at a family practice teaching unit. Qualitative study of patients' views. Can Fam Physician. 1997;43:901-906.
24. Rosemann T, Wensing M, Reuter G, Szecsenyi J. Referrals from general practice to consultants in Germany. BMC Health Serv Res. 2006;6:5.
25. Bekkelund SI, Salvesen R. Are headache patients who initiate their referral to a neurologist satisfied with the consultation? Fam Pract. 2001;18:524-527.
26. Norman A, Sisler J, Hack T, Harlos M. Family physicians and cancer care. Palliative care patients' perspectives. Can Fam Physician. 2001;47:2009-2012,2015-2016.
27. Donahue KE, Ashkin E, Pathman DE. Length of patient-physician relationship and patients' satisfaction and preventive service use in the rural south: a cross-sectional telephone study. BMC Fam Pract. 2005;6:40.
28. Kroenke K, Jackson JL. Outcome in general medical patients presenting with common symptoms. Fam Pract. 1998;15:398-403.
29. Gary TL, Maiese EM, Batts-Turner M, Wang NY, Brancati FL. Patient satisfaction, preventive services and emergency room use among African-Americans with type-2 diabetes. Dis Manag. 2005;8:361-371.
30. Beach MC, Sugarman J, Johnson RL, Arbelaez JJ, Duggan PS, Cooper LA. Do patients treated with dignity report higher satisfaction, adherence and receipt of preventive care? Ann Fam Med. 2005;3:331-338.
31. Stelfox HT, Gandhi TK, Orav EJ, Gustafson ML. The relation of patient satisfaction with complaints against physicians and malpractice lawsuits. Am J Med. 2005;118:1126-1133.
32. Haas JS, Cook EF, Puopolo AL, Burstin HR, Cleary PD, Brennan TA. Is the professional satisfaction of general internists associated with patient satisfaction? J Gen Intern Med. 2000;15:122-128.