메뉴 건너뛰기




Volumn 27, Issue 1, 2007, Pages 39-57

Salesperson-employer relationships: Salesperson responses to relationship problems and their antecedents

Author keywords

[No Author keywords available]

Indexed keywords


EID: 33846500883     PISSN: 08853134     EISSN: None     Source Type: Journal    
DOI: 10.2753/PSS0885-3134270103     Document Type: Article
Times cited : (15)

References (85)
  • 2
    • 84986665106 scopus 로고
    • "The Measurement and Antecedents of Affective, Continuance and Normative Commitment to the Organization"
    • Allen, N.J., and J.P. Meyer (1990), "The Measurement and Antecedents of Affective, Continuance and Normative Commitment to the Organization," Journal of Occupational Psychology, 63 (1), 1-18.
    • (1990) Journal of Occupational Psychology , vol.63 , Issue.1 , pp. 1-18
    • Allen, N.J.1    Meyer, J.P.2
  • 3
    • 38249029861 scopus 로고
    • "Transaction Costs as Determinants of Opportunism in Integrated and Independent Sales Forces"
    • (April)
    • Anderson, Erin (1988), "Transaction Costs as Determinants of Opportunism in Integrated and Independent Sales Forces," Journal of Economic Behavior and Organization, 9 (April), 247-264.
    • (1988) Journal of Economic Behavior and Organization , vol.9 , pp. 247-264
    • Anderson, E.1
  • 4
    • 34147096911 scopus 로고
    • "The Effect of Sampling Error on Convergence, Improper Solutions, and Goodness of Fit Indices for Maximum Likelihood Confirmatory Factor Analysis"
    • Anderson, James C., and David W. Gerbing (1984), "The Effect of Sampling Error on Convergence, Improper Solutions, and Goodness of Fit Indices for Maximum Likelihood Confirmatory Factor Analysis," Psychometrika, 49 (2), 155-173.
    • (1984) Psychometrika , vol.49 , Issue.2 , pp. 155-173
    • Anderson, J.C.1    Gerbing, D.W.2
  • 5
    • 41649112685 scopus 로고
    • "Structural Equation Modeling in Practice: A Review and Recommended Two-Step Approach"
    • (May)
    • Anderson, James C., and David W. Gerbing (1988), "Structural Equation Modeling in Practice: A Review and Recommended Two-Step Approach," Psychological Bulletin, 103 (May), 411-423.
    • (1988) Psychological Bulletin , vol.103 , pp. 411-423
    • Anderson, J.C.1    Gerbing, D.W.2
  • 6
    • 33846478383 scopus 로고    scopus 로고
    • "The Relative Effects of Relationship Quality and Exchange Satisfaction on Customer Loyalty"
    • Auh, S., and C.F. Shih (2005), "The Relative Effects of Relationship Quality and Exchange Satisfaction on Customer Loyalty," Journal of Business-to-Business Research, 12 (2), 73-100.
    • (2005) Journal of Business-to-Business Research , vol.12 , Issue.2 , pp. 73-100
    • Auh, S.1    Shih, C.F.2
  • 7
    • 0037786271 scopus 로고
    • "Performance and Satisfaction in an Industrial Sales Force: An Examination of Their Antecedents and Simultaneity"
    • (Spring)
    • Bagozzi, Richard P. (1980), "Performance and Satisfaction in an Industrial Sales Force: An Examination of Their Antecedents and Simultaneity," Journal of Marketing, 44 (Spring), 65-77.
    • (1980) Journal of Marketing , vol.44 , pp. 65-77
    • Bagozzi, R.P.1
  • 8
    • 11144311150 scopus 로고    scopus 로고
    • "'Migrating' to New Service Providers: Toward a Unifying Framework of Consumers' Switching Behaviors"
    • Bansal, H.S., S. Taylor, and Y.S. James (2005), "'Migrating' to New Service Providers: Toward a Unifying Framework of Consumers' Switching Behaviors," Journal of the Academy of Marketing Science, 33 (1), 96-115.
    • (2005) Journal of the Academy of Marketing Science , vol.33 , Issue.1 , pp. 96-115
    • Bansal, H.S.1    Taylor, S.2    James, Y.S.3
  • 9
    • 0000568746 scopus 로고
    • "Some Contributions to Efficient Statistics in Structural Models: Specification and Estimation of Moment Structures"
    • Bentler, P.M. (1983), "Some Contributions to Efficient Statistics in Structural Models: Specification and Estimation of Moment Structures," Psychometrika, 48 (4), 493-517.
    • (1983) Psychometrika , vol.48 , Issue.4 , pp. 493-517
    • Bentler, P.M.1
  • 10
  • 11
    • 84964116962 scopus 로고
    • "A Unified Model of Turnover from Organizations"
    • (February)
    • Bluedorn, Alan C. (1982), "A Unified Model of Turnover from Organizations," Human Relations, 35 (February), 135-153.
    • (1982) Human Relations , vol.35 , pp. 135-153
    • Bluedorn, A.C.1
  • 13
    • 0001581535 scopus 로고
    • "Discriminant Validation of Measures of Job Satisfaction, Job Involvement, and Organizational Commitment"
    • Brooke, Paul P., Daniel W. Russell, and James L. Price (1988), "Discriminant Validation of Measures of Job Satisfaction, Job Involvement, and Organizational Commitment," Journal of Applied Psychology, 73 (2), 139-145.
    • (1988) Journal of Applied Psychology , vol.73 , Issue.2 , pp. 139-145
    • Brooke, P.P.1    Russell, D.W.2    Price, J.L.3
  • 14
    • 21144480256 scopus 로고
    • "Antecedents and Consequences of Salesperson Job Satisfaction: Meta-Analysis and Assessment of Causal Effects"
    • (February)
    • Brown, Steven P., and Robert A. Peterson (1993), "Antecedents and Consequences of Salesperson Job Satisfaction: Meta-Analysis and Assessment of Causal Effects," Journal of Marketing Research, 30 (February), 63-77.
    • (1993) Journal of Marketing Research , vol.30 , pp. 63-77
    • Brown, S.P.1    Peterson, R.A.2
  • 15
    • 0001233581 scopus 로고
    • "Alternative Ways of Assessing Model Fit"
    • in K.A. Bollen and J. Scott Long, eds., Newbury Park CA: Sage
    • Browne, Michael W., and Robert Cudeck (1993), "Alternative Ways of Assessing Model Fit," in Testing Structural Equation Models, K.A. Bollen and J. Scott Long, eds., Newbury Park CA: Sage, 136-162.
    • (1993) Testing Structural Equation Models , pp. 136-162
    • Browne, M.W.1    Cudeck, R.2
  • 17
    • 0001884863 scopus 로고
    • "Attitudes and Attraction"
    • in L. Berkowitz, ed., New York: Academic Press
    • Byrne, D. (1969), "Attitudes and Attraction," in Advances in Experimental Social Psychology, L. Berkowitz, ed., vol. 4, New York: Academic Press, 35-89.
    • (1969) Advances in Experimental Social Psychology , vol.4 , pp. 35-89
    • Byrne, D.1
  • 19
    • 0001281739 scopus 로고
    • "Developing and Testing a Model of Survivor Responses to Layoffs"
    • Davy, Jeanette A., Angelo J. Kinicki, and Christine L. Scheck (1991), "Developing and Testing a Model of Survivor Responses to Layoffs," Journal of Vocational Behavior, 38 (3), 302-317.
    • (1991) Journal of Vocational Behavior , vol.38 , Issue.3 , pp. 302-317
    • Davy, J.A.1    Kinicki, A.J.2    Scheck, C.L.3
  • 20
    • 21144474903 scopus 로고
    • "Clients Responses to Dissatisfaction in Psychotherapy - A Test of Rusbult Exit-Voice-Loyalty-Neglect Model"
    • Derlega, V.J., B.A. Winstead, R.J. Lewis, and J. Maddux (1993), "Clients Responses to Dissatisfaction in Psychotherapy - A Test of Rusbult Exit-Voice-Loyalty-Neglect Model," Journal of Social and Clinical Psychology, 12 (3), 307-318.
    • (1993) Journal of Social and Clinical Psychology , vol.12 , Issue.3 , pp. 307-318
    • Derlega, V.J.1    Winstead, B.A.2    Lewis, R.J.3    Maddux, J.4
  • 21
    • 0035531102 scopus 로고    scopus 로고
    • "A Critical Review of Theories Underlying Relationship Marketing in the Context of Explaining Consumer Relationships"
    • De Wulf, K., and G. Odekerken-Schroder (2001), "A Critical Review of Theories Underlying Relationship Marketing in the Context of Explaining Consumer Relationships," Journal of the Theory of Social Behaviour, 31 (1), 73-88.
    • (2001) Journal of the Theory of Social Behaviour , vol.31 , Issue.1 , pp. 73-88
    • De Wulf, K.1    Odekerken-Schroder, G.2
  • 23
    • 0001932429 scopus 로고
    • "Developing Buyer-Seller Relationships"
    • (April)
    • Dwyer, F. Robert, Paul H. Schurr, and Sejo Oh (1987), "Developing Buyer-Seller Relationships," Journal of Marketing, 51 (April), 11-27.
    • (1987) Journal of Marketing , vol.51 , pp. 11-27
    • Dwyer, F.R.1    Schurr, P.H.2    Oh, S.3
  • 24
    • 0022013369 scopus 로고
    • "Control: Organizational and Economic Approaches"
    • (February)
    • Eisenhardt, Kathleen M. (1985), "Control: Organizational and Economic Approaches," Management Science, 31 (February), 134-149.
    • (1985) Management Science , vol.31 , pp. 134-149
    • Eisenhardt, K.M.1
  • 25
    • 0001428224 scopus 로고
    • "Exit, Voice, Loyalty and Neglect as Responses to Job Dissatisfaction: A Multidimensional Scaling Study"
    • Farrell, Daniel (1983), "Exit, Voice, Loyalty and Neglect as Responses to Job Dissatisfaction: A Multidimensional Scaling Study," Academy of Management Journal, 26(4), 596-607.
    • (1983) Academy of Management Journal , vol.26 , Issue.4 , pp. 596-607
    • Farrell, D.1
  • 26
    • 49049151264 scopus 로고
    • "Exchange Variables as Predictors of Job Satisfaction, Job Commitment, and Turnover: The Impact of Rewards, Costs, Alternatives, and Investments"
    • Farrell, Daniel, and Caryl E. Rusbult (1981), "Exchange Variables as Predictors of Job Satisfaction, Job Commitment, and Turnover: The Impact of Rewards, Costs, Alternatives, and Investments," Organizational Behavior and Human Performance, 27, 78-95.
    • (1981) Organizational Behavior and Human Performance , vol.27 , pp. 78-95
    • Farrell, D.1    Rusbult, C.E.2
  • 28
    • 0000009769 scopus 로고
    • "Evaluating Structural Equation Models with Unobservable Variables and Measurement Error"
    • (February)
    • Fornell, Claes, and David F. Larker (1981), "Evaluating Structural Equation Models with Unobservable Variables and Measurement Error," Journal of Marketing Research, 18 (February), 39-50.
    • (1981) Journal of Marketing Research , vol.18 , pp. 39-50
    • Fornell, C.1    Larker, D.F.2
  • 29
    • 33845237898 scopus 로고
    • "Defensive Marketing Strategy By Customer Complaint Management: A Theoretical Analysis"
    • (November)
    • Fornell, Claes, and B. Wernerfeldt (1987), "Defensive Marketing Strategy By Customer Complaint Management: A Theoretical Analysis," Journal of Marketing Research, 24 (November), 337-346.
    • (1987) Journal of Marketing Research , vol.24 , pp. 337-346
    • Fornell, C.1    Wernerfeldt, B.2
  • 30
    • 0033468720 scopus 로고    scopus 로고
    • "A Meta Analysis of Satisfaction in Marketing Channel Relationships"
    • Geyskins, I., J.B.E.M. Steenkamp, and N. Kumar (1999), "A Meta Analysis of Satisfaction in Marketing Channel Relationships," Journal of Marketing Research, 36 (2), 223-238.
    • (1999) Journal of Marketing Research , vol.36 , Issue.2 , pp. 223-238
    • Geyskins, I.1    Steenkamp, J.B.E.M.2    Kumar, N.3
  • 31
    • 84970103910 scopus 로고
    • "A Re-examination of Rusbult's 'Responses to Dissatisfaction' Typology"
    • Goodwin, Robin (1991), "A Re-examination of Rusbult's 'Responses to Dissatisfaction' Typology," Journal of Social and Personal Relationships, 8(4), 569-574.
    • (1991) Journal of Social and Personal Relationships , vol.8 , Issue.4 , pp. 569-574
    • Goodwin, R.1
  • 32
    • 0033121455 scopus 로고    scopus 로고
    • "Employees' Reactions to Problematic Events: A Circumplex Structure of Five Categories of Responses, and the Role of Job Satisfaction"
    • Hagedoorn, M., N.W. Van Yperen, E. Van de Vliert, and B.P. Buunk (1999), "Employees' Reactions to Problematic Events: A Circumplex Structure of Five Categories of Responses, and the Role of Job Satisfaction," Journal of Organizational Behavior, 20 (3), 309-321.
    • (1999) Journal of Organizational Behavior , vol.20 , Issue.3 , pp. 309-321
    • Hagedoorn, M.1    Van Yperen, N.W.2    Van de Vliert, E.3    Buunk, B.P.4
  • 33
    • 33846529148 scopus 로고    scopus 로고
    • "Is Being Good Better Than Being Cheap, or Is Being Cheap Better Than Being Good?"
    • in Barbara Kahn and Mary Frances, eds., Provo, UT: Association for Consumer Research
    • Hansen, H., B.M. Samuelsen, and B.G. Lorentzen (2004), "Is Being Good Better Than Being Cheap, or Is Being Cheap Better Than Being Good?" in Advances in Consumer Research, vol. 31, Barbara Kahn and Mary Frances, eds., Provo, UT: Association for Consumer Research, 446-450.
    • (2004) Advances in Consumer Research , vol.31 , pp. 446-450
    • Hansen, H.1    Samuelsen, B.M.2    Lorentzen, B.G.3
  • 34
    • 0000268545 scopus 로고
    • "Cooperation, Opportunism, and the Invisible Hand: Implications for Transaction Cost Theory"
    • Hill, Charles W.L. (1990), "Cooperation, Opportunism, and the Invisible Hand: Implications for Transaction Cost Theory," Academy of Management Review, 15 (3), 500-513.
    • (1990) Academy of Management Review , vol.15 , Issue.3 , pp. 500-513
    • Hill, C.W.L.1
  • 38
    • 0942267053 scopus 로고    scopus 로고
    • "Safeguarding Interorganizational Performance and Continuity Under Ex Post Opportunism"
    • Jap, S.D., and E. Anderson (2003), "Safeguarding Interorganizational Performance and Continuity Under Ex Post Opportunism," Management Science, 49 (12), 1684-1701.
    • (2003) Management Science , vol.49 , Issue.12 , pp. 1684-1701
    • Jap, S.D.1    Anderson, E.2
  • 39
    • 44649197264 scopus 로고
    • "Theory of the Firm: Managerial Behavior, Agency Costs, and Ownership Structure"
    • Jensen, Michael C., and William N. Meckling (1976), "Theory of the Firm: Managerial Behavior, Agency Costs, and Ownership Structure," Journal of Financial Economics, 3 (4), 305-360.
    • (1976) Journal of Financial Economics , vol.3 , Issue.4 , pp. 305-360
    • Jensen, M.C.1    Meckling, W.N.2
  • 40
    • 0001166171 scopus 로고
    • "Resisting Temptation: Devaluation of Alternative Partners as a Means of Maintaining Commitment in Close Relationships"
    • (December)
    • Johnson, Dennis J., and Caryl E. Rusbult (1989), "Resisting Temptation: Devaluation of Alternative Partners as a Means of Maintaining Commitment in Close Relationships," Journal of Personality and Social Psychology, 57 (December), 967-980.
    • (1989) Journal of Personality and Social Psychology , vol.57 , pp. 967-980
    • Johnson, D.J.1    Rusbult, C.E.2
  • 41
    • 0002943250 scopus 로고
    • "Social and Cognitive Features of the Dissolution of Commitment to Relationships"
    • in S. Duck, ed., London: Academic Press
    • Johnson, Michael P. (1982), "Social and Cognitive Features of the Dissolution of Commitment to Relationships," in Personal Relationships: Dissolving Personal Relationships, S. Duck, ed., London: Academic Press, 51-73.
    • (1982) Personal Relationships: Dissolving Personal Relationships , pp. 51-73
    • Johnson, M.P.1
  • 42
    • 0037028467 scopus 로고    scopus 로고
    • "Why Customers Stay: Measuring the Underlying Dimensions of Services Switching Costs and Managing Their Differential Strategic Outcomes"
    • Jones, M.A., D.L. Mothersbaugh, and S.E. Betty (2002), "Why Customers Stay: Measuring the Underlying Dimensions of Services Switching Costs and Managing Their Differential Strategic Outcomes," Journal of Business Research, 55 (6), 441-450.
    • (2002) Journal of Business Research , vol.55 , Issue.6 , pp. 441-450
    • Jones, M.A.1    Mothersbaugh, D.L.2    Betty, S.E.3
  • 43
    • 0002305982 scopus 로고
    • "Testing Structural Equation Models"
    • in Kenneth A. Bollen and J. Scott Long, eds., Newbury Park, CA: Sage
    • Jöreskog, Karl G. (1993), "Testing Structural Equation Models," in Testing Structural Equation Models, Kenneth A. Bollen and J. Scott Long, eds., Newbury Park, CA: Sage.
    • (1993) Testing Structural Equation Models
    • Jöreskog, K.G.1
  • 44
    • 0003401504 scopus 로고
    • LISREL VI User's Guide
    • Mooresville, IN: Scientific Software
    • Jöreskog, Karl G., and D. Sörbom (1984), LISREL VI User's Guide, Mooresville, IN: Scientific Software.
    • (1984)
    • Jöreskog, K.G.1    Sörbom, D.2
  • 45
    • 0000125532 scopus 로고
    • "Prospect Theory: An Analysis of Decision Under Risk"
    • (March)
    • Kahneman, Daniel, and Amos Tversky (1979), "Prospect Theory: An Analysis of Decision Under Risk," Econometrica, 47 (March), 263-291.
    • (1979) Econometrica , vol.47 , pp. 263-291
    • Kahneman, D.1    Tversky, A.2
  • 46
    • 0031316880 scopus 로고    scopus 로고
    • "Assessment of Meyer and Allen's Three-Component Model of Organizational Commitment in South Korea"
    • Ko, Jong-Wook, James L. Price, and Charles W. Mueller (1997), "Assessment of Meyer and Allen's Three-Component Model of Organizational Commitment in South Korea," Journal of Applied Psychology, 82 (6), 961-973.
    • (1997) Journal of Applied Psychology , vol.82 , Issue.6 , pp. 961-973
    • Ko, J.-W.1    Price, J.L.2    Mueller, C.W.3
  • 47
    • 3042609508 scopus 로고    scopus 로고
    • "Customer Value, Satisfaction, Loyalty, and Switching Costs: An Illustration from a Business-to-Business Service Context"
    • Lam, S.Y., V. Shankar, M.K. Erramilli, and B. Murthy (2004), "Customer Value, Satisfaction, Loyalty, and Switching Costs: An Illustration from a Business-to-Business Service Context," Journal of the Academy of Marketing Science, 32 (3), 293-311.
    • (2004) Journal of the Academy of Marketing Science , vol.32 , Issue.3 , pp. 293-311
    • Lam, S.Y.1    Shankar, V.2    Erramilli, M.K.3    Murthy, B.4
  • 48
    • 21144433909 scopus 로고    scopus 로고
    • "Commitment and Its Theorized Determinants: A Meta-Analysis of the Investment Model"
    • Le, B., and C. R. Agnew (2003), "Commitment and Its Theorized Determinants: A Meta-Analysis of the Investment Model," Personal Relationships, 10 (1), 37-57.
    • (2003) Personal Relationships , vol.10 , Issue.1 , pp. 37-57
    • Le, B.1    Agnew, C.R.2
  • 49
    • 84925976868 scopus 로고
    • "The Prisoners' Dilemma in the Invisible Hand: An Analysis of Intrafirm Productivity"
    • (May)
    • Leibenstein, Harvey (1982), "The Prisoners' Dilemma in the Invisible Hand: An Analysis of Intrafirm Productivity," American Economic Review, 72, 2 (May), 92-97.
    • (1982) American Economic Review , vol.72 , Issue.2 , pp. 92-97
    • Leibenstein, H.1
  • 50
    • 0001498273 scopus 로고
    • "A Social Exchange View on the Dissolution of Pair Relationships"
    • in R. Burgess and Ted L. Huston, eds., New York: Academic Press
    • Levinger, G. (1979), "A Social Exchange View on the Dissolution of Pair Relationships," in Social Exchange in Developing Relationships, R. Burgess and Ted L. Huston, eds., New York: Academic Press, 169-193.
    • (1979) Social Exchange in Developing Relationships , pp. 169-193
    • Levinger, G.1
  • 51
    • 84974399337 scopus 로고
    • "Citizen Responses to Dissatisfaction in Urban Communities - A Partial Test of a General Model"
    • Lyons, W.E., and D. Lowery (1989), "Citizen Responses to Dissatisfaction in Urban Communities - A Partial Test of a General Model," Journal of Politics, 51 (4), 841-868.
    • (1989) Journal of Politics , vol.51 , Issue.4 , pp. 841-868
    • Lyons, W.E.1    Lowery, D.2
  • 52
    • 84937295677 scopus 로고
    • "Exit, Voice Loyalty and Neglect in an Urban School System"
    • Maitland, R.E. (1995), "Exit, Voice Loyalty and Neglect in an Urban School System," Social Science Quarterly, 76 (3), 506-512.
    • (1995) Social Science Quarterly , vol.76 , Issue.3 , pp. 506-512
    • Maitland, R.E.1
  • 53
    • 11944272672 scopus 로고
    • "A Review and Meta-Analysis of the Antecedents and Consequences of Organizational Commitment"
    • Mathieu, John E., and Dennis M. Zajac (1990), "A Review and Meta-Analysis of the Antecedents and Consequences of Organizational Commitment," Psychological Bulletin, 108 (2), 171-194.
    • (1990) Psychological Bulletin , vol.108 , Issue.2 , pp. 171-194
    • Mathieu, J.E.1    Zajac, D.M.2
  • 54
    • 0027670997 scopus 로고
    • "Statistical Difficulties of Detecting Interactions and Moderator Effects"
    • McClelland, G.H., and C.M. Judd (1993), "Statistical Difficulties of Detecting Interactions and Moderator Effects," Psychological Bulletin, 114 (2), 376-390.
    • (1993) Psychological Bulletin , vol.114 , Issue.2 , pp. 376-390
    • McClelland, G.H.1    Judd, C.M.2
  • 55
    • 0002872651 scopus 로고
    • "Causes of Employee Turnover: A Test of the Mobley, Griffith, Hand and Meglino Model"
    • Michaels, C.E., and P.E. Spector (1982), "Causes of Employee Turnover: A Test of the Mobley, Griffith, Hand and Meglino Model," Journal of Applied Psychology, 67 (1), 53-59.
    • (1982) Journal of Applied Psychology , vol.67 , Issue.1 , pp. 53-59
    • Michaels, C.E.1    Spector, P.E.2
  • 56
    • 84964116560 scopus 로고
    • "Determinants of Organizational Commitment"
    • Mottaz, C.J. (1988), "Determinants of Organizational Commitment," Human Relations, 41 (6), 467-482.
    • (1988) Human Relations , vol.41 , Issue.6 , pp. 467-482
    • Mottaz, C.J.1
  • 59
    • 58149208418 scopus 로고
    • "Analysis of Role Conflict and Role Ambiguity an a Structural Equations Framework"
    • Netemeyer, Richard G., Mark W. Johnson, and Scot Burton (1990), "Analysis of Role Conflict and Role Ambiguity an a Structural Equations Framework," Journal of Applied Psychology, 75 (2), 148-157.
    • (1990) Journal of Applied Psychology , vol.75 , Issue.2 , pp. 148-157
    • Netemeyer, R.G.1    Johnson, M.W.2    Burton, S.3
  • 60
    • 0000456854 scopus 로고
    • "Markets, Bureaucracies, and Clans"
    • (March)
    • Ouchi, William G. (1980), "Markets, Bureaucracies, and Clans," Administrative Science Quarterly, 25, 1 (March), 129-141.
    • (1980) Administrative Science Quarterly , vol.25 , Issue.1 , pp. 129-141
    • Ouchi, W.G.1
  • 62
    • 0011626868 scopus 로고
    • "Responses to Dissatisfaction in Buyer-Seller Relationships: Exit, Voice, Aggression, Loyalty, and Neglect"
    • Ph.D. dissertation, University of Cincinnati
    • Ping, R. (1990), "Responses to Dissatisfaction in Buyer-Seller Relationships: Exit, Voice, Aggression, Loyalty, and Neglect," Ph.D. dissertation, University of Cincinnati.
    • (1990)
    • Ping, R.1
  • 63
    • 43949166534 scopus 로고
    • "The Effects of Satisfaction and Structural Constraints on Retailer Exiting, Voice, Loyalty, Opportunism, and Neglect"
    • (Fall)
    • Ping, R. (1993), "The Effects of Satisfaction and Structural Constraints on Retailer Exiting, Voice, Loyalty, Opportunism, and Neglect," Journal of Retailing, 69 (Fall), 320-352.
    • (1993) Journal of Retailing , vol.69 , pp. 320-352
    • Ping, R.1
  • 64
    • 0031156368 scopus 로고    scopus 로고
    • "Voice in Business-to-Business Relationships: Cost-of-Exit and Demographic Antecedents"
    • Ping, R. (1997), "Voice in Business-to-Business Relationships: Cost-of-Exit and Demographic Antecedents," Journal of Retailing, 73 (3), 383-406.
    • (1997) Journal of Retailing , vol.73 , Issue.3 , pp. 383-406
    • Ping, R.1
  • 65
    • 0000006584 scopus 로고    scopus 로고
    • "Unexplored Antecedents of Exiting in a Marketing Channel"
    • (Summer)
    • Ping, R. (1999), "Unexplored Antecedents of Exiting in a Marketing Channel," Journal of Retailing, 75, 2 (Summer), 218-242.
    • (1999) Journal of Retailing , vol.75 , Issue.2 , pp. 218-242
    • Ping, R.1
  • 66
    • 0345017169 scopus 로고    scopus 로고
    • "Antecedents of Satisfaction in a Marketing Channel"
    • (December)
    • Ping, R. (2003), "Antecedents of Satisfaction in a Marketing Channel," Journal of Retailing, 79 (December), 237-248.
    • (2003) Journal of Retailing , vol.79 , pp. 237-248
    • Ping, R.1
  • 67
    • 0346268830 scopus 로고    scopus 로고
    • "On Assuring Valid Measures for Theoretical Models Using Survey Data"
    • Ping, R. (2004), "On Assuring Valid Measures for Theoretical Models Using Survey Data," Journal of Business Research, 57 (2), 125-141.
    • (2004) Journal of Business Research , vol.57 , Issue.2 , pp. 125-141
    • Ping, R.1
  • 69
    • 0001537371 scopus 로고
    • "Interorganizational Dependence and Control as Products of Opportunism in Dealer-Supplier Relations"
    • Provan, K.G., and S.J. Skinner (1989), "Interorganizational Dependence and Control as Products of Opportunism in Dealer-Supplier Relations," Academy of Management Journal, 32 (1), 202-212.
    • (1989) Academy of Management Journal , vol.32 , Issue.1 , pp. 202-212
    • Provan, K.G.1    Skinner, S.J.2
  • 70
    • 0022292983 scopus 로고
    • "Adaptation to Work: An Analysis of Employee Health, Withdrawal, and Change"
    • Rosse, Joseph G., and C.G. Hulin (1985), "Adaptation to Work: An Analysis of Employee Health, Withdrawal, and Change," Organizational Behavior and Human Decision Processes, 36 (3), 324-347.
    • (1985) Organizational Behavior and Human Decision Processes , vol.36 , Issue.3 , pp. 324-347
    • Rosse, J.G.1    Hulin, C.G.2
  • 71
    • 0002232095 scopus 로고
    • "Relationship Between Absenteeism and Other Employee Behaviors"
    • in Paul S. Goodman, Robert S. Atkin, and Associates, eds., San Francisco: Jossey-Bass
    • Rosse, Joseph G., and Howard E. Miller (1984), "Relationship Between Absenteeism and Other Employee Behaviors," in Absenteeism, Paul S. Goodman, Robert S. Atkin, and Associates, eds., San Francisco: Jossey-Bass, 194-228.
    • (1984) Absenteeism , pp. 194-228
    • Rosse, J.G.1    Miller, H.E.2
  • 72
    • 0001298887 scopus 로고
    • "Commitment and Satisfaction in Romantic Associations: A Test of the Investment Model"
    • Rusbult, Caryl E. (1980), "Commitment and Satisfaction in Romantic Associations: A Test of the Investment Model," Journal of Experimental Social Psychology, 16 (2), 172-186.
    • (1980) Journal of Experimental Social Psychology , vol.16 , Issue.2 , pp. 172-186
    • Rusbult, C.E.1
  • 73
    • 0000388533 scopus 로고
    • "Exit, Voice, Loyalty, and Neglect: Responses to Dissatisfaction in Romantic Involvement"
    • Rusbult, Caryl E., Isabella M. Zembrodt, and Lawanna K. Gunn (1982), "Exit, Voice, Loyalty, and Neglect: Responses to Dissatisfaction in Romantic Involvement," Journal of Personal and Social Psychology, 43 (6), 1230-1242.
    • (1982) Journal of Personal and Social Psychology , vol.43 , Issue.6 , pp. 1230-1242
    • Rusbult, C.E.1    Zembrodt, I.M.2    Gunn, L.K.3
  • 74
    • 0001428789 scopus 로고
    • "Impact of Exchange Variables on Exit, Voice, Loyalty, and Neglect: An Integrative Model of Responses to Declining Job Satisfaction"
    • (September)
    • Rusbult, Caryl E., Dan Farrell, Glen Rogers, and Arch G. Mainous, III (1988), "Impact of Exchange Variables on Exit, Voice, Loyalty, and Neglect: An Integrative Model of Responses to Declining Job Satisfaction," Academy of Management Journal, 31 (September), 599-627.
    • (1988) Academy of Management Journal , vol.31 , pp. 599-627
    • Rusbult, C.E.1    Farrell, D.2    Rogers, G.3    Mainous III, A.G.4
  • 75
    • 0010950227 scopus 로고
    • "A Structural Model Depicting Sales-people's Job Stress"
    • Sager, Jeffery K. (1994), "A Structural Model Depicting Sales-people's Job Stress," Journal of the Academy of Marketing Science, 22 (1), 78-84.
    • (1994) Journal of the Academy of Marketing Science , vol.22 , Issue.1 , pp. 78-84
    • Sager, J.K.1
  • 76
    • 15844409024 scopus 로고    scopus 로고
    • "Voice Versus Loyalty: Self Construals and Responses to Dissatisfaction in Romantic Relationships"
    • Sinclair, L., and B. Fehr (2005), "Voice Versus Loyalty: Self Construals and Responses to Dissatisfaction in Romantic Relationships," Journal of Experimental Social Psychology, 41 (2), 298-304.
    • (2005) Journal of Experimental Social Psychology , vol.41 , Issue.2 , pp. 298-304
    • Sinclair, L.1    Fehr, B.2
  • 77
    • 51249171851 scopus 로고
    • "Voice, Exit, and Negative Word-of-Mouth Behaviors: An Investigation Across Three Service Categories"
    • (Winter)
    • Singh, Jagdip (1990), "Voice, Exit, and Negative Word-of-Mouth Behaviors: An Investigation Across Three Service Categories," Journal of the Academy of Marketing Sciences, 18 (Winter), 1-15.
    • (1990) Journal of the Academy of Marketing Sciences , vol.18 , pp. 1-15
    • Singh, J.1
  • 78
    • 0342568956 scopus 로고
    • "Attribution of Choice"
    • in M. Fishbein, ed., Hillsdale, NJ: Lawrence Erlbaum
    • Steiner, I.D. (1980), "Attribution of Choice," in Progress in Social Psychology, vol. 1, M. Fishbein, ed., Hillsdale, NJ: Lawrence Erlbaum.
    • (1980) Progress in Social Psychology , vol.1
    • Steiner, I.D.1
  • 79
    • 0038106203 scopus 로고    scopus 로고
    • "The Consequences of Job Insecurity for Employers and Unions: Exit, Voice and Loyalty"
    • Sverke, M., and S. Goslinga (2003), "The Consequences of Job Insecurity for Employers and Unions: Exit, Voice and Loyalty," Economic and Industrial Democracy, 24 (2), 241-270.
    • (2003) Economic and Industrial Democracy , vol.24 , Issue.2 , pp. 241-270
    • Sverke, M.1    Goslinga, S.2
  • 82
    • 0000189486 scopus 로고
    • "Antecedents and Consequences of Satisfaction and Commitment in Turnover Models: A Reanalysis Using Latent Variable Structural Equation Methods"
    • (May)
    • Williams, Larry J., and John T. Hazer (1986), "Antecedents and Consequences of Satisfaction and Commitment in Turnover Models: A Reanalysis Using Latent Variable Structural Equation Methods," Journal of Applied Psychology, 71 (May), 219-231.
    • (1986) Journal of Applied Psychology , vol.71 , pp. 219-231
    • Williams, L.J.1    Hazer, J.T.2
  • 84
    • 0000117734 scopus 로고
    • "The Modern Corporation: Origins, Evolution, Attributes"
    • (December)
    • Williamson, Oliver E. (1981), "The Modern Corporation: Origins, Evolution, Attributes," Journal of Economic Literature, 19, 4 (December), 1537-1568.
    • (1981) Journal of Economic Literature , vol.19 , Issue.4 , pp. 1537-1568
    • Williamson, O.E.1
  • 85
    • 0001445915 scopus 로고
    • "The Method of Path Coefficients"
    • (September)
    • Wright, Sewell (1934), "The Method of Path Coefficients," Annals of Mathematical Statistics, 5, 3 (September), 161-215.
    • (1934) Annals of Mathematical Statistics , vol.5 , Issue.3 , pp. 161-215
    • Wright, S.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.