-
1
-
-
0038959854
-
"On the Interpretation of Canonical Analysis"
-
(May)
-
Alpert, M. K., and R. A. Peterson (1972). "On the Interpretation of Canonical Analysis." Journal of Marketing Research, 9 (May): 187-192.
-
(1972)
Journal of Marketing Research
, vol.9
, pp. 187-192
-
-
Alpert, M.K.1
Peterson, R.A.2
-
2
-
-
0011939750
-
"Customer Satisfaction, Market Share and Profitability: Findings from Sweden"
-
Anderson, E. W., C. Fornell, and D. Lehman (1994). "Customer Satisfaction, Market Share and Profitability: Findings from Sweden." Journal of Marketing, 58: 53-66.
-
(1994)
Journal of Marketing
, vol.58
, pp. 53-66
-
-
Anderson, E.W.1
Fornell, C.2
Lehman, D.3
-
3
-
-
33846495583
-
"Tourists' Perceptions of their Level of Contact with Host Residents"
-
Ap, J. (2001). "Tourists' Perceptions of their Level of Contact with Host Residents." Pacific Tourism Review, 5 1(/2): 51-58.
-
(2001)
Pacific Tourism Review
, vol.5
, Issue.1-2
, pp. 51-58
-
-
Ap, J.1
-
4
-
-
0034054640
-
"Quality, Satisfaction and Behavioral Intentions"
-
Baker, D. A., and J. L. Crompton (2000). "Quality, Satisfaction and Behavioral Intentions." Annals of Tourism Research, 27 (3): 785-804.
-
(2000)
Annals of Tourism Research
, vol.27
, Issue.3
, pp. 785-804
-
-
Baker, D.A.1
Crompton, J.L.2
-
5
-
-
0002984521
-
"The Statistical Significance of Canonical Correlations"
-
Bartlett, M. S. (1941). "The Statistical Significance of Canonical Correlations." Biometrica, 32: 29-37.
-
(1941)
Biometrica
, vol.32
, pp. 29-37
-
-
Bartlett, M.S.1
-
6
-
-
0345242327
-
"Estimating a Markov Model That Incorporates First Visit Decisions and Varying Repeat Frequency"
-
Beaman, J., T. C. Huan, and M. Kozak (2001). "Estimating a Markov Model That Incorporates First Visit Decisions and Varying Repeat Frequency." Tourism Analysis, 6 (2): 81-97.
-
(2001)
Tourism Analysis
, vol.6
, Issue.2
, pp. 81-97
-
-
Beaman, J.1
Huan, T.C.2
Kozak, M.3
-
7
-
-
0002360770
-
"Conceptualizing the Experiences of Heritage Tourists: A Case Study of New Lanark World Heritage Village"
-
Beeho, A. J., and R. C. Prentice (1997). "Conceptualizing the Experiences of Heritage Tourists: A Case Study of New Lanark World Heritage Village." Tourism Management, 18 (2): 75-87.
-
(1997)
Tourism Management
, vol.18
, Issue.2
, pp. 75-87
-
-
Beeho, A.J.1
Prentice, R.C.2
-
8
-
-
0034812130
-
"Tourism Image, Evaluation Variables and After Purchase Behaviour: Inter-Relationship"
-
Bigne, J. E., M. I. Sanchez, and J. Sanchez (2001). "Tourism Image, Evaluation Variables and After Purchase Behaviour: Inter-Relationship." Tourism Management, 22 (6): 607-616.
-
(2001)
Tourism Management
, vol.22
, Issue.6
, pp. 607-616
-
-
Bigne, J.E.1
Sanchez, M.I.2
Sanchez, J.3
-
9
-
-
0001965293
-
"The Service Encounter: Diagnosing Favorable and Unfavorable Incidents"
-
(January)
-
Bitner, M. J., B. H. Booms, and M. S. Tetreault (1990). "The Service Encounter: Diagnosing Favorable and Unfavorable Incidents." Journal of Marketing, 54 (January): 71-84.
-
(1990)
Journal of Marketing
, vol.54
, pp. 71-84
-
-
Bitner, M.J.1
Booms, B.H.2
Tetreault, M.S.3
-
10
-
-
81855189151
-
"Consumer Perceptions of Price, Value, and Satisfaction in the Hotel Industry: An Exploratory Study"
-
Bojanic, D. C. (1996). "Consumer Perceptions of Price, Value, and Satisfaction in the Hotel Industry: An Exploratory Study." Journal of Hospitality and Leisure Marketing, 4 (1): 5-22.
-
(1996)
Journal of Hospitality and Leisure Marketing
, vol.4
, Issue.1
, pp. 5-22
-
-
Bojanic, D.C.1
-
11
-
-
0042916415
-
"A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions"
-
(February)
-
Boulding, W., A. Kalra, R. Staelin, and V. A. Zeithaml (1993). "A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions." Journal of Marketing Research, 30 (February): 7-27.
-
(1993)
Journal of Marketing Research
, vol.30
, pp. 7-27
-
-
Boulding, W.1
Kalra, A.2
Staelin, R.3
Zeithaml, V.A.4
-
12
-
-
27544444561
-
"Improving the Measurement of Service Quality"
-
Brown, T. J., G. A. Churchill, and J. P. Peter (1993). "Improving the Measurement of Service Quality." Journal of Retailing, 69 (1): 127-139.
-
(1993)
Journal of Retailing
, vol.69
, Issue.1
, pp. 127-139
-
-
Brown, T.J.1
Churchill, G.A.2
Peter, J.P.3
-
13
-
-
0000764316
-
"Satisfaction in Camping: A Conceptualisation and Guide to Social Research"
-
Bultena, G. L., and L. L. Klessig (1969). "Satisfaction in Camping: A Conceptualisation and Guide to Social Research." Journal of Leisure Research, 14: 348-354.
-
(1969)
Journal of Leisure Research
, vol.14
, pp. 348-354
-
-
Bultena, G.L.1
Klessig, L.L.2
-
15
-
-
0000255632
-
"An Experiential Study of Consumer Effort, Expectations and Satisfaction"
-
(August)
-
Cardozo, R. N. (1965). "An Experiential Study of Consumer Effort, Expectations and Satisfaction." Journal of Marketing Research, 2 (August): 244-249.
-
(1965)
Journal of Marketing Research
, vol.2
, pp. 244-249
-
-
Cardozo, R.N.1
-
16
-
-
0001305491
-
"An Empirical Assessment of Customer Satisfaction in Tourism"
-
Chadee, D. D., and J. Mattson (1996). "An Empirical Assessment of Customer Satisfaction in Tourism." The Service Industries Journal, 16 (3): 305-320.
-
(1996)
The Service Industries Journal
, vol.16
, Issue.3
, pp. 305-320
-
-
Chadee, D.D.1
Mattson, J.2
-
17
-
-
21344488060
-
"Price, Product Information and Purchase Intention: An Empirical Study"
-
Chang, T. Z., and A. R. Wildt (1994). "Price, Product Information and Purchase Intention: An Empirical Study." Journal of the Academy of Marketing Science, 22 (1): 16-27.
-
(1994)
Journal of the Academy of Marketing Science
, vol.22
, Issue.1
, pp. 16-27
-
-
Chang, T.Z.1
Wildt, A.R.2
-
18
-
-
0007018880
-
"Functional and Symbolic Congruity Approaches to Consumer Satisfaction/Dissatisfaction in Consumerism"
-
Chon, K. S., and M. D. Olson (1991). "Functional and Symbolic Congruity Approaches to Consumer Satisfaction/Dissatisfaction in Consumerism." Journal of the International Academy of Hospitality Research, 13: 2-23.
-
(1991)
Journal of the International Academy of Hospitality Research
, vol.13
, pp. 2-23
-
-
Chon, K.S.1
Olson, M.D.2
-
19
-
-
0000375425
-
"An Investigation into the Determinants of Customer Satisfaction"
-
(November)
-
Churchill, G. A., and C. Surprenant (1982). "An Investigation into the Determinants of Customer Satisfaction." Journal of Marketing Research, 19 (November): 491-504.
-
(1982)
Journal of Marketing Research
, vol.19
, pp. 491-504
-
-
Churchill, G.A.1
Surprenant, C.2
-
20
-
-
0000803187
-
"Structure of Vacation Destination Choice Sets"
-
Crompton, J. L. (1992). "Structure of Vacation Destination Choice Sets." Annals of Tourism Research, 19: 420-434.
-
(1992)
Annals of Tourism Research
, vol.19
, pp. 420-434
-
-
Crompton, J.L.1
-
21
-
-
0002381637
-
"Measuring Service Quality: A Reexamination and Extension"
-
(July)
-
Cronin, J. J., and S. A. Taylor (1992). "Measuring Service Quality: A Reexamination and Extension." Journal of Marketing, 56 (July): 55-68.
-
(1992)
Journal of Marketing
, vol.56
, pp. 55-68
-
-
Cronin, J.J.1
Taylor, S.A.2
-
22
-
-
0007744069
-
"SERVPERF Versus SERVQUAL: Reconciling Performance Based and Perception-Minus-Expectations Measurement of Service Quality"
-
Cronin, J. J. (1994). "SERVPERF Versus SERVQUAL: Reconciling Performance Based and Perception-Minus-Expectations Measurement of Service Quality." Journal of Marketing, 58 (1): 125-131.
-
(1994)
Journal of Marketing
, vol.58
, Issue.1
, pp. 125-131
-
-
Cronin, J.J.1
-
23
-
-
84990335525
-
"Customer Satisfaction in the Tourist Industry: A Case Study of Visitors to New Zealand"
-
Danaher, P. J., and N. Arweiler (1996). "Customer Satisfaction in the Tourist Industry: A Case Study of Visitors to New Zealand." Journal of Travel Research, 34 (1): 89-93.
-
(1996)
Journal of Travel Research
, vol.34
, Issue.1
, pp. 89-93
-
-
Danaher, P.J.1
Arweiler, N.2
-
24
-
-
0942263278
-
"Measuring Customer Satisfaction for Strategic Management"
-
Dube, L., L. M. Renaghan, and J. M. Miller (1994). "Measuring Customer Satisfaction for Strategic Management." Cornell Hotel and Restaurant Administration Quarterly, 35 (1): 39-47.
-
(1994)
Cornell Hotel and Restaurant Administration Quarterly
, vol.35
, Issue.1
, pp. 39-47
-
-
Dube, L.1
Renaghan, L.M.2
Miller, J.M.3
-
25
-
-
0040979914
-
"Consumer-defined Dimensions for the Escorted Tour Industry Segment: Expectations, Satisfactions, and Importance"
-
Duke, C. R., and M. A. Persia (1996). "Consumer-defined Dimensions for the Escorted Tour Industry Segment: Expectations, Satisfactions, and Importance." Journal of Travel & Tourism Marketing, 5 (1/2): 77-99.
-
(1996)
Journal of Travel & Tourism Marketing
, vol.5
, Issue.1-2
, pp. 77-99
-
-
Duke, C.R.1
Persia, M.A.2
-
26
-
-
0006067543
-
"Contents of Tour Packages: A Cross-Cultural Comparison"
-
Enoch, Y. (1996). "Contents of Tour Packages: A Cross-Cultural Comparison." Annals of Tourism Research, 23 (3): 599-616.
-
(1996)
Annals of Tourism Research
, vol.23
, Issue.3
, pp. 599-616
-
-
Enoch, Y.1
-
27
-
-
84970092746
-
"Measuring Service Quality in the Travel and Tourism Industry"
-
(Fall)
-
Fick, G. R., and J. R. B. Ritchie (1991). "Measuring Service Quality in the Travel and Tourism Industry." Journal of Travel Research, 29 (Fall): 2-9.
-
(1991)
Journal of Travel Research
, vol.29
, pp. 2-9
-
-
Fick, G.R.1
Ritchie, J.R.B.2
-
28
-
-
0002469577
-
"A National Customer Satisfaction Barometer: The Swedish Experience"
-
Fornell, C. (1992). "A National Customer Satisfaction Barometer: The Swedish Experience." Journal of Marketing, 56 (1): 6-21.
-
(1992)
Journal of Marketing
, vol.56
, Issue.1
, pp. 6-21
-
-
Fornell, C.1
-
29
-
-
0030518346
-
"The American Customer Satisfaction Index: Nature, Purpose and Findings"
-
Fornell, C., M. D. Johnson, E. W. Anderson, J. Cha, and B. E. Bryant (1996). "The American Customer Satisfaction Index: Nature, Purpose and Findings." Journal of Marketing, 60 (4): 7-18.
-
(1996)
Journal of Marketing
, vol.60
, Issue.4
, pp. 7-18
-
-
Fornell, C.1
Johnson, M.D.2
Anderson, E.W.3
Cha, J.4
Bryant, B.E.5
-
33
-
-
0003506109
-
-
6th ed. Englewood Cliffs, NJ: Prentice Hall
-
Hair, J. F. Jr., R. E. Anderson, R. L. Tatham, and W. C. Black (2002). Multivariate Data Analysis. 6th ed. Englewood Cliffs, NJ: Prentice Hall.
-
(2002)
Multivariate Data Analysis
-
-
Hair Jr., J.F.1
Anderson, R.E.2
Tatham, R.L.3
Black, W.C.4
-
34
-
-
85042492694
-
-
Hong Kong Tourism Board Hong Kong: Hong Kong Tourism Board
-
Hong Kong Tourism Board (2001). A Statistical Review of Hong Kong Tourism (2000). Hong Kong: Hong Kong Tourism Board.
-
(2001)
A Statistical Review of Hong Kong Tourism (2000)
-
-
-
35
-
-
0141536060
-
"Modeling the Travel Mode Choice of Australian Outbound Travellers"
-
Hsieh, S., J. O'Leary, A. M. Morrison, and P. H. Chang (1993). "Modeling the Travel Mode Choice of Australian Outbound Travellers." Journal of Tourism Studies, 4 (1): 51-61.
-
(1993)
Journal of Tourism Studies
, vol.4
, Issue.1
, pp. 51-61
-
-
Hsieh, S.1
O'Leary, J.2
Morrison, A.M.3
Chang, P.H.4
-
36
-
-
1042266950
-
"The Measurement of Service Quality in the Tour Operating Sector: A Methodological Comparison"
-
Hudson, S., P. Hudson, and G. A. Miller (2004). "The Measurement of Service Quality in the Tour Operating Sector: A Methodological Comparison." Journal of Travel Research, 42 (3): 305-312
-
(2004)
Journal of Travel Research
, vol.42
, Issue.3
, pp. 305-312
-
-
Hudson, S.1
Hudson, P.2
Miller, G.A.3
-
37
-
-
84981961208
-
"Tourist Satisfaction: A Guided Cultural Tour in North Queensland"
-
Hughes, K. (1991). "Tourist Satisfaction: A Guided Cultural Tour in North Queensland." Australian Psychologist, 26 (3): 166-171.
-
(1991)
Australian Psychologist
, vol.26
, Issue.3
, pp. 166-171
-
-
Hughes, K.1
-
38
-
-
0011853316
-
"Operational Issues in Marketing Research: An Example of the Omnibus Tourism Survey"
-
Hui, E. L. L., and B. McKercher (2001). "Operational Issues in Marketing Research: An Example of the Omnibus Tourism Survey." Pacific Tourism Review, 5 (1/2): 5-13.
-
(2001)
Pacific Tourism Review
, vol.5
, Issue.1-2
, pp. 5-13
-
-
Hui, E.L.L.1
McKercher, B.2
-
40
-
-
0032362373
-
"Alternative Indexes for Monitoring Customer Perceptions of Service Quality: A Comparative Evaluation in A Retail Context"
-
Hurley, R. F., and H. Estelami (1998). "Alternative Indexes for Monitoring Customer Perceptions of Service Quality: A Comparative Evaluation in A Retail Context." Academy of Marketing Science, 26 (3): 209-221.
-
(1998)
Academy of Marketing Science
, vol.26
, Issue.3
, pp. 209-221
-
-
Hurley, R.F.1
Estelami, H.2
-
41
-
-
84993032315
-
"The Calculus of Service Quality and Customer Satisfaction: Theoretical and Empirical Differentiation and Integration"
-
In edited by T. A. Swartz, D. E. Bowen, and S. W. Brown. Greenwich, CT: JAI 3-3:
-
Iacobucci, D., K. A. Grayson, and A. L. Ostrom (1994). "The Calculus of Service Quality and Customer Satisfaction: Theoretical and Empirical Differentiation and Integration." In Advances in Services Marketing and Management: Research and Practices, edited by T. A. Swartz, D. E. Bowen, and S. W. Brown. Greenwich, CT: JAI, pp. 3-3: 1-67.
-
(1994)
Advances in Services Marketing and Management: Research and Practices
, pp. 1-67
-
-
Iacobucci, D.1
Grayson, K.A.2
Ostrom, A.L.3
-
43
-
-
0030422520
-
"Estimating the Probability of Return Visits Using a Survey of Tourist Expenditure in the Balearic Islands"
-
Juaneda, C. (1996). "Estimating the Probability of Return Visits Using a Survey of Tourist Expenditure in the Balearic Islands." Tourism Economics, 24: 339-352.
-
(1996)
Tourism Economics
, vol.24
, pp. 339-352
-
-
Juaneda, C.1
-
44
-
-
85107910598
-
"Customer Switching Behavior in Service Industries: An Exploratory Study"
-
(April)
-
Keaveney, S. M. (1995). "Customer Switching Behavior in Service Industries: An Exploratory Study." Journal of Marketing, 59 (April): 71-82.
-
(1995)
Journal of Marketing
, vol.59
, pp. 71-82
-
-
Keaveney, S.M.1
-
45
-
-
0035006491
-
"Repeaters' Behavior at Two Distinct Destinations"
-
Kozak, M. (2001a). "Repeaters' Behavior at Two Distinct Destinations." Annals of Tourism Research, 28 (3): 784-807.
-
(2001)
Annals of Tourism Research
, vol.28
, Issue.3
, pp. 784-807
-
-
Kozak, M.1
-
46
-
-
0034998101
-
"Comparative Assessment of Tourist Satisfaction with Destinations across Two Nationalities"
-
Kozak, M. (2001b). "Comparative Assessment of Tourist Satisfaction with Destinations across Two Nationalities." Tourism Management, 22 (4): 391-401.
-
(2001)
Tourism Management
, vol.22
, Issue.4
, pp. 391-401
-
-
Kozak, M.1
-
47
-
-
33646232689
-
"Measuring Tourist Satisfaction with Multiple Destination Attributes"
-
Kozak, M. (2002). "Measuring Tourist Satisfaction with Multiple Destination Attributes." Tourism Analysis, 7 (3-4): 229-240.
-
(2002)
Tourism Analysis
, vol.7
, Issue.3-4
, pp. 229-240
-
-
Kozak, M.1
-
48
-
-
10144222682
-
"A Systematic Approach to Non-Repeat and Repeat Travel: With Measurement and Destination Loyalty Concept Implications"
-
Kozak, M., T. C. Huan, and J. Beaman (2003). "A Systematic Approach to Non-Repeat and Repeat Travel: With Measurement and Destination Loyalty Concept Implications." Journal of Travel and Tourism Marketing, 12 (4): 19-38.
-
(2003)
Journal of Travel and Tourism Marketing
, vol.12
, Issue.4
, pp. 19-38
-
-
Kozak, M.1
Huan, T.C.2
Beaman, J.3
-
49
-
-
9744276817
-
"Tourist Satisfaction with Mallorca, Spain as an Off-Season Holiday Destination"
-
(February)
-
Kozak, M., and M. Rimmington (2000). "Tourist Satisfaction with Mallorca, Spain as an Off-Season Holiday Destination." Journal of Travel Research, 38 (February): 260-269.
-
(2000)
Journal of Travel Research
, vol.38
, pp. 260-269
-
-
Kozak, M.1
Rimmington, M.2
-
50
-
-
0000181995
-
"Some Precautions in Using Canonical Analysis"
-
(November)
-
Lambert, Z., and R. Durand (1975). "Some Precautions in Using Canonical Analysis." Journal of Marketing Research, 12 (November): 468-475.
-
(1975)
Journal of Marketing Research
, vol.12
, pp. 468-475
-
-
Lambert, Z.1
Durand, R.2
-
51
-
-
33846515205
-
-
Working Paper. Hong Kong: Hong Kong Polytechnic University
-
McCleary, K. W., P. A. Weaver, and C. H. C. Hsu (2003). "The Relationship between Leisure Travelers' Origin Country and Product Satisfaction, Value, Service Quality, and Intent to Return." Working Paper. Hong Kong: Hong Kong Polytechnic University.
-
(2003)
"The Relationship Between Leisure Travelers' Origin Country and Product Satisfaction, Value, Service Quality, and Intent to Return"
-
-
McCleary, K.W.1
Weaver, P.A.2
Hsu, C.H.C.3
-
52
-
-
0041900929
-
"Scaling and Attitude Measurement in Travel and Tourism Research"
-
In edited by J. R. B. Ritchie and C. R. Goeldner. Chichester, UK: Wiley
-
McDougall, G. H. G., and H. Munro (1994). "Scaling and Attitude Measurement in Travel and Tourism Research." In Travel and Hospitality Research: A Handbook for Managers and Researchers, edited by J. R. B. Ritchie and C. R. Goeldner. Chichester, UK: Wiley, pp. 115-129.
-
(1994)
Travel and Hospitality Research: A Handbook for Managers and Researchers
, pp. 115-129
-
-
McDougall, G.H.G.1
Munro, H.2
-
53
-
-
0026304137
-
"Whither the Package Tour?"
-
(September)
-
Middleton, V. T. C. (1991). "Whither the Package Tour?" Tourism Management, 12 (September): 185-192.
-
(1991)
Tourism Management
, vol.12
, pp. 185-192
-
-
Middleton, V.T.C.1
-
55
-
-
0000607822
-
"A Comparison of the Travel Arrangements of International Travelers from France, Germany and the UK"
-
Morrison, A. M., S. Hsieh, and J. O'Leary (1994). "A Comparison of the Travel Arrangements of International Travelers from France, Germany and the UK." Tourism Management, 15 (6): 451-463.
-
(1994)
Tourism Management
, vol.15
, Issue.6
, pp. 451-463
-
-
Morrison, A.M.1
Hsieh, S.2
O'Leary, J.3
-
56
-
-
0002785255
-
"Destination Price-Value Perceptions: An Examination of Origin and Seasonal Influences"
-
(Winter)
-
Murphy, P. E., and M. Pritchard (1997). "Destination Price-Value Perceptions: An Examination of Origin and Seasonal Influences." Journal of Travel Research, 35 (Winter): 16-22.
-
(1997)
Journal of Travel Research
, vol.35
, pp. 16-22
-
-
Murphy, P.E.1
Pritchard, M.2
-
57
-
-
0033958826
-
"The Destination Product and Its Impact on Traveler Perceptions"
-
Murphy, P., M. P. Pritchard, and B. Smith (2000). "The Destination Product and Its Impact on Traveler Perceptions." Tourism Management, 21 (1): 43-52.
-
(2000)
Tourism Management
, vol.21
, Issue.1
, pp. 43-52
-
-
Murphy, P.1
Pritchard, M.P.2
Smith, B.3
-
59
-
-
0002567270
-
"Customer Satisfaction and Service Quality: A Critical Review of the Literature and Research Implications for the Hospitality Industry"
-
Oh, H., and S. C. Parks (1997). "Customer Satisfaction and Service Quality: A Critical Review of the Literature and Research Implications for the Hospitality Industry." Hospitality Research Journal, 20 (3): 35-64.
-
(1997)
Hospitality Research Journal
, vol.20
, Issue.3
, pp. 35-64
-
-
Oh, H.1
Parks, S.C.2
-
60
-
-
0000396442
-
"A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions"
-
(November)
-
Oliver, R. L. (1980). "A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions." Journal of Marketing Research, 17 (November): 460-469.
-
(1980)
Journal of Marketing Research
, vol.17
, pp. 460-469
-
-
Oliver, R.L.1
-
61
-
-
0001899030
-
"A Conceptual Model of Service Quality and Service Satisfaction: Compatible Goals, Different Concepts"
-
In edited by T. A. Swartz, D. E. Bowen, and S. W. Brown. Greenwich, CT: JAI 2-2
-
Oliver, R. L. (1993). "A Conceptual Model of Service Quality and Service Satisfaction: Compatible Goals, Different Concepts." In Advances in Services Marketing and Management: Research and Practice, edited by T. A. Swartz, D. E. Bowen, and S. W. Brown. Greenwich, CT: JAI, pp. 2-2: 65-85.
-
(1993)
Advances in Services Marketing and Management: Research and Practice
, pp. 65-85
-
-
Oliver, R.L.1
-
63
-
-
0033439536
-
"Whence Consumer Loyalty?"
-
Oliver, R. L. (1999). "Whence Consumer Loyalty?" Journal of Marketing, 63: 33-44.
-
(1999)
Journal of Marketing
, vol.63
, pp. 33-44
-
-
Oliver, R.L.1
-
64
-
-
0029520981
-
"Travel Life Cycle"
-
Oppermann, M. (1995). "Travel Life Cycle." Annals of Tourism Research, 22 (3): 535-552.
-
(1995)
Annals of Tourism Research
, vol.22
, Issue.3
, pp. 535-552
-
-
Oppermann, M.1
-
65
-
-
0000200253
-
"Destination Threshold Potential and the Law of Repeat Visitation"
-
(November)
-
Oppermann, M. (1998). "Destination Threshold Potential and the Law of Repeat Visitation." Journal of Travel Research, 37 (November): 131-137.
-
(1998)
Journal of Travel Research
, vol.37
, pp. 131-137
-
-
Oppermann, M.1
-
66
-
-
0002583781
-
"Service Quality and Customer Loyalty in the Commercial Airline Industry"
-
Ostrowski, P. L., T. V. O'Brien, and G. L. Gordon (1993). "Service Quality and Customer Loyalty in the Commercial Airline Industry." Journal of Travel Research 32 (2): 16-24.
-
(1993)
Journal of Travel Research
, vol.32
, Issue.2
, pp. 16-24
-
-
Ostrowski, P.L.1
O'Brien, T.V.2
Gordon, G.L.3
-
67
-
-
0002408510
-
"A Conceptual Model of Service Quality and Its Implications for Future Research"
-
(Fall)
-
Parasuraman, A., V. Zeithaml, and L. L. Berry (1985). "A Conceptual Model of Service Quality and Its Implications for Future Research." Journal of Marketing, 49 (Fall): 41-50.
-
(1985)
Journal of Marketing
, vol.49
, pp. 41-50
-
-
Parasuraman, A.1
Zeithaml, V.2
Berry, L.L.3
-
68
-
-
0001312089
-
"SERVQUAL: A Multiple-Item Scale for Measuring Consumer Perceptions of Service Quality"
-
(Spring)
-
Parasuraman, A., V. Zeithaml, and L. L. Berry (1988). "SERVQUAL: A Multiple-Item Scale for Measuring Consumer Perceptions of Service Quality." Journal of Retailing, 64 (Spring): 12-40.
-
(1988)
Journal of Retailing
, vol.64
, pp. 12-40
-
-
Parasuraman, A.1
Zeithaml, V.2
Berry, L.L.3
-
69
-
-
0001261094
-
"Refinement and Reassessment of the SERVQUAL Scale"
-
(Winter)
-
Parasuraman, A., V. Zeithaml, and L. L. Berry (1991). "Refinement and Reassessment of the SERVQUAL Scale." Journal of Retailing, 67 (Winter): 420-450.
-
(1991)
Journal of Retailing
, vol.67
, pp. 420-450
-
-
Parasuraman, A.1
Zeithaml, V.2
Berry, L.L.3
-
70
-
-
0003763443
-
-
Cambridge, MA: Marketing Science Institute
-
Parasuraman, A., V. Zeithaml, and L. L. Berry (1994). Moving Forward in Service Quality Research: Measuring Different Customer-Expectation Levels, Comparing Alternative Scales, and Examining the Performance-Behavioral Intentions Link. Cambridge, MA: Marketing Science Institute.
-
(1994)
Moving Forward in Service Quality Research: Measuring Different Customer-Expectation Levels, Comparing Alternative Scales, and Examining the Performance-Behavioral Intentions Link
-
-
Parasuraman, A.1
Zeithaml, V.2
Berry, L.L.3
-
71
-
-
0021077210
-
Inferring Travel Motivation from Travellers' Experiences
-
Pearce, P. L., and M. Caltabiano (1983). Inferring Travel Motivation from Travellers' Experiences. Journal of Travel Research, 22 (2): 16-20.
-
(1983)
Journal of Travel Research
, vol.22
, Issue.2
, pp. 16-20
-
-
Pearce, P.L.1
Caltabiano, M.2
-
72
-
-
84965630752
-
"Segmenting State Travel Information Inquirers by Timing of the Destination Decision and Previous Experience"
-
Perdue, R. R. (1985). "Segmenting State Travel Information Inquirers by Timing of the Destination Decision and Previous Experience." Journal of Travel Research, 23 (3): 6-11.
-
(1985)
Journal of Travel Research
, vol.23
, Issue.3
, pp. 6-11
-
-
Perdue, R.R.1
-
73
-
-
0035711562
-
"An Examination of the Determinants of Entertainment Vacationers' Intention to Revisit"
-
(August)
-
Petrick, J. F., D. D. Morais, and W. C. Norman (2001). "An Examination of the Determinants of Entertainment Vacationers' Intention to Revisit." Journal of Travel Research 40 (August): 41-48.
-
(2001)
Journal of Travel Research
, vol.40
, pp. 41-48
-
-
Petrick, J.F.1
Morais, D.D.2
Norman, W.C.3
-
74
-
-
38249003287
-
"Predicting Satisfaction among First Time Visitors to a Destination by Using the Expectancy Disconfirmation Theory"
-
Pizam, A., and A. Milman (1993). "Predicting Satisfaction among First Time Visitors to a Destination by Using the Expectancy Disconfirmation Theory." International Journal of Hospitality Management 12 (2): 197-209.
-
(1993)
International Journal of Hospitality Management
, vol.12
, Issue.2
, pp. 197-209
-
-
Pizam, A.1
Milman, A.2
-
75
-
-
49349127429
-
"Dimensions of Tourist Satisfaction with a Destination Area"
-
Pizam, A., Y. Neumann, and A. Reichel (1978). "Dimensions of Tourist Satisfaction with a Destination Area." Annals of Tourism Research, 53: 314-322.
-
(1978)
Annals of Tourism Research
, vol.53
, pp. 314-322
-
-
Pizam, A.1
Neumann, Y.2
Reichel, A.3
-
77
-
-
30544439579
-
"The Attitudinal and Behavioural Consequences of Destination Performance"
-
Pritchard, M. P. (2003). "The Attitudinal and Behavioural Consequences of Destination Performance." Tourism Analysis, 8 (1): 61-73.
-
(2003)
Tourism Analysis
, vol.8
, Issue.1
, pp. 61-73
-
-
Pritchard, M.P.1
-
78
-
-
0031391459
-
"The Loyal Traveler: Examining a Typology of Service Patronage"
-
Pritchard, M. P., and D. R. Howard (1997). "The Loyal Traveler: Examining a Typology of Service Patronage." Journal of Travel Research, 35 (4): 2-10.
-
(1997)
Journal of Travel Research
, vol.35
, Issue.4
, pp. 2-10
-
-
Pritchard, M.P.1
Howard, D.R.2
-
79
-
-
0031414854
-
"The Characteristics and Satisfaction of Mainland Chinese Visitors to Hong Kong"
-
Qu, H., and I. Li (1997). "The Characteristics and Satisfaction of Mainland Chinese Visitors to Hong Kong." Journal of Travel Research, 35 (4): 37-41.
-
(1997)
Journal of Travel Research
, vol.35
, Issue.4
, pp. 37-41
-
-
Qu, H.1
Li, I.2
-
80
-
-
0001581060
-
"Sightseeing Tourists' Motivation and Satisfaction"
-
Ross, E. L. D., and S. E. Iso-Ahola (1991). "Sightseeing Tourists' Motivation and Satisfaction." Annals of Tourism Research, 18 (2): 226-237.
-
(1991)
Annals of Tourism Research
, vol.18
, Issue.2
, pp. 226-237
-
-
Ross, E.L.D.1
Iso-Ahola, S.E.2
-
81
-
-
0000716879
-
"Destination Evaluation AND Vacation Preferences"
-
Ross, G. F. (1993). "Destination Evaluation AND Vacation Preferences." Annals of Tourism Research, 20 (3): 477-489.
-
(1993)
Annals of Tourism Research
, vol.20
, Issue.3
, pp. 477-489
-
-
Ross, G.F.1
-
82
-
-
39149097400
-
"Customer Satisfaction, Customer Retention and Market Share"
-
Rust, R. T., and A. J. Zahorik (1993). "Customer Satisfaction, Customer Retention and Market Share." Journal of Retailing, 69 (2): 193-215.
-
(1993)
Journal of Retailing
, vol.69
, Issue.2
, pp. 193-215
-
-
Rust, R.T.1
Zahorik, A.J.2
-
84
-
-
84953021221
-
"Analysing Service Quality in the Hospitality Industry Using the SERVQUAL Model"
-
Saleh, F., and C. Ryan (1991). "Analysing Service Quality in the Hospitality Industry Using the SERVQUAL Model." The Service Industries Journal, 11 (3): 324-343.
-
(1991)
The Service Industries Journal
, vol.11
, Issue.3
, pp. 324-343
-
-
Saleh, F.1
Ryan, C.2
-
85
-
-
0023067142
-
"The Demand for Package Tours: A Mode Choice Model"
-
(Winter)
-
Sheldon, P. J., and J. Mak (1987). "The Demand for Package Tours: A Mode Choice Model." Journal of Travel Research, 25 (Winter): 13-17.
-
(1987)
Journal of Travel Research
, vol.25
, pp. 13-17
-
-
Sheldon, P.J.1
Mak, J.2
-
86
-
-
85023727908
-
"Modeling Vacation Destination Decisions: A Behavioral Approach"
-
Sirakaya, E., R. W. McLellan, and M. Usyal (1996). "Modeling Vacation Destination Decisions: A Behavioral Approach." Journal of Travel & Tourism Marketing, 5 (1/2): 57-75.
-
(1996)
Journal of Travel & Tourism Marketing
, vol.5
, Issue.1-2
, pp. 57-75
-
-
Sirakaya, E.1
McLellan, R.W.2
Usyal, M.3
-
87
-
-
0032469748
-
"Determining Future Travel Behavior from Past Travel Experience and Perceptions of Risk and Safety"
-
Sonmez, S. F., and A. R. Graefe (1998). "Determining Future Travel Behavior from Past Travel Experience and Perceptions of Risk and Safety." Journal of Travel Research, 37 (4): 171-177.
-
(1998)
Journal of Travel Research
, vol.37
, Issue.4
, pp. 171-177
-
-
Sonmez, S.F.1
Graefe, A.R.2
-
88
-
-
0030486062
-
"A Reexamination of the Determinants of Consumer Satisfaction"
-
Spreng, R. A., S. B. Mackenzie, and R. W. Olshavsky (1996). "A Reexamination of the Determinants of Consumer Satisfaction." Journal of Marketing, 60: 15-32.
-
(1996)
Journal of Marketing
, vol.60
, pp. 15-32
-
-
Spreng, R.A.1
Mackenzie, S.B.2
Olshavsky, R.W.3
-
90
-
-
0002290527
-
"Price Value Perceptions of Travelers"
-
(Fall)
-
Stevens, B. F. (1992). "Price Value Perceptions of Travelers." Journal of Travel Research, 31 (Fall): 44-48.
-
(1992)
Journal of Travel Research
, vol.31
, pp. 44-48
-
-
Stevens, B.F.1
-
91
-
-
84951559866
-
"Modeling Travel Arrangements for International Visitors to Hong Kong: Full Package, Partial Package, or Non-Package Tours"
-
Presented at the St. Louis, MO
-
Sung, H. H., C. H. C. Hsu, and J. J. Y. Lee (2003). "Modeling Travel Arrangements for International Visitors to Hong Kong: Full Package, Partial Package, or Non-Package Tours." Presented at the 34th annual Travel and Tourism Research Association Conference, St. Louis, MO.
-
(2003)
34th Annual Travel and Tourism Research Association Conference
-
-
Sung, H.H.1
Hsu, C.H.C.2
Lee, J.J.Y.3
-
92
-
-
0003137315
-
"From SERVQUAL to HOLSAT: Holiday Satisfaction in Varadero, Cuba"
-
Tribe, J., and T. Snaith (1998). "From SERVQUAL to HOLSAT: Holiday Satisfaction in Varadero, Cuba." Tourism Management, 19 (1): 25-34.
-
(1998)
Tourism Management
, vol.19
, Issue.1
, pp. 25-34
-
-
Tribe, J.1
Snaith, T.2
-
93
-
-
0002271779
-
"Models of Consumer Satisfaction Formation: An Extension"
-
Tse, D. K., and P. C. Wilton (1988). "Models of Consumer Satisfaction Formation: An Extension." Journal of Marketing Research, 25: 204-212.
-
(1988)
Journal of Marketing Research
, vol.25
, pp. 204-212
-
-
Tse, D.K.1
Wilton, P.C.2
-
94
-
-
0025660257
-
"Attitude Determinants in Tourism Destination Choice"
-
Um, S., and J. L. Crompton (1990). "Attitude Determinants in Tourism Destination Choice." Annals of Tourism Research 17: 432-448.
-
(1990)
Annals of Tourism Research
, vol.17
, pp. 432-448
-
-
Um, S.1
Crompton, J.L.2
-
95
-
-
0010381006
-
"Critical Service Features in Group Package Tour: An Exploratory Research"
-
Wang, K. C., A. T. Hsieh, and T. C. Huan (2000). "Critical Service Features in Group Package Tour: An Exploratory Research." Tourism Management, 21 (2): 177-189.
-
(2000)
Tourism Management
, vol.21
, Issue.2
, pp. 177-189
-
-
Wang, K.C.1
Hsieh, A.T.2
Huan, T.C.3
-
96
-
-
0001831908
-
"The Assessment of Tourist Satisfaction Using the Expectancy Disconfirmation Theory: A Study of the German Travel Market in Australia"
-
Weber, K. (1997). "The Assessment of Tourist Satisfaction Using the Expectancy Disconfirmation Theory: A Study of the German Travel Market in Australia." Pacific Tourism Review, 1 (1): 35-45.
-
(1997)
Pacific Tourism Review
, vol.1
, Issue.1
, pp. 35-45
-
-
Weber, K.1
-
97
-
-
0001821799
-
"Group Tour Management: Does Good Service Produce Satisfied Customers?"
-
(Fall)
-
Whipple, T. W., and S. V. Thach (1988). "Group Tour Management: Does Good Service Produce Satisfied Customers?" Journal of Travel Research, 27 (Fall): 16-21.
-
(1988)
Journal of Travel Research
, vol.27
, pp. 16-21
-
-
Whipple, T.W.1
Thach, S.V.2
-
98
-
-
1642640046
-
"Service Quality in Airlines"
-
Witt, C., and A. Muehlemann (1995). "Service Quality in Airlines." Tourism Economics, 11: 33-49.
-
(1995)
Tourism Economics
, vol.11
, pp. 33-49
-
-
Witt, C.1
Muehlemann, A.2
-
99
-
-
0001261110
-
"Modeling Consumer Satisfaction Processes Using Experience-Based Norms"
-
Woodruff, R. B., E. R. Cadotte, and R. L. Jenkins (1983). "Modeling Consumer Satisfaction Processes Using Experience-Based Norms." Journal of Marketing Research 20: 296-304.
-
(1983)
Journal of Marketing Research
, vol.20
, pp. 296-304
-
-
Woodruff, R.B.1
Cadotte, E.R.2
Jenkins, R.L.3
-
100
-
-
0024571922
-
"A General Model of Traveler Destination Choice"
-
Woodside, A. G., and S. Lysonski (1989). "A General Model of Traveler Destination Choice." Journal of Travel Research, 27 (4): 8-14.
-
(1989)
Journal of Travel Research
, vol.27
, Issue.4
, pp. 8-14
-
-
Woodside, A.G.1
Lysonski, S.2
-
101
-
-
0033431785
-
"Emerging Trends in Japanese Package Tourism"
-
(November)
-
Yamamoto, D., and A. M. Gill (1999). "Emerging Trends in Japanese Package Tourism." Journal of Travel Research, 38 (November): 134-143.
-
(1999)
Journal of Travel Research
, vol.38
, pp. 134-143
-
-
Yamamoto, D.1
Gill, A.M.2
-
102
-
-
84992791450
-
"An Analysis of Sun-Spot Destination Resort Market Segments: All-Inclusive Package versus Independent Travel Arrangements"
-
Yoon, J., and E. L. Shafer (1997). "An Analysis of Sun-Spot Destination Resort Market Segments: All-Inclusive Package versus Independent Travel Arrangements." Journal of Hospitality & Tourism Research, 21 (1): 141-159.
-
(1997)
Journal of Hospitality & Tourism Research
, vol.21
, Issue.1
, pp. 141-159
-
-
Yoon, J.1
Shafer, E.L.2
-
103
-
-
0344379543
-
"Managing Customer Satisfaction and Retention: A Case of Tourist Destinations, Turkey"
-
Yuksel, A. (2001). "Managing Customer Satisfaction and Retention: A Case of Tourist Destinations, Turkey." Journal of Vacation Marketing, 7 (2): 153-168.
-
(2001)
Journal of Vacation Marketing
, vol.7
, Issue.2
, pp. 153-168
-
-
Yuksel, A.1
-
104
-
-
0002667763
-
"Consumer Perceptions of Price, Quality and Value: A Means-End Model and Synthesis of Evidence"
-
(July)
-
Zeithaml, V. A. (1988). "Consumer Perceptions of Price, Quality and Value: A Means-End Model and Synthesis of Evidence." Journal of Marketing 52 (July): 2-22.
-
(1988)
Journal of Marketing
, vol.52
, pp. 2-22
-
-
Zeithaml, V.A.1
|