Getting beyond institutional cultures: When rivals collaborate

Journal of Library Administration

Volumn 45, Issue 1-2, 2006, Pages 149-168

  Devlin, Frances A ^a   Burich, Nancy J ^a   Stockham, Marcia G ^b   Summey, Terri Pedersen ^c   Turtle, Elizabeth C ^b  

^a UNIVERSITY OF KANSAS   (United States)

^b KANSAS STATE UNIVERSITY   (United States)

^c EMPORIA STATE UNIVERSITY   (United States)

Author keywords

Academic libraries; Collaboration; Institutional culture; Virtual reference

Indexed keywords

EID: 33845767925     PISSN: 01930826     EISSN: 15403564     Source Type: Journal    
DOI: 10.1300/J111v45n01_08     Document Type: Conference Paper

References (38)

1. American Library Association. (2004). Guidelines for distance learning library services. Retrieved November 27, 2005, from http://www.ala.org/ala/acrl/ acrlstandards/guidelinesdistancelearning.htm.
2. American Library Association. (2004). Guidelines for implementing and maintaining virtual reference services. Retrieved December 13, 2005, from http://www.ala.org/ala/rusa/rusaprotools/referenceguide/virtrefguidelines.htm.
3. Anonymous. (2004). Project management done here. Library Journal, 129(5), 44.
4. Bergquist, W. (1992). The four cultures of the academy. San Francisco: Jossey Bass.
5. Coffman, S. (2002). What's wrong with collaborative digital reference? American Libraries, 33(11), 56-58.
6. Creth, S. D. (1993). Creating a virtual information organization: Collaborative relationships between libraries and computing centers. Journal of Library Administration, 19(3/4), 111-132.
7. Davidson, A. L., Schofield, J., & Stocks, J. (2001). Professional cultures and collaborative efforts: A case study for technologists and educators working for change. Information Society, 17, 21-32.
8. Favini, R. (1997). The library and academic computing center: Cultural perspectives and recommendations for improved interaction. ACRL 8th National Conference Papers. Retrieved October 11, 2005, from http://www.ala.org/ala/ acrlbucket/nashville1997pap/favini.htm.
9. Fenner, J., & Fenner, A. (2004). The future in context: How librarians can think like futurists. Library philosophy and practice (7.1). Retrieved August 11, 2005, from Gale Expanded Academic ASAP.
10. Fletcher, J., Hair, P., & McKay, J. (2004). Online-librarian-real time/real talk: An innovative collaboration between two university libraries. Breaking boundaries: Integration & interoperability. Retrieved November 21, 2005, from http://www.vala.org.au/vala2004/2004pprs/prgm2004.htm.
11. Fritch, J. W., & Mandernack, S. B. (2001). The emerging reference paradigm: A vision of reference services in a complex information environment. Library Trends, 50(2), 286-305.
12. Hansen, E. (2004). KANAnswer pilot project assessment. Retrieved November 23, 2005, from http://skyways.lib.ks.us/KSL/KLNB/KANAnswerWeb/ KANAnswerProjectAssessmentWeb.htm.
13. Harmon, K. (2002, July). Merging divergent campus cultures into coherent educational communities: Challenges for higher education leaders. Higher Education, 44(1), 91-114.
14. Hayman, L. M. (1997, July). Database design for preservation project management. Library Resources & Technical Services, 41(3), 236-49.
15. Hope, C. B., & Peterson, C. A. (2002). The sum is greater than the parts: Cross-institutional collaboration for information literacy in academic libraries. Journal of Library Administration, 36(1/2), 21-38.
16. International Federation of Library Associations and Institutions. (2002). Digital reference guidelines. Retrieved December 13, 2005, from http://www.ifla.org/VII/s36/pubs/drg03.htm.
17. Jacob, C. J. (1991). The Fifth Off-Campus Library Services Conference Proceedings: Albuquerque, New Mexico, October 30-November 1, 1991. Mt. Pleasant, MI: Central Michigan University Press.
18. Jacob, C. J. (Ed.). (1993). The Sixth Off-Campus Library Services Conference Proceedings: Kansas City, Missouri, October 6-8, 1993. Mt. Pleasant, MI: Central Michigan University Press.
19. Jacob, C. J. (Ed.). (1995). The Seventh Off-Campus Library Services Conference Proceedings: San Diego, California, October 25 -27, 1995. Mt. Pleasant, MI: Central Michigan University Press.
20. Kelley, K. B.,&Orr, G. J. (2003). Trends in distant student use of electronic resources: A survey. College & Research Libraries, 64(3), 176-191.
21. Kezar, A., & Eckel, P. D. (2002, July-August). The effect of institutional culture on change strategies in higher education: Universal principles or culturally responsive concepts? Journal of Higher Education, 73(4), 435-461.
22. Lessin, B. M. (Ed.). (1983). The Off-Campus Library Services Conference Proceedings: St. Louis, Missouri, October 14-15, 1982. Mt. Pleasant, MI: Central Michigan University Press.
23. Lessin, B. M. (Ed.). (1986). The Off-Campus Library Services Conference Proceedings: Knoxville, Tennessee, April 18-19, 1985. Mt. Pleasant, MI: Central Michigan University Press.
24. Lessin, B. M. (Ed.). (1987). The Off-Campus Library Services Conference Proceedings: Reno, Nevada, October 23-24, 1986. Mt. Pleasant, MI: Central Michigan University Press.
25. Lessin, B. M. (Ed.). (1988). The Off-Campus Library Services Conference Proceedings: Charleston, South Carolina, October 20-21, 1988. Mt. Pleasant, MI: Central Michigan University Press.
26. Mahoney, P. B. (Ed.). (2002). The Tenth Off-Campus Library Services Conference Proceedings: Cincinnati, Ohio, April 17-19, 2002. Mt. Pleasant, MI: Central Michigan University Press.
27. Mahoney, P. B. (Ed.). (2004). The Eleventh Off-Campus Library Services Conference Proceedings: Scottsdale, Arizona, May 5-7, 2004. Mt. Pleasant, MI: Central Michigan University Press.
28. Murray, J., & Tschernitz, C. (2004, June). The Internet myth: Emerging trends in reference enquiries. Australasian Public Libraries and Information Services, 17(2), 80-89.
29. Niehoff, B. P.,&Paul, R. J. (2001, Spring). The just workplace: Developing and maintaining effective psychological contracts. Review of Business, 22(1), 5-8.
30. Oxford English Dictionary. (2005). Retrieved November 5, 2005, from OED Online.
31. Simpson, D. B. (1997). Solving the challenges presented by electronic resources: Creating opportunities through inter-institutional collaboration. Journal of Library Administration, 24(4), 49-60.
32. Smith, R. M., Race, S. F., & Ault, M. (2001). Virtual desk: Real reference. Journal of Library Administration, 32(1), 371-382.
33. Stockham, M., & Turtle, E. (2002). Exploring the challenges of virtual reference in an academic library. In C. Ury & V. Wainscott (Eds.), Brick and click libraries: Changes and challenges. Proceedings of a regional academic library symposium. (pp. 69-75). Maryville, MO: Northwest Missouri State University.
34. Stockham, M., Turtle, E., & Hansen, E. (2002/2003). KANAnswer: A collaborative statewide virtual reference pilot project. Reference Librarian, No. 79/80, 257-266.
35. Thomas, P. S. (Ed.). (2000). The Ninth Off-Campus Library Services Conference Proceedings: Portland, Oregon, April 26-28, 2000. Mt. Pleasant, MI: Central Michigan University Press.
36. Thomas, P. S., & Jones, M. (Eds.). (1998). The Eighth Off-Campus Library Services Conference Proceedings: Providence, Rhode Island, April 22-24, 1998. Mt. Pleasant, MI: Central Michigan University Press.
37. Truelson, J. (2004, December). Partnering on virtual reference using QuestionPoint: Guidelines for collaboration between academic libraries in Australia/New Zealand and the U.S. Australian Academic & Research Libraries, 35(4), 301-309.
38. Wilson, F., & Keys, J. (2004, June). AskNow! Evaluating an Australian collaborative chat reference service: A project manager's perspective. Australian Academic & Research Libraries, 35(2), 81-95.