Partnering on Virtual Reference Using Question Point: Guidelines for Collaboration between Academic Libraries in Australia/New Zealand and the US

Australian Academic and Research Libraries

Volumn 35, Issue 4, 2004, Pages 301-308

  Truelson, Judith A ^a  

^a UNIVERSITY OF SOUTHERN CALIFORNIA   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 85012556105     PISSN: 00048623     EISSN: None     Source Type: Journal    
DOI: 10.1080/00048623.2004.10755280     Document Type: Article

References (12)

1. L Berube Digital Reference Oven1iew Netv.:orked Services Policy Bath United Kingdom Task Group UKOLN University of Bath 2003
2. J Fletcher et al online Librmian- Real Time/Real Talk: An Innovative Collaboration between Two University Libraries' VALA 2004 Conference Practical Emmplesfor Reaching Current and New Users Presentation available at: http://www.questionpoint.org
3. S Patrick & C Matthews 'Ask A Librarian LIVE' College & Research Libraries News vol 63 no 4 2002 pp 280-281
4. Transfonning Govenzmellf - Achievements in E-govenzment: Librarians have the Answers http://www.agi mo.gov.au/publications/2003/06/transform/asknow
5. Association of Southeastern Research Libraries Service Proposal 'Ask ASERL' Virtual Reference Senice http://www.aserl.org/projects/vref/ASERL%20vRef7c20Servicec20Proposal.final.pdf
6. Gaelic Information Update: October 2003 to January 2004 QuestionPoillf Pilot Project in SA http://www.gaelic.ac.za!newsevents/communiquejan_2004.html
7. International Federation of Library Associations and Institutions Digital Reference Guidelines http://www.ifla.orgiVII/s36/pubs/drg03.htm
8. National Information Standards Organization NISO Committee AZ Question/Answer Transaction Protocol. Draft for Trial Use http://www.loc.gov/standards/netref/
9. D Lankes et al Implementing Digital Reference Services: Setting Standards and Making it Real Neal-Schaum Publishers 2003
10. Machine-Assisted Reference Section Reference and User Services American Library Association Guidelines for Implementing and Maintaining Virtual Reference Service http://www.ala.org/ala/rusa/rusaourassoc/rusasections/mars/marssection/rnarscomrn/draftvirtual.htm
11. Girvan Strategic Branding and Design. Virtual Reference Services Marketing Guidelines http://www.secstate.wa.gov/library/libraries/projects/virtualRef/textdocs/MarketingGuidelines.pdf
12. C Jane & D McMillan 'Online in Real-Time? Deciding Whether to Offer a Real-Time Virtual Reference Service' The Electronic Library vol 21 no 3 2003 pp 240-246