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Volumn 19, Issue 8, 2002, Pages 998-1013

Quality service of ISO 9000 consultants

Author keywords

Consultancy; ISO 9000; Quality; Service quality; Spain

Indexed keywords


EID: 33751199378     PISSN: 0265671X     EISSN: None     Source Type: Journal    
DOI: 10.1108/02656710210438096     Document Type: Article
Times cited : (9)

References (19)
  • 5
    • 0010717965 scopus 로고    scopus 로고
    • The benefits of the implementation of the ISO 9000 standard: Empirical research in 288 Spanish companies
    • Casadesús, M. and Giménez, G. (2000), "The benefits of the implementation of the ISO 9000 standard: empirical research in 288 Spanish companies", The TQM Magazine, Vol. 12 No. 6.
    • (2000) The TQM Magazine , vol.12 , Issue.6
    • Casadesús, M.1    Giménez, G.2
  • 7
    • 84986059625 scopus 로고    scopus 로고
    • Service quality: Perceived value, expectations, shortfalls, and bonuses
    • Groth, J.C. and Dye, R.T. (1999), "Service quality: perceived value, expectations, shortfalls, and bonuses", Managing Service Quality, Vol. 9 No. 4.
    • (1999) Managing Service Quality , vol.9 , Issue.4
    • Groth, J.C.1    Dye, R.T.2
  • 8
    • 84887268039 scopus 로고    scopus 로고
    • ISO, available at
    • ISO (2000), available at: www.iso.ch/iso/en/iso9000-14000/pdf/survey9.pdf
    • (2000)
  • 9
    • 84887276441 scopus 로고    scopus 로고
    • ISO 9000 among Australian companies: Impact of time and reasons for seeking certification on perceptions of benefits received
    • Jones, R., Arndt, G. and Kustin, R. (1997), "ISO 9000 among Australian companies: impact of time and reasons for seeking certification on perceptions of benefits received", International Journal of Quality & Reliability Management, Vol. 14 No. 7.
    • (1997) International Journal of Quality & Reliability Management , vol.14 , Issue.7
    • Jones, R.1    Arndt, G.2    Kustin, R.3
  • 10
    • 0005179773 scopus 로고
    • Lloyd's Register Quality Assurance Ltd, Lloyd's Register Quality Assurance Services Ltd, Croydon
    • Lloyd's Register Quality Assurance Ltd (1994), BS 5750/ ISO 9000-Setting Standards for Better Business, Lloyd's Register Quality Assurance Services Ltd, Croydon.
    • (1994) BS 5750/ ISO 9000-Setting Standards for Better Business
  • 11
    • 0003366892 scopus 로고    scopus 로고
    • Analysis of the implementation of ISO 9000 quality assurance systems
    • Martinez, C. et al. (2000), "Analysis of the implementation of ISO 9000 quality assurance systems", Work Study, Vol. 49 No. 6.
    • (2000) Work Study , vol.49 , Issue.6
    • Martinez, C.1
  • 12
    • 0002883986 scopus 로고    scopus 로고
    • Factors influencing a successful transition from ISO 9000 to TQM. The influence of understanding and motivation
    • Meegan, S.T. and Taylor, W.A. (1997), "Factors influencing a successful transition from ISO 9000 to TQM. The influence of understanding and motivation", International Journal of Quality & Reliability Management, Vol. 14 No. 2.
    • (1997) International Journal of Quality & Reliability Management , vol.14 , Issue.2
    • Meegan, S.T.1    Taylor, W.A.2
  • 13
    • 3543086340 scopus 로고    scopus 로고
    • Measurement of productivity of professional services: An illustration of Swedish management consulting firms
    • Nachum, L. (1999), "Measurement of productivity of professional services: an illustration of Swedish management consulting firms", International Journal of Operations & Production Management, Vol. 19 No. 9.
    • (1999) International Journal of Operations & Production Management , vol.19 , Issue.9
    • Nachum, L.1
  • 17
    • 0005231180 scopus 로고
    • BS 5750/ISO 9000/EN 29000:1987, a positive contribution to better business
    • Vanguard Consulting Ltd
    • Vanguard Consulting Ltd (1994), "BS 5750/ISO 9000/EN 29000:1987, a positive contribution to better business", The TQM Magazine, Vol. 11 No. 2, p. 60.
    • (1994) The TQM Magazine , vol.11 , Issue.2 , pp. 60
  • 18
    • 0030167972 scopus 로고    scopus 로고
    • Implementing the ISO 9000 standards
    • Vloeberghs, D. and Bellens, J. (1996), "Implementing the ISO 9000 standards", Quality Progress, Vol. 29 No. 6, pp. 43-8.
    • (1996) Quality Progress , vol.29 , Issue.6 , pp. 43-48
    • Vloeberghs, D.1    Bellens, J.2


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.