Aligning internal organizational factors with a service excellence mission: An exploratory investigation in health care

Health Care Management Review

Volumn 31, Issue 4, 2006, Pages 259-269

  Ford, Robert C ^a   Sivo, Stephen A ^a   Fottler, Myron D ^a   Dickson, Duncan ^b   Bradley, Kenneth ^c   Johnson, Lee ^d  

^a UNIVERSITY OF CENTRAL FLORIDA   (United States)

^b UNIVERSITY OF CENTRAL FLORIDA   (United States)

^c Winter Park Memorial Hospital   (United States)

^d FLORIDA HOSPITAL   (United States)

Author keywords

Health care; Organizational alignment; Service excellence; Service mission

Indexed keywords

ARTICLE; CONTROLLED STUDY; EMPLOYEE; EXPLORATORY RESEARCH; HEALTH CARE MANAGEMENT; HEALTH CARE ORGANIZATION; HEALTH CARE PERSONNEL; HEALTH SERVICE; HOSPITAL DEPARTMENT; HUMAN; HUMAN EXPERIMENT; JOB SATISFACTION; MEDICAL RESEARCH; QUESTIONNAIRE;

EID: 33750581703     PISSN: 03616274     EISSN: None     Source Type: Journal    
DOI: 10.1097/00004010-200610000-00001     Document Type: Article

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