The trouble with trust: The dynamics of interpersonal trust building

The Trouble with Trust: The Dynamics of Interpersonal Trust Building

Volumn , Issue , 2005, Pages

  Six, Frédérique ^a  

^a VU UNIVERSITY AMSTERDAM   (Netherlands)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 33749262695     PISSN: None     EISSN: None     Source Type: Book    
DOI: None     Document Type: Book

References (131)

1. Anderson, J. (1978), 'Giving and receiving feedback', in A.G. Athos and J.J. Gabarro (eds), Interpersonal Behavior, Communication and Understanding in Relationships, Englewood Cliffs, NJ: Prentice-Hall, pp. 83-9.
2. Anderson, V. and L. Johnson (1997), Systems Thinking Basics: From Concepts to Causal Loops, Waltham: Pegasus Communications.
3. Archer, M.S. (1995), Realist Social Theory: The Morphogenetic Approach, Cambridge: Cambridge University Press.
4. Argyris, C. (1970), Intervention Theory and Method, A Behavioral Science View, Reading, MA: Addison-Wesley.
5. Argyris, C. (1990), Overcoming Organizational Defenses: Facilitating Organizational Learning, Englewood Cliffs, NJ: Prentice-Hall.
6. Atkinson, S. and D. Butcher (2003), 'Trust in the context of management relationships: an empirical study', SAM Advanced Managment Journal, 68 (4), 24-35.
7. Barber, B. (1983), The Logic and Limits of Trust, New Brunswick, NJ: Rutgers University Press.
8. Barney, J.B. (1986), 'Organizational culture: can it be a source of sustained competitive advantage?', Academy of Management Review, 11 (3), 656-65.
9. Bentler, P.M. and C.P. Chou (1987), 'Practical issues in structural equation modeling', Sociological Methods and Research, 16, 78-117.
10. Bies, R.J. and T.M. Tripp (1996), 'Beyond distrust: "getting even" and the need for revenge', in R.M. Kramer and T.R. Tyler (eds), Trust in Organizations: Frontiers of Theory and Research, Thousand Oaks, CA: Sage, pp. 246-60.
11. Bijlsma, K.M. and G.G. van de Bunt (2003), 'In search of parsinomy: a multiple triangulation approach to antecedents of trust in managers', Forum.
12. Blau, P.M. (1964), Exchange and Power in Social Life, New York: Wiley.
13. Bohm, D. (1996), On Dialogue, London: Routledge. Bradach, J.L. and R.G.
14. Eccles (1989), 'Price, authority and trust: from ideal types to plural forms', Annual Review of Sociology, 15, 97-118
15. Burt, R.S. and M. Knez (1995), 'Kinds of third-party effects on trust', Rationality and Society, 7 (3), 255-92.
16. Burt, R.S. and M. Knez (1996), 'Trust and third-party gossip', in R.M. Kramer and T.R. Tyler (eds), Trust in Organizations, Frontiers of Theory andResearch, Thousand Oaks, CA: Sage, pp. 68-89.
17. Coleman, J.S. (1990), Foundations of Social Theory, Cambridge, MA: Harvard University Press.
18. Costa, A.C. (2000), A Matter of Trust: Effects on the Performance and Effectiveness of Teams in Organizations, dissertation, University of Tilburg, Ridderkerk: Ridderkerk Print.
19. Creed, W.E.D. and R.E. Miles (1996), 'Trust in organizations: a conceptual framework linking organizational forms, managerial philosophies, and the opportunity costs of controls', in R.M. Kramer and T.R. Tyler (eds), Trust in Organizations: Frontiers of Theory and Research, Thousand Oaks, CA: Sage, pp. 16-38.
20. Das, T.K. and B. Teng (1998), 'Between trust and control: developing confidence in partner cooperation in alliances', Academy of Management Review, 23 (3), 491-512.
21. Das, T.K. and B. Teng (2001), 'Trust, control, and risk in strategic alliances: an integrated framework', Organization Studies, 22 (2), 251-83.
22. Deering, A. and A. Murphy (1998), The Difference Engine, Achieving Powerful and Sustainable Partnering, Aldershot: Gower.
23. Denison, D.R. (1996), 'What is the difference between organizational culture and organizational climate? A native's point of view on a decade of paradigm wars', Academy of Management Review, 21, 619-54.
24. Deutsch, M. (1958), 'Trust and suspicion', Journal of Conflict Resolution, 2, 265-79.
25. Deutsch, M. (1973), The Resolution of Conflict: Constructive and Destructive Processes, New Haven, CT: Yale University Press.
26. Eisenhardt, K.M. (1985), 'Control: organizational and economic approaches', Management Science, 31, 134-49.
27. Elangovan, A.R. and D.L. Shapiro (1998), 'Betrayal of trust in organizations', Academy of Management Review, 23 (3), 547-66.
28. Ellinor, L. and G. Gerard (1998), Dialogue: Rediscover the Transforming Power of Conversation, New York: John Wiley.
29. Emerson, R.M., R. Fretz and L. Shaw (1995), Writing Ethnographic Fieldnotes, Chicago: Chicago University Press.
30. Etzioni, A. (1961), A Comparative Analysis of Complex Organizations, New York: Free Press.
31. Fukuyama, F. (1995), Trust: The Social Virtues and the Creation of Prosperity, New York: Free Press.
32. Gabarro, J.J. (1978), 'The development of trust, influence and expectations', in A.G. Athos and J.J. Gabarro (eds), Interpersonal Behavior, Communication and Understanding in Relationships, Englewood Cliffs, NJ: Prentice-Hall, pp. 290-303.
33. Gambetta, D. (1988), 'Can we trust trust?', in D. Gambetta (ed.), Trust:Making and Breaking Cooperative Relations, New York: Basil Blackwell, pp. 213-38.
34. Geus, A. de (1997), The Living Company: Habits for Survival in a Turbulent Business Environment, Cambridge, MA: Harvard Business School Press.
35. Ghoshal, S. and C.A. Bartlett (1997), The Individualized Corporation: Great Companies are Defined by Purpose, Process, and People, New York: HarperPerennial.
36. Gillespie, N. (2003), 'Measuring trust in working relationships: the Behavioral Trust Inventory', paper presented at the Academy of Management Conference, Seattle, WA, USA, August.
37. Gulati, R. (1995), 'Does familiarity breed trust? The implications of repeated ties for contractual choice in alliances', Academy of Management Journal, 38 (1), 85-112.
38. Hardin, R. (1993), 'The street-level epistemology of trust', Analyse & Kritik, 14, 152-76.
39. Hartog, D.N. den (2003), 'Trusting others in organizations: leaders, management and co-workers', in Nooteboom and Six (eds), pp. 125-46.
40. Helper, S. (1993), 'An exit-voice analysis of supplier relations: the case of the US automobile industry', in G. Grabher (ed.), The Embedded Firm: On the Socioeconomics of Industrial Networks, London: Routledge, pp. 141-60.
41. Hirschman, A.O. (1970), Exit, Voice and Loyalty: Responses to Decline in Firms, Organizations, and States, Cambridge, MA: Harvard University Press.
42. Hollis, M. (1998), Trust within Reason, Cambridge: Cambridge University Press.
43. Hoogervorst, J., H. van der Flier and P. Koopman (2004), 'Implicit communication in organisations, the impact of culture, structure and management practices on employee behaviour', Journal of Managerial Psychology, 19 (3), 288-311.
44. Hosmer, L.T. (1995), 'Trust: the connecting link between organizational theory and philosophical ethics', Academy of Management Review, 20 (2), 379-403.
45. Isaacs, W. (1999), Dialogue and the Art of Thinking Together, New York: Currency-Doubleday.
46. Johnson, D.W. and R.T. Johnson (1995), 'Social interdependence, cooperative learning in education', in B.B. Bunker and J.Z. Rubin (eds), Conflict, Cooperation and Justice, San Francisco, CA: Jossey-Bass, pp. 205-57.
47. Jöreskog, K. and D. Sörbom (1996), LISREL8: User's Reference Guide, Lincolnwood, IL: SSI Scientific Software International.
48. Kahneman, D. and A. Tversky (1979), 'Prospect theory: an analysis of decision under risk', Econometrica, 47 (2), 263-91.
49. Kahneman, D. and A. Tversky (2000), Choices, Values, and Frames,Cambridge: Cambridge University Press.
50. Katzenbach, J.R. and the Real Change Team (1995), Real Change Leaders, London: Nicholas Brealey.
51. Kelloway, E.K. (1998), Using LISREL for Structural Equation Modeling: A Researcher's Guide, Thousand Oaks, CA: Sage.
52. Kim, J.-O. and C.W. Mueller (1978), Factor Analysis, Statistical Methods and Practical Issues, Sage series: quantitative applications in the social sciences, No. 14, Newbury Park, CA: Sage.
53. Kipnis, D. (1996), 'Trust and technology', in R.M. Kramer and T. Tyler (eds), Trust in Organizations: Frontiers of Theory and Research, Thousand Oaks, CA: Sage, pp. 39-50.
54. Knight, F. (1921), Risk, Uncertainty and Profit, Boston, MA: Houghton Mifflin.
55. Knights, D., F. Noble, T. Vurdubakis and H. Wilmott (2001), 'Chasing shadows: control, virtuality and the production of trust', Organization Studies, 22 (2), 311-36.
56. Krackhardt, D. (1999), 'The ties that torture: Simmelian tie analysis in organizations', Research in the Sociology of Organizations, 16, 183-210.
57. Kunda, G. (1992), Engineering Culture, Control and Commitment in a Hightech Corporation, Philadelphia, PA: Temple University Press.
58. Lane, C. (1998), 'Introduction: theories and issues in the study of trust', in C. Lane and R. Bachmann (eds), Trust within and between Organizations: Conceptual Issues and Empirical Applications, Oxford: Oxford University Press, pp. 1-30.
59. Lane, D. and R. Maxfield (1995), 'Foresight, complexity and strategy', Santa Fe Institute Working Paper 95-12-106, Sante Fe, NM.
60. Lazaric, N. and E. Lorenz (1998), 'The learning dynamics of trust, reputation and confidence', in Lazaric and Lorenz (eds), Trust and Economic Learning, Cheltenham, UK and Lyme, USA: Edward Elgar, pp. 1-20.
61. Levinthal, D.A. and J.G. March (1993), 'The myopia of learning', Strategic Management Journal, 14, 95-112.
62. Lewicki, R.J. and B.B. Bunker (1996), 'Developing and maintaining trust in work relationships', in R.M. Kramer and T.R. Tyler (eds), Trust in Organizations: Frontiers of Theory and Research, Thousand Oaks, CA: Sage, pp. 114-39.
63. Lewis, J.D. (1999), Trusted Partners: How Companies Build Mutual Trust and Win Together, New York: Free Press.
64. Lewis, J.D. and A. Weigert (1985), 'Trust as a social reality', Social Forces, 63 (3), 967-84.
65. Lindenberg, S. (1988), 'Contractual relations and weak solidarity: the behavioral basis of restraints on gain-maximization', Journal of Institutional and Theoretical Economics, 144, 39-58.
66. Lindenberg, S. (1992), 'The method of decreasing abstraction', in J.S. Coleman and T.J. Fararo (eds), Rational Choice Theory: Advocacy and Critique, Newbury Park, CA: Sage, pp. 3-20.
67. Lindenberg, S. (1993), 'Club hierarchy, social metering and context instruction: governance structures in response to varying self-command capital', in S. Lindenberg and H. Schreuder (eds), Interdisciplinary Perspectives on Organization Studies, Oxford: Pergamon, pp. 195-220.
68. Lindenberg, S. (1997), 'Grounding groups in theory: functional, Cognitive and structural interdependencies', Advances in Group Processes, 14, 281-331.
69. Lindenberg, S. (1998), 'Solidarity: its microfoundations and macrodependence. a framing approach', in P. Doreian and T. Fararo (eds), The Problem of Solidarity: Theories and Models, London: Gordon & Breach, pp. 61-112.
70. Lindenberg, S. (2000), 'It takes both trust and lack of mistrust: the workings of cooperation and relational signaling in contractual relationships', Journal of Management and Governance, 4, 11-33.
71. Lindenberg, S.M. (2003), 'Governance seen from a framing point of view: the employment relationship and relational signalling', in Nooteboom and Six (eds), pp. 37-57.
72. Luhmann, N. (1979), Trust and Power, Chichester: John Wiley.
73. Maanen, J. van and G. Kunda (1989), '"Real feelings": emotional expression and organizational culture', Research in Organizational Behavior, 11, 43-103.
74. Maguire, S., N. Phillips and C. Hardy (2001), 'When, "silence = death", keep talking: trust, control and the discursive construction of identity in the Canadian HIV/AIDS treatment domain', Organization Studies, 22 (2), 285-310.
75. Mayer, R.C., J.H. Davis and F.D. Schoorman (1995), 'An integrative model of organizational trust', Academy of Management Review, 20 (3), 703-34.
76. McAllister, D.J. (1995), 'Affect- and cognition-based trust as foundations for interpersonal cooperation in organizations', Academy of Management Journal, 38 (1), 24-59.
77. McAllister, D.J. (1997), 'The second face of trust: reflections on the dark side of interpersonal trust in organizations', Research on Negotiation in Organizations, 6, 87-111.
78. Mintzberg, H. (1989), Mintzberg on Management: Inside our Strange World of Organizations, New York: Free Press.
79. Mintzberg, H. (1994), The Rise and Fall of Strategic Planning, New York: Prentice-Hall.
80. Moran, P. and S. Ghoshal (1999), 'Markets, firms and the process of economic development', Academy of Management Review, 24, 390-412.
81. Morrill, C. (1995), The Executive Way: Conflict Management inCorporations, Chicago: Chicago University Press.
82. Mühlau, P. (2000), 'The governance of the employment relation, a relational signaling perspective', doctoral dissertation, University of Gröningen.
83. Munton, A.G., J. Silvester, P. Stratton and H. Hanks (1999), Attributions in Action: A Practical Approach to Coding Qualitative Data, New York: Wiley.
84. Nahapiet, J. and S. Ghoshal (1998), 'Social capital, intellectual capital and the organizational advantage', Academy of Management Review, 23, 242-66.
85. Nooteboom, B. (1996), 'Trust, opportunism and governance: a process and control model', Organization Studies, 17 (6), 985-1010.
86. Nooteboom, B. (1999a), 'The triangle: roles of the go-between', in R.Th.A.J. Leenders and S.M. Gabbay (eds), Corporate Social Capital and Liability, Boston, MA: Kluwer Academic, pp. 341-55.
87. Nooteboom, B. (1999b), 'Trust as a governance device', in M.C. Casson and A. Godley (eds), Cultural Factors in Economic Growth, New York: Springer, pp. 44-68.
88. Nooteboom, B. (1999c), Inter-firm Alliances, Analysis and Design, London: Routledge.
89. Nooteboom, B. (2002), Trust: Forms, Foundations, Functions, Failures and Figures, Cheltenham, UK and Northampton, MA, USA: Edward Elgar.
90. Nooteboom, B., H. Berger and N.G. Noorderhaven (1997), 'Effects of trust and governance on relational risk', Academy of Management Journal, 40 (2), 308-38.
91. Nooteboom, B. and F.E. Six (eds) (2003), The Trust Process in Organizations: Empirical Studies of the Determinants and the Process of Trust Development, Cheltenham: Edward Elgar.
92. Ouchi, W.G. (1979), 'A conceptual framework for the design of organizational control mechanisms', Management Science, 25, 833-48.
93. Overlaet, B. (2000), 'Vertrouwen wekken, een procesbenadering' ('Creating trust, a process approach'), in A. Vandenvelde (ed.), Over vertrouwen en bedrijf (On Trust and Corporation), Leuven: Acco, pp. 43-56.
94. Pettit, P. (1995), 'The cunning of trust', Philosophy and Public Affairs, 24, 202-25.
95. Powell, W.W. (1996), 'Trust-based forms of governance', in R.M. Kramer and T.R. Tyler (eds), Trust in Organizations: Frontiers of Theory and Research, Thousand Oaks, CA: Sage, pp. 51-67.
96. Reina, D.S. and M.L. Reina (1999), Trust and Betrayal in the Workplace: Building Effective Relationships in Your Organization, San Francisco, CA: Berrett-Koehler.
97. Ring, P.S. and A.H. van de Ven (1994), 'Developmental processes of cooperative interorganizational relationships', Academy of Management Review, 19 (1), 90-118.
98. Ross, W. and J. LaCroix (1996), 'Multiple meanings of trust in negotiation theory and research: a literature review and integrative model', International Journal of Conflict Management, 7 (4), 314-60.
99. Rousseau, D.M., S.B. Sitkin, R.S. Burt and C. Camerer (1998), 'Not so different after all: a cross-discipline view of trust', Academy of Management Review, 23 (3), 393-404.
100. Ryan, K. and D.K. Oestreich (1998), Driving Fear out of the Workplace: Creating the High-trust, High-performance Organization, San Francisco, CA: Jossey-Bass.
101. Sako, M. (1998), 'Does trust improve business performance?', in C. Lane and R. Bachmann (eds), Trust within and between Organizations: Conceptual Issues and Empirical Applications, Oxford: Oxford University Press, pp. 88-117.
102. Sato, K. (1988), 'Trust and group size in a social dilemma', Japanese Psychological Research, 30, 88-93.
103. Schein, E.H. (1992), Organizational Culture and Leadership, 2nd edn, San Francisco, CA: Jossey-Bass.
104. Schneider, B. (1997), 'The people make the place', Personnel Psychology, 40, 437-54.
105. Schneider, B., D.B. Smith, S. Taylor and J. Fleenor (1998), 'Personality and organizations: a test of the homogeneity of personality hypothesis', Journal of Applied Psychology, 83 (3), 462-70.
106. Schön, D. (1983), The Reflexive Practitioner, New York: Basic Books.
107. Sen, A. (2000), Development as Freedom, New York: Anchor Books.
108. Senge, P.M. (1990), The Fifth Discipline: The Art and Practice of the Learning Organization, New York: Doubleday.
109. Senge, P.M., A. Kleiner, C. Roberts, R. Ross and B. Smith (1994), The Fifth Discipline Fieldbook, New York: Doubleday.
110. Senge, P.M., A. Kleiner, C. Roberts, R. Ross, G. Roth and B. Smith (1999), The Dance of Change, New York: Doubleday.
111. Shapiro, S.P. (1987), 'The social control of impersonal trust', American Journal of Sociology, 93 (3), 623-58.
112. Shaw, R.B. (1997), Trust in the Balance: Building Successful Organizations on Results, Integrity and Concern, San Francisco, CA: Jossey-Bass.
113. Sitkin, S.B. and D. Stickel (1996), 'The road to hell: the dynamics of distrust in an era of quality', in R.M. Kramer and T.R. Tyler (eds), Trust in Organizations: Frontiers of Theory and Research, Thousand Oaks, CA: Sage, pp. 196-215.
114. Six, F.E. and B. Nooteboom (2003), 'Conclusions', in Nooteboom and Six (eds), pp. 223-30.
115. Trompenaars Hampden-Turner Intercultural Management Consulting (2000), www: 7d-culture.nl.
116. Tsai, W. and S. Ghoshal (1998), 'Social capital and value creation: the role of intrafirm networks', Academy of Management Journal, 41 (4), 464-76.
117. Tyler, T.R. and R.M. Kramer (1996), 'Whither trust?', in R.M. Kramer and T.R. Tyler (eds), Trust in Organizations: Frontiers of Theory and Research, Thousand Oaks, CA: Sage, pp. 1-15.
118. Weick, K.E. (1995), Sensemaking in Organizations, Thousand Oaks, CA: Sage.
119. Wells, C.V. and D. Kipnis (2001), 'Trust, dependency, and control in the contemporary organization', Journal of Business and Psychology, 15 (4), 593-603.
120. Wheatley, M.J. and M. Kellner-Rogers (1996), A Simpler Way, San Francisco, CA: Berret-Koehler.
121. Whitener, E.M., S.E. Brodt, M.A. Korsgaard and J.M. Werner (1998), 'Managers as initiators of trust: an exchange relationship framework for understanding managerial trustworthy behavior', Academy of Management Review, 23 (3), 513-30.
122. Williamson, O.E. (1993), 'Calculativeness, trust and economic organization', Journal of Law and Economics, 36, 453-86.
123. Wittek, R.P.M. (1999), 'Interdependence and informal control in organizations', dissertation, University of Gröningen.
124. Wittek, R.P.M. (2003), 'Norm violations and informal control in organizations: a relational signaling perspective', in Nooteboom and Six (eds), pp. 168-95.
125. Wittek, R.P.M. and A. Flache (2003), 'Rational Choice und Organisationstheorie' ('Rational choice and organization theory'), Kölner Zeitschrift für Soziologie und Sozialpsychologie, Special Issue 42, 55-87.
126. Yin, R.K. (1994), Case Study Research, Design and Methods, 2nd edn, Thousand Oaks, CA: Sage.
127. Zaheer, A., B. McEvily and V. Perrone (1998), 'Does trust matter? Exploring the effects of interorganizational and interpersonal trust on performance', Organization Science, 9 (2), 141-59.
128. Zand, D.E. (1972), 'Trust and managerial problem solving', Administrative Science Quarterly, 17 (2), 229-39.
129. Zand, D.E. (1997), The Leadership Triad: Knowledge, Trust and Power, New York: Oxford University Press.
130. Zucker, L.G. (1986), 'Production of trust: institutional sources of economic structure, 1840-1920', Research in Organizational Behavior, 8, 53-111.
131. Zucker, L.G., M.R. Darby, M.B. Brewer and Y. Peng (1996), 'Collaboration structure and information dilemmas in biotechnology: organizational boundaries as trust production', in R.M. Kramer and T.R. Tyler (eds), Trust in Organizations: Frontiers of Theory and Research, Thousand Oaks, CA: Sage, pp. 90-113.