-
1
-
-
52249089219
-
Studies in the reliability and validity of the critical incident technique
-
Andersson B.-E., and Nilsson S.-G. Studies in the reliability and validity of the critical incident technique. Journal of Applied Psychology 48 (1964) 398-403
-
(1964)
Journal of Applied Psychology
, vol.48
, pp. 398-403
-
-
Andersson, B.-E.1
Nilsson, S.-G.2
-
2
-
-
55249084997
-
The case research strategy in studies of information systems
-
Benbasat I., Goldstein D.K., and Mead M. The case research strategy in studies of information systems. MIS Quarterly 11 (1987) 369-386
-
(1987)
MIS Quarterly
, vol.11
, pp. 369-386
-
-
Benbasat, I.1
Goldstein, D.K.2
Mead, M.3
-
3
-
-
33748756997
-
-
Bergman, R., Griss, M., Staelin, C., 2002. A personal email assistant. Technical Report HPL-2002-236, Hewlett-Packard Company.
-
-
-
-
4
-
-
0001251207
-
User and third-party involvement in developing medical equipment innovations
-
Biemans W.G. User and third-party involvement in developing medical equipment innovations. Technovation 11 (1991) 163-182
-
(1991)
Technovation
, vol.11
, pp. 163-182
-
-
Biemans, W.G.1
-
5
-
-
0036349021
-
-
Brzezinski, J., Dain, M., 2001. MEME-a society of virtual characters in an adaptive information sharing system. In: Proceedings of the 10th IEEE International Conference on Fuzzy Systems, IEEE, Melbourne, Vic., Australia, pp. 1343-1346.
-
-
-
-
6
-
-
33748754136
-
-
University of Iowa, School of Journalism, Iowa City, Iowa
-
Budd R.W., and Thorp R.K. An Introduction to Content Analysis, Including Annotated Bibliography (1963), University of Iowa, School of Journalism, Iowa City, Iowa
-
(1963)
An Introduction to Content Analysis, Including Annotated Bibliography
-
-
Budd, R.W.1
Thorp, R.K.2
-
9
-
-
0036134148
-
Measuring workplace bullying
-
Cowie H., Naylor P., Rivers I., Smith P.K., and Pereira B. Measuring workplace bullying. Aggression and Violent Behavior 7 (2002) 33-51
-
(2002)
Aggression and Violent Behavior
, vol.7
, pp. 33-51
-
-
Cowie, H.1
Naylor, P.2
Rivers, I.3
Smith, P.K.4
Pereira, B.5
-
10
-
-
85169463160
-
-
Dabbish, L. A., Kraut, R. E., Fussell, S., Kiesler, S., 2005. Understanding email use: predicting action on a message. In: Proceedings of the SIGCHI Conference on Human Factors and Computing Systems, The ACM Press, Portland, Oregon, pp. 691-700.
-
-
-
-
11
-
-
55249087535
-
Perceived usefulness, perceived ease of use and user acceptance of information technology
-
Davis F.D. Perceived usefulness, perceived ease of use and user acceptance of information technology. MIS Quarterly 13 (1989) 319-340
-
(1989)
MIS Quarterly
, vol.13
, pp. 319-340
-
-
Davis, F.D.1
-
15
-
-
47949103721
-
The critical incident technique
-
Flanagan J.C. The critical incident technique. Psychological Bulletin 5 (1954) 327-358
-
(1954)
Psychological Bulletin
, vol.5
, pp. 327-358
-
-
Flanagan, J.C.1
-
16
-
-
33748757100
-
-
Florea, A.M., Moldovanu, A., 1996. An intelligent email agent. In: Proceedings of the Fourth Romanian Conference on Open Systems, Bucharest.
-
-
-
-
17
-
-
33748754406
-
-
Griss, M., Letsinger, R., Cowan, D., Sayers, C., VanHilst, M., Kessler, R., 2002. CoolAgent: Intelligent digital assistants for mobile professionals-phase 1 retrospective. HP Laboratories Report HPL-2002-55(R1), Hewlett-Packard Company.
-
-
-
-
18
-
-
84869411155
-
A collaborative assistant for Email
-
The ACM Press, Pittsburg, Pennsylvania
-
Gruen D., Sidner C., Boettner C., and Rich C. A collaborative assistant for Email. Proceedings of the Conference on Human Factors and Computing Systems (1999), The ACM Press, Pittsburg, Pennsylvania 196-197
-
(1999)
Proceedings of the Conference on Human Factors and Computing Systems
, pp. 196-197
-
-
Gruen, D.1
Sidner, C.2
Boettner, C.3
Rich, C.4
-
19
-
-
33748748077
-
-
Helfman, J.I., Isbell, C.L., 1995. Ishmail: immediate identification of important information. Technical Report, AT&T Bell Laboratories.
-
-
-
-
20
-
-
33748745682
-
-
Horvitz, E., Breese, J., Heckerman, D., Hovel, D., Rommelse, K., 1998. The Lumiere project: Bayesian user modeling for inferring the goals and needs of software users. In: Proceedings of the Fourteenth Conference on Uncertainty in Artificial Intelligence, Morgan Kaufmann, WI, pp. 256-265.
-
-
-
-
21
-
-
33748743997
-
-
Horvitz, E., Jacobs, A., Hovel, D., 1999. Attention-sensitive alerting. In: Proceedings of the Fifteenth Conference on Uncertainty and Artificial Intelligence, Morgan Kaufmann, Stockholm, Sweden, pp. 305-313.
-
-
-
-
22
-
-
2642512895
-
Attentive user interfaces: models of attention in computing and communication: from principles to applications
-
Horvitz E., Kadie C., Paek T., and Hovel D. Attentive user interfaces: models of attention in computing and communication: from principles to applications. Communications of the ACM 46 (2003) 52-59
-
(2003)
Communications of the ACM
, vol.46
, pp. 52-59
-
-
Horvitz, E.1
Kadie, C.2
Paek, T.3
Hovel, D.4
-
23
-
-
0034143127
-
Autonomous agents for business process management
-
Jennings N.R., Norman T.J., Faratin P., O'Brien P., and Odgers B. Autonomous agents for business process management. International Journal of Applied Artificial Intelligence 14 (2000) 145-189
-
(2000)
International Journal of Applied Artificial Intelligence
, vol.14
, pp. 145-189
-
-
Jennings, N.R.1
Norman, T.J.2
Faratin, P.3
O'Brien, P.4
Odgers, B.5
-
25
-
-
0037578098
-
Entertaining shopping experiences: an exploratory investigation
-
Jones M.A. Entertaining shopping experiences: an exploratory investigation. Journal of Retailing and Consumer Services 6 (1999) 129-139
-
(1999)
Journal of Retailing and Consumer Services
, vol.6
, pp. 129-139
-
-
Jones, M.A.1
-
28
-
-
85107910598
-
Customer switching behavior in service industries: an exploratory study
-
Keaveney S.M. Customer switching behavior in service industries: an exploratory study. Journal of Marketing 59 (1995) 71-82
-
(1995)
Journal of Marketing
, vol.59
, pp. 71-82
-
-
Keaveney, S.M.1
-
30
-
-
0027986211
-
Comparative usability evaluation: critical incidents and critical threads
-
The ACM Press, Boston, MA
-
Koenemann-Belliveau J., Carroll J.M., Rosson M.B., and Singley M.K. Comparative usability evaluation: critical incidents and critical threads. Proceedings of the ACM Conference on Human Factors in Computing Systems (1994), The ACM Press, Boston, MA 245-251
-
(1994)
Proceedings of the ACM Conference on Human Factors in Computing Systems
, pp. 245-251
-
-
Koenemann-Belliveau, J.1
Carroll, J.M.2
Rosson, M.B.3
Singley, M.K.4
-
32
-
-
0028576762
-
Collaborative interface agents
-
AAAI Press, Seattle, Washington
-
Lashkari Y., Metral M., and Maes P. Collaborative interface agents. Proceedings of the Twelfth National Conference on Artificial Intelligence (1994), AAAI Press, Seattle, Washington 444-450
-
(1994)
Proceedings of the Twelfth National Conference on Artificial Intelligence
, pp. 444-450
-
-
Lashkari, Y.1
Metral, M.2
Maes, P.3
-
33
-
-
0002359506
-
Interface agents: metaphors with character
-
Bradshaw J.M. (Ed), The AAAI Press/The MIT Press, Menlo Park, CA
-
Laurel B. Interface agents: metaphors with character. In: Bradshaw J.M. (Ed). Software Agents (1997), The AAAI Press/The MIT Press, Menlo Park, CA 67-78
-
(1997)
Software Agents
, pp. 67-78
-
-
Laurel, B.1
-
34
-
-
0031124111
-
Tcl/Tk-based agents for mail and news notification
-
Libes D. Tcl/Tk-based agents for mail and news notification. Software: Practice and Experience 27 (1997) 481-493
-
(1997)
Software: Practice and Experience
, vol.27
, pp. 481-493
-
-
Libes, D.1
-
35
-
-
33646864098
-
Agents for the user interface
-
Bradshaw J.M. (Ed), The MIT Press, Cambridge, MA
-
Lieberman H., and Selker T. Agents for the user interface. In: Bradshaw J.M. (Ed). Handbook of Agent Technology (2003), The MIT Press, Cambridge, MA
-
(2003)
Handbook of Agent Technology
-
-
Lieberman, H.1
Selker, T.2
-
36
-
-
0035396575
-
Aria: an agent for annotating and retrieving images
-
Lieberman H., Rosenzweig E., and Singh P. Aria: an agent for annotating and retrieving images. IEEE Computer 34 (2001) 57-62
-
(2001)
IEEE Computer
, vol.34
, pp. 57-62
-
-
Lieberman, H.1
Rosenzweig, E.2
Singh, P.3
-
37
-
-
84876759172
-
Dealing with mobile conversations in public places: some implications for the design of socially intrusive technologies
-
The ACM Press, Vienna, Austria
-
Love S., and Perry M. Dealing with mobile conversations in public places: some implications for the design of socially intrusive technologies. Proceedings of the ACM Conference on Human Factors and Computing Systems (2004), The ACM Press, Vienna, Austria 1195-1198
-
(2004)
Proceedings of the ACM Conference on Human Factors and Computing Systems
, pp. 1195-1198
-
-
Love, S.1
Perry, M.2
-
38
-
-
3843125212
-
Characteristics of innovating users in a consumer goods field: an empirical study of sport-related product consumers
-
Lüthje C. Characteristics of innovating users in a consumer goods field: an empirical study of sport-related product consumers. Technovation 24 (2004) 683-695
-
(2004)
Technovation
, vol.24
, pp. 683-695
-
-
Lüthje, C.1
-
39
-
-
0028476392
-
Agents that reduce work and information overload
-
Maes P. Agents that reduce work and information overload. Communications of the ACM 37 (1994) 31-40
-
(1994)
Communications of the ACM
, vol.37
, pp. 31-40
-
-
Maes, P.1
-
42
-
-
1242331279
-
The conceptualization and empirical validation of web site user satisfaction
-
Muylle S., Moenaert R., and Despontin M. The conceptualization and empirical validation of web site user satisfaction. Information & Management 41 (2004) 543-560
-
(2004)
Information & Management
, vol.41
, pp. 543-560
-
-
Muylle, S.1
Moenaert, R.2
Despontin, M.3
-
43
-
-
33748749556
-
-
Myers, M., 1998. Qualitative research in information systems. MIS Quarterly Discovery, third ed. Available online at 〈http://www.misq.org/discovery/MISQD_isworld〉. Retrieved January 11, 2004.
-
-
-
-
44
-
-
0011932408
-
-
Prentice-Hall, Upper Saddle River, NJ
-
Nemeth E., Snyder G., Seebass S., and Hein T.R. UNIX System Administration Handbook (2000), Prentice-Hall, Upper Saddle River, NJ
-
(2000)
UNIX System Administration Handbook
-
-
Nemeth, E.1
Snyder, G.2
Seebass, S.3
Hein, T.R.4
-
45
-
-
0030785931
-
Interface agents that learn: an investigation of learning issues in a mail agent interface
-
Payne T.R., and Edwards P. Interface agents that learn: an investigation of learning issues in a mail agent interface. Applied Artificial Intelligence 11 (1997) 1-32
-
(1997)
Applied Artificial Intelligence
, vol.11
, pp. 1-32
-
-
Payne, T.R.1
Edwards, P.2
-
46
-
-
84992855546
-
Dealing with mobility: understanding access anytime, anywhere
-
Perry M., O'Hara K., Sellen A., Brown B., and Harper R. Dealing with mobility: understanding access anytime, anywhere. ACM Transactions on Computer-Human Interaction 8 (2001) 323-347
-
(2001)
ACM Transactions on Computer-Human Interaction
, vol.8
, pp. 323-347
-
-
Perry, M.1
O'Hara, K.2
Sellen, A.3
Brown, B.4
Harper, R.5
-
47
-
-
0003544587
-
-
Lawrence Erlbaum Associates, Mahwah, NJ
-
Riffe D., Lacy S., and Fico F.G. Analyzing Media Messages: Using Quantitative Content Analysis in Research (1998), Lawrence Erlbaum Associates, Mahwah, NJ
-
(1998)
Analyzing Media Messages: Using Quantitative Content Analysis in Research
-
-
Riffe, D.1
Lacy, S.2
Fico, F.G.3
-
49
-
-
33748741908
-
-
Rohall, S.L., Gruen, D., 2002. ReMail: a reinvented email prototype. Technical Report TR2002-13, IBM Watson Research Center.
-
-
-
-
50
-
-
0002177479
-
The reliability and validity of the critical incident technique: a closer look
-
Ronan W.W., and Latham G.P. The reliability and validity of the critical incident technique: a closer look. Studies in Personnel Psychology 6 (1974) 53-64
-
(1974)
Studies in Personnel Psychology
, vol.6
, pp. 53-64
-
-
Ronan, W.W.1
Latham, G.P.2
-
52
-
-
0002815632
-
Data management and analysis methods
-
Denzin N.K., and Lincoln Y.S. (Eds), Sage Publications, Thousand Oaks, CA
-
Ryan G.W., and Bernard H.R. Data management and analysis methods. In: Denzin N.K., and Lincoln Y.S. (Eds). Handbook of Qualitative Research (2000), Sage Publications, Thousand Oaks, CA 769-802
-
(2000)
Handbook of Qualitative Research
, pp. 769-802
-
-
Ryan, G.W.1
Bernard, H.R.2
-
55
-
-
33748741750
-
-
Serenko, A., 2005. User adoption of interface agents for email. Unpublished Doctoral Dissertation, DeGroote School of Business, McMaster University, Hamilton, Canada.
-
-
-
-
56
-
-
33748750545
-
-
Serenko, A., Bontis, N., Detlor, B., 2006. Understanding the user experience with interface agents in everyday work applications. Behaviour & Information Technology, in press.
-
-
-
-
58
-
-
0029235128
-
-
Tay, C., Ang, S., 1994. User competence in information technology: a critical incident analysis. In: Proceedings of the IEEE Region 10's Ninth Annual International Conference, Singapore, pp. 25-32.
-
-
-
-
59
-
-
0037341888
-
Critical incident technique and explicitation interviewing in studies of information behavior
-
Urquhart C., Light A., Thomas R., Barker A., Yeoman A., Cooper J., Armstrong C., Fenton R., Lonsdale R., and Spink S. Critical incident technique and explicitation interviewing in studies of information behavior. Library & Information Science Research 25 (2003) 63-88
-
(2003)
Library & Information Science Research
, vol.25
, pp. 63-88
-
-
Urquhart, C.1
Light, A.2
Thomas, R.3
Barker, A.4
Yeoman, A.5
Cooper, J.6
Armstrong, C.7
Fenton, R.8
Lonsdale, R.9
Spink, S.10
-
60
-
-
18744383637
-
The semantic of episodes in communication with the anthropomorphic interface agent MAX
-
The ACM Press, Funchal, Madeira, Portugal
-
Voss I. The semantic of episodes in communication with the anthropomorphic interface agent MAX. Proceedings of the Ninth International Conference on Intelligent User Interface (2004), The ACM Press, Funchal, Madeira, Portugal 343-345
-
(2004)
Proceedings of the Ninth International Conference on Intelligent User Interface
, pp. 343-345
-
-
Voss, I.1
-
61
-
-
0010381006
-
Critical service features in group package tour: an exploratory research
-
Wang K.-C., Hsieh A.-T., and Huan T.-C. Critical service features in group package tour: an exploratory research. Tourism Management 21 (2000) 177-189
-
(2000)
Tourism Management
, vol.21
, pp. 177-189
-
-
Wang, K.-C.1
Hsieh, A.-T.2
Huan, T.-C.3
|